Jade Mountain Resort, Soufrière

The hotel overall is great but lots of hotels in St Lucia have the same view and I was expecting the room to be a bit more special. The view is what makes the room. The service is good but could be better, all the staff are greeting you all the time with "welcome to paradise" each 5 min.. Which we found a bit annoying. You have a phone in your bedrooom to call the butler, in our case, the phone did not work. Lots of features in the room look a bit dated.

An amazing way to celebrate a "big" birthday.......the hotel was beyond special!!!

It was extremely peaceful to enjoy the sounds of nature instead of the background noise of a TV and air conditioner. I was slightly warmer than I would have liked to be at night but I got by thanks to the bed canopy fan. Be prepared that you will be roommates with a bird or 2 that will constantly be trolling your room for leftovers. Wifi was surprisingly decent in the room. The grounds and architecture are unique and impressive. The restaurant food was great and offered amazing views of the Pitons. You also have full access to Anse Chastenet resort, their beach and restaurants down below. Our bed was amazing. It was a pillow-top waterbed with a much needed ceiling fan mounted directly to the center of the bed canopy.The all-inclusive package is highly recommended and is a great value.The butler experience was a little uncomfortable for us but you can decline this service if it is not your thing.Vito was our butler and he was clearly a pro. The only negative comment I can make about the property is their horrible 1.5 mile road in complete disrepair that leads you to the resort. The road is so bad that you have to drive 1 mph to keep from being bounced around the car. I have heard stories from a few drivers that ownership chooses not to fix this road in order to discourage locals from using the public beach. I can only assume this is the case because to imagine that they don't have enough money to pave this properly is laughable.

It was wonderful, the staff/Butlers were very friendly granted us all of our wishes. One night it was very hot, since no A/C they brought in fans, like I said, they did everything to please us. It was our anniversary they planed all types of surprises: ran a candle light bath,roses in the bed, and a nightly dessert snack. I could go on.,..

A magical hotel set in Paradise ! The accomodation and service is wonderful. That said, the road to the resort is diabolical and seems designed to keep guests from venturing out. We deliberately did not book a meal plan as we like our freedom and there are some wonderful restaurants outside the resort that one can sample . The restaurant ( Jade mountain Club ) could do with an elevator for those of us that have seen our fair share of steps already . Don't skimp on a room without an infinity pool - we overheard some honeymooners talk about their rooms that did not have a pool and while we can understand that nuptial budgets are tight, the extra $$ for rooms with a pool part of the nice in a lifetime experience that this hotel aims to provide. Also , let the hotel know if you are on honeymoon or celebrating a birthday or wedding anniversary. They will go out of their way to make the occasion special .