We visited this hotel 4 years ago and it was perfect so we returned. Not the same story this time. Staff were all new and hardly any could speak English.
We hoped to enjoy the all inclusive food and drinks as we did previously but these are now very poor.
Cold food and salad ranges were very good but the hot choices were terrible. Very little choice, had no taste and was never hot.
The drinks available were beer, wine, gin, vodka and brandy, though there was a shortage of vodka so this was temporarily unavailable. Staff had no knowledge of how to make cocktails with what they had available, and couldn’t understand what we asked for.
We asked several times if we could speak to the manager to discuss getting local spirits, as stated in the hotel description, but she refused to leave her office to speak to us.
We received a lot of help from Fatima, the lovely guest relations lady, but she could only do so much as the rude manager was unhelpful to her also.
Suleyman the head barman also tried to help but again, was unable to provide the drinks we asked for due to management not cooperating.
Other guests in the hotel had been asking for other things with no success.
The hotel itself is beautiful and in a perfect location. All staff try to help when they can but the new manager leaves a lot to be desired