Chan-Kah Resort Village

Photo gallery for Chan-Kah Resort Village

Primary image
Outdoor pool, free pool cabanas, pool umbrellas
Outdoor pool, free pool cabanas, pool umbrellas
Terrace/patio
Terrace/patio

Overview of Chan-Kah Resort Village

VIP Access

Chan-Kah Resort Village

3.5 star property
Family-friendly hotel in Palenque with spa and outdoor pool

8.6/10 Fabulous

558 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Air conditioning
  • Lounge area
The price is £66
Price available on 30/8/2022
Map
KM. 3 Carretera Palenque- Ruinas, Palenque, CHIS, 29960
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Steam room
  • Children's pool
  • Pool bar
  • Room service
  • 24-hour business centre
  • Conference centre
For families
  • Cots/infant beds (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 18 min drive

About this property

Chan-Kah Resort Village

3.5-star family-friendly hotel
Consider a stay at Chan-Kah Resort Village and take advantage of a poolside bar, a terrace and a garden. Treat yourself to a body treatment, a massage or a facial at SPA Y TEMAZCAL CHAN-KAH, the on-site spa. The on-site restaurant, Lum, features international cuisine. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a playground and an arcade/games room.
Other perks include:
  • An outdoor pool and a children's pool, with free cabanas and pool umbrellas
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), express check-in and a reception hall
  • Tour/ticket information, luggage storage and a 24-hour front desk
  • Guest reviews say great things about the helpful staff and location
Room features
All guest rooms at Chan-Kah Resort Village feature thoughtful touches, such as premium bedding and laptop-compatible safes, in addition to amenities, such as complimentary high-speed (wired) Internet access and air conditioning.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Bathrooms with rainfall showers and designer toiletries
  • Flat-screen TVs with cable channels
  • Private gardens, ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Free children's club
  • Children's pool
  • Playground

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference centre (12 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • Steam room

Accessibility

  • Braille/raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony or patio
  • Garden
  • Separate living room

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer

Stay connected

  • Free wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA Y TEMAZCAL CHAN-KAH. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath and a steam room.

The spa is open selected days. Guests under 15 years old are not allowed in the spa.

Dining

Lum – This restaurant specialises in international cuisine.
Ya’x – On-site bar.

Fees & policies

Optional extras

  • Dial-up Internet access is available in guest rooms for an extra charge
  • Breakfast costs between MXN 180 and MXN 225 for adults, and MXN 90 and MXN 150 for children (approximately)

Children & extra beds

  • Cots/infant beds are available for MXN 300.00 per night
  • Rollaway beds are available for MXN 300.00 per night

Pool, spa, & gym (if applicable)

  • Guests under 15 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

Also known as

Chan-Kah
Chan-Kah Resort
Chan-Kah Resort Village
Chan-Kah Resort Village Palenque
Chan-Kah Village
Chan-Kah Village Palenque
Chan Kah Hotel Palenque
Chan Kah Hotel Village
Chan-Kah Resort Village Hotel Palenque
Chan-Kah Resort Village Convention Center Maya Spa Palenque
Chan-Kah Resort Village Convention Center Maya Spa
Chan-Kah Village Convention Center Maya Spa Palenque
Hotel Chan-Kah Resort Village Convention Center & Maya Spa
Chan-Kah Resort Village Convention Center & Maya Spa Palenque
Chan Kah Resort Village
Chan-Kah Village Convention Center Maya Spa

Frequently asked questions

Does Chan-Kah Resort Village offer free cancellation for a full refund?
Yes, Chan-Kah Resort Village does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Chan-Kah Resort Village?
As of 18 Aug 2022, prices found for a 1-night stay for 2 adults at Chan-Kah Resort Village on 30 Aug 2022 start from £66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Chan-Kah Resort Village?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Chan-Kah Resort Village?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Chan-Kah Resort Village?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Chan-Kah Resort Village?
Yes, there's free self parking.
What are the check-in and check-out times at Chan-Kah Resort Village?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
What is there to do at Chan-Kah Resort Village and nearby?
Chan-Kah Resort Village has a spa, an outdoor pool and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Chan-Kah Resort Village?
Yes, Lum offers international cuisine. Nearby restaurants include La Selva (2.5 mi), Maya Cañada (2.8 mi) and el huachinango feliz (2.8 mi).
Does Chan-Kah Resort Village have any outdoor private spaces?
Yes, every room features a balcony or patio and a garden.
What's the area around Chan-Kah Resort Village like?
Chan-Kah Resort Village is located a short 14-minute walk from Palenque National Park. Travellers give top marks for the hotel's prime location.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.5/10

Staff & service

8.8/10

Amenities

8.7/10

Property conditions & facilities

9.4/10

Eco-friendliness

6/10 Good

Beds to Small. Not for 2 adults .
HARPREET, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Good choice for Palenque
Beautiful property. Comfortable accommodations. Good food.
Wayne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel with great views and pool! Close to ruins so great location too!
Helen, 2-night trip
Verified Hotels.com guest review

6/10 Good

The place needs more update and especially the food not good at all.
adalberto, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice.
James, 2-night trip
Verified Travelocity guest review

10/10 Exceptional

Excellent property. Very clean. Loved that it was immersed in the jungle.
Esmeralda Araceli, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful!!!!! We will stay there again!
Julia, 2-night family trip
Verified Expedia guest review

8/10 Very good

Oliverio, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Not a “Luxury Resort Experience”!
Check in took 30+ minutes, when I was the only guest at reception. Reception would not honour Hotels.com booking price (pay at the hotel). Reception requested I pay Hotels.com / Expedia on line, to get that price. This took 10 minutes to complete. waited 10 more minutes for approval by Resort Manager? W.T.F. ? Cabin #4 was in front of open Restaurant, across walkway, not a “Garden View”, as stated on Hotels.com listing. Turning on A.C. requires finding power switch among many others, then using the remote control. I realize the location is in a “Rain Forest”, however, room was damp, and required A.C., with windows closed, to dry it out. (This should be done by the Resort, prior to Guests Arrival. Shower / Toilet room, dark only one small lightbulb, and musty smell, with just one small window, and no exhaust fan. bed bug found on sheet in the morning. Not a “Luxury Resort Experience”!
1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Hello, my review about the hotel is regular, there was no vip pass, I went especially for the spa and they did not have space the day I went, the next day I had a massage, and it was fine, but I could not have the other services, they never gave me towels in the pool, and there were bugs in the room.
Maria, 1-night family trip
Verified Expedia guest review