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All properties in Krakow, Lesser Poland Voivodeship, Poland
1 room, 2 adults

Vienna House Andel's Cracow

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
Ul. Pawia 3, Krakow, Lesser Poland, 31-154, Poland

4-star hotel with restaurant, near Krakow Barbican
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Very strategic location. Room very clean. If I would be back to Crackow, I would stay…Feb 15, 2020
  • Modern hotel in a great position close to the Old Town in Kraków and right next to a huge…Feb 12, 2020

Vienna House Andel's Cracow

from £48
  • Standard Room, 2 Single Beds
  • Junior Suite
  • Standard Room, 1 Double Bed
  • Superior Room, 1 Double Bed
  • Apartment

What’s around Vienna House Andel's Cracow

Landmarks

  • In City Centre
  • Main Market Square - 12-min walk
  • Wawel Castle - 21-min walk
  • Oskar Schindler Factory - 35-min walk
  • Krakow Barbican - 4-min walk
  • St. Mary's Basilica - 10-min walk
  • Cloth Hall - 11-min walk
  • Kosciuszko Mound - 2.9 mi / 4.7 km

Getting around

  • Krakow (KRK-John Paul II - Balice) 26-min drive
  • Krakow Glowny Station 3-min walk
  • Wieliczka Station 13-min drive
  • Krakow Plaszow Station 14-min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 159 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child (14 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only) *

  • 1 per room

  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Self-parking* on site (limited)

Offsite

  • Area shuttle *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Fitness facilities
  • Spa services on site
  • Sauna
  • Free bicycles on site
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 4736
  • Conference space size (meters) - 440
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • German
  • Polish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay films
  • Satellite TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Restauracja Mevericks – This theme restaurant specialises in Californian cuisine and serves breakfast and dinner.

Bar Smok – On-site bar. Open daily.

Vienna House Andel's Cracow’s small print

Also known as

  • andel's Vienna House Cracow Hotel Krakow
  • andel's by Vienna House Cracow
  • Andels Krakow
  • Andels Hotel Krakow
  • Vienna House Andel's Cracow Hotel
  • Vienna House Andel's Cracow Krakow
  • Vienna House Andel's Cracow Hotel Krakow
  • Vienna House Andel’s Cracow
  • Vienna House Andel's Cracow Hotel
  • Vienna House Andel's Cracow Krakow
  • Vienna House Andel's Cracow Hotel Krakow
  • andel's Vienna House Cracow Hotel
  • andel's Vienna House Cracow Krakow
  • andel's Vienna House Cracow
  • Vienna House Andel's Cracow Hotel Krakow
  • Vienna House Andel's Cracow Hotel
  • Vienna House Andel's Cracow Krakow
  • Andels Hotel Krakow
  • Andels Krakow

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

Optional extras

Self-parking costs PLN 100 per day

Rollaway beds are available for PLN 90.0 per night

Buffet breakfast is offered for an extra charge of PLN 66 per person (approximately)

Pets are allowed for an extra charge of PLN 65 per accommodation, per day

Service animals exempt from fees

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Vienna House Andel's Cracow

  • Does Vienna House Andel's Cracow offer free cancellation for a full refund?
    Yes, Vienna House Andel's Cracow does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Vienna House Andel's Cracow?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Vienna House Andel's Cracow?
    Yes. Self-parking costs PLN 100 per day. Parking spaces may be limited.
  • Are pets allowed at Vienna House Andel's Cracow?
    Yes, cats and dogs are welcome, with a limit of 1 per room. There's a charge of PLN 65 per accommodation, per day. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Vienna House Andel's Cracow?
    You can check in from 2 PM to 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Vienna House Andel's Cracow?
    Yes, Restauracja Mevericks offers Californian cuisine. Nearby restaurants include Chimney Cake Bakery (4-min walk), crazy forks (5-min walk) and Mury miejskie Krakowa (5-min walk).
  • Is an airport shuttle service offered by Vienna House Andel's Cracow?
    Yes, an airport shuttle is available.
  • What is there to do near Vienna House Andel's Cracow?
    Recommended spots to visit include Krakow Barbican (4-min walk) and St. Mary's Basilica (10-min walk), along with Cloth Hall (11-min walk) and Main Market Square (12-min walk).

