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All properties in Tijuana, Baja California, Mexico
1 room, 2 adults

Hotel Palacio Azteca

3.5-star3.5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
Blvd Cuauhtemoc Sur N.213, Col davila, Tijuana, BC, 22400, Mexico

Family-friendly hotel with outdoor pool, near Plaza Rio Commercial Center
  • Free WiFi and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • This is the first time in this hotel and I have no regrets. My wife and ami loved the…Jan 29, 2021
  • Wonderful as usual. Jan 21, 2021

Hotel Palacio Azteca

from £47
  • Standard Room, 1 Queen Bed
  • Standard Room, 2 Queen Beds
  • Superior Room
  • Suite

What’s around Hotel Palacio Azteca

Landmarks

  • Plaza Rio Commercial Center - 14-min walk
  • Centro Cultural Tijuana - 22-min walk
  • Paseo Chapultepec - 27-min walk
  • Estadio Caliente - 43-min walk
  • Galerias Hipodromo - 2.5 mi / 3.9 km

Getting around

  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.) 14-min drive
  • San Diego, CA (SAN-San Diego Intl.) 35-min drive
  • San Diego, CA (MYF-Montgomery Field) 37-min drive
  • San Diego, CA (SEE-Gillespie Field) 42-min drive
  • San Diego Santa Fe Depot 21-min drive
  • Free airport shuttle
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 201 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 1:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free airport shuttle (available 24 hours)*

Parking

  • Free on-site self-parking

  • Free on-site valet parking

  • Wheelchair-accessible parking on site

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Free beach shuttle
  • Outdoor pool
  • Pool umbrellas
  • Fitness facilities
Working away
  • Business centre
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 5000
  • Conference space size (meters) - 465
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Number of buildings/towers: 1
  • Lift
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Bath with shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Ixchel Restaurant – On-site buffet restaurant.

Hotel Palacio Azteca’s small print

Also known as

  • Hotel Palacio Azteca Tijuana
  • Hotel Palacio Azteca Tijuana
  • Hotel Palacio Azteca Hotel Tijuana
  • Hotel Palacio Azteca
  • Palacio Azteca Tijuana
  • Palacio Azteca
  • Hotel Palacio Azteca Hotel
  • Hotel Palacio Azteca Tijuana
  • Hotel Palacio Azteca Hotel Tijuana
  • Hotel Palacio Azteca Hotel

Policies

The name on the reservation must match the name on the guest's photo identification provided at check-in.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 10 PM.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The property affirms that it adheres to the Ecolab (third-party expert - Global) cleaning and disinfection practices.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: MXN 1000 per stay

  • Shuttle transfer per adult: MXN 200 (one-way)
  • Shuttle transfer per child: MXN 0.00 (one-way), (up to 10 years old)

Optional extras

Buffet breakfast is offered for an extra charge of MXN 235 for adults and MXN 170 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Palacio Azteca

  • Does Hotel Palacio Azteca offer free cancellation for a full refund?
    Yes, Hotel Palacio Azteca does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Palacio Azteca?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Palacio Azteca?
    Yes, there's free self and valet parking.
  • Is there a pool at Hotel Palacio Azteca?
    Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10 PM.
  • Are pets allowed at Hotel Palacio Azteca?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Hotel Palacio Azteca?
    You can check in from 1:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Palacio Azteca?
    Yes, there's an on-site restaurant, Ixchel Restaurant. Nearby restaurants include El Taller Baja Med Cocina (4-min walk), Tras Horizon (4-min walk) and Los Aguachiles (5-min walk).
  • Is an airport shuttle service offered by Hotel Palacio Azteca?
    Yes, a free airport shuttle is available.
  • Is there an on-site casino at Hotel Palacio Azteca?
    No, this hotel doesn't have a casino, but Caliente Racetrack Casino (3-min drive) is nearby.
  • What is there to do near Hotel Palacio Azteca?
    Recommended spots to visit include Plaza Rio Commercial Center (14-min walk) and Centro Cultural Tijuana (1.1 mi), along with Paseo Chapultepec (1.4 mi) and Estadio Caliente (2.3 mi).

Recent reviews

Very good 8.0 From 951 reviews

Good 6.0
The stay was ok however, due to weather conditions we had no electricity one day. Another day we didn’t have any running water because of plumbing problems. The staff was very friendly and helpful.
Silvia, us6 night business trip
Exceptional 10.0
Aways a pleasure.
Thanks guys u r amazing.
Lourdes, us2 night trip with friends
Exceptional 10.0
Palacio Azteca
I've been going to this hotel for the better part of 36 years. It's been upgraded remodeled over the course of time very comfortable every time I stay.
Luis, us1 night business trip
Very good 8.0
Good overall experience
Amadeo, us1 night business trip
Exceptional 10.0
Convenient to airport Left car there for 2 weeks very clean
us1 night trip
Exceptional 10.0
I have been staying here for over 20 years. It has a great location, close to Rio Zone, shopping, sports events and dinning.
Christina A., us3 night family trip
Poor 2.0
not going back for sure!!
Really bad costumer service, plus the air conditioner on the room was not working and i had to wait a long time to be able to get another room, come on!!! no ac with a hot weather and wait for that long!! it felt sofocated on the room, and when i called the front desk, they only said well i don’t know what to say!!! worst service ever!! and this is an expensive hotel compared to others wich they been better! so for sure not going back, i asked the front desk (rude service) to cancel my reservation and a refund.
Natalia, us1 night trip
Exceptional 10.0
Beautiful hotel, kind staff, clean and peaceful overall i would give it a 10+
Alvaro, us1 night business trip
Exceptional 10.0
Thank you for the great service !! Muy amables , limpio .
us2 night romance trip
Exceptional 10.0
Big surprise
They included a free drink and breakfast in my stay, thats someting I really was not expecting, really a big plus for the price im paying!!!
ELIZABETH, mx1 night family trip

Hotel Palacio Azteca