Recent reviews

Superb 9.2 From 385 reviews

Very good 8.0
72 hrs in Krakow
it was a great location, great staff, lovely breakfast, wish i could have stayed longer
Andrew, gb1 night business trip
Exceptional 10.0
Delightful stay at this convenient location.
Enjoyed everything about the hotel, from how clean and stylish it is, to how easy it is to get around the city. Fabulous staff and helpful at all times.
gb2 night business trip
Exceptional 10.0
Fantastic
an absolutely lovely stay. the staff were helpful before we even arrived by organising a transfer from the airport to the hotel for us. the hotel its self is very clean and tidy. i loved the green touches of putting a marker on your door if you don't require the room to be cleaned (brilliant idea) and eco straws in the bar and restaurant and also a table with plants on you could select to take to your room. the service was brilliant. the food in the restaurant for the buffet and the evening meals was great and the bar is decorated in a really nice cozy style. it is perfectly positioned just minutes walk from the train station, multiple tram stops and is about 5 mins walk from the centre of the old town. it is also right next door to a very large shopping centre and over the square form history land. we will definitely revisit Krakow and would also 100% stay in this hotel again. it was near all these things was was very peaceful and quiet
natasha, gb3 night romance trip
Exceptional 10.0
Great hotel in krakow
Superb hotel in a great location, friendly helpful staff
Chris, gb3 night romance trip
Poor 2.0
UNFRIENDLY, UNCOMPASSIONATE
Checked in here on Sunday 4th Nov to stay for 4 nights on a work trip. Had prepaid the booking for the 4 nights and this had been taken from my card. I left a 10pln deposit at reception with a very nice lady who could not have been more helpful and then went to my room. Rooms are lovely, if a little worn, my door looked as if someone had tried to crowbar it open from the inside. Quilts that are placed on bed are like stamps and do not really cover you. I had a death on the Monday morning in my family back home and needed to change my dates. I advised I would be leaving two days earlier due to a death and was told "well you cant have a refund, its prepaid." Whilst I get this I was visibly upset and was trying to explain to the reservation assistant at checkout what had happened. He said - you paid upfront, you are not getting anything back. He then proceeded to tell me that I had got a taxi at 4am in the morning on sunday to the hotel - this is incorrect, I walked back to my hotel and it was long before 4am. He proceeded to argue with me until I advised that I actually had a driver who was collecting me as and when I needed so would not need a taxi. At this he then asked if I had anything from the mini-bar, I replied no and was then asked are you sure? You had water or a drink. I had neither.This guy then snatched my key from my hand and turned away from me. Not even an I'm sorry to hear you bad news.I would have stayed in this hotel again as i will be in Krakow monthly.NOTNOW
Stuart, gb4 night business trip
Exceptional 10.0
Perfect for a few days in Krakoe
We loved this hotel. The staff were really helpful from the moment we arrived. The hotel is perfectly to situated to visit the old town and is right next to the railway station and a superb shopping mall. Perfect
Andrew, gbRomance trip
Exceptional 10.0
Ideal Cracow short stay hotel
The Vienna House is perfectly located for exploring Warsaw and is within walking distance of the main square. Service, food and amenities were great. Highly recommended
David, gbRomance trip
Poor 2.0
Terrible place, guest's mother died, no refund
This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible. Staff showed no compassion or understanding.
ie1 night family trip
Poor 2.0
Death in family, no refund, no compassion
Such a horrible place, in the worst possible time they turned the back on us. Staff was not bothered about the fact that before the trip mother of one of the guests died. Didn't even say sorry about your loss. Didn't call back and wouldn't offer a hotel credit for nights we were not able to attend due to the death. This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible.
ie2 night family trip
Exceptional 10.0
Nice hotel with good location.
It was nice, the hotel has very good location.
Brigita, us4 night business trip

Vienna House Andel's Cracow

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