The Grand at Trafalgar Square

Coming to the entrance of the hotel - people were standing on the steps and further onto the foot path smoking cigarettes. We don't object to people smoking (we are non -smokers) but, it was disgusting walking through the thick cloud of smoke and was hoping it wasn't a sign of things to come. We booked and payed for our room a long time in advance (we live in Australia) so, were disappointed to be put in a room directly above where renovations were taking place. What this meant for us was, we were woken up quite early by banging and the smell of burnt timber that they were working with. We were advised that the staff would find another available room and will move our belongings accordingly We packed everything up and set out on our activities for the day. Staff moved our belongings to another room roughly the same quality although, it did not have a microwave like our first room had. They brought the small fridge from our original room to the new room which we were happy about. It was also noticed that an item that was packed on top of one of our bags was not with all our contents, we certainly were not happy about this. We phoned to inform reception staff and were told they would call us after some investigation. Roughly after an hour waiting without a phone call to our room, we went to reception to ask if the item was found. Pleasingly yes it was but, no explanation was given as to why the item was not brought with the rest of our belongings.

We stayed at The Grand for a weekend. Our room was very clean and everything in perfect conditions. The staff service level is very high. For example we asked for an extra pillow to our room, we received it within five minutes. The location is great, we mostly walked to the sites we wanted to see but if you need to take the subway, Piccadilly Line is only about a five minute walk. Breakfast was great and kept you going till dinner. Basically a great, clean hotel with good staff and great food. I recomend this hotel 100%. Við vorum á The Grand frá föstudegi til mánudags. Herbergið var mjög hreint og fínt og allt í toppstandi. Starfsfólkið var mjög þjónustulundað og vildi allt fyrir okkur gera, við báðum t.d. um auka kodda upp á herbergi og var hann kominn í okkar hendur nokkrum mínútum síðar. Staðsetning hótelsins er alveg mögnuð, við löbbuðum svo að segja í allt og ef þú þarft að nota neðanjarðarlestirnar þá er Piccadilly Line aðeins um fimm mín. labb. Morgunverðurinn var sérstaklega saðsamur og góður, hélt manni gangandi langt fram að kvöldamat. Sem sagt, gott og þrifalegt hótel á góðum stað með góðum mat. Mæli 100% með þessu hóteli.

We were at the Grand at Trafalgar Square for two nights in early August. We had four adults in the room with a double/queen bed and a pull-out sofa bed. The main bed was extremely comfortable. The sofa bed was...a sofa bed, so the mattress was thin and our two adult sons weren't hugely comfortable. But if you had small kids, it would be great. Other than that, we loved the room. It was clean and attractive, with nice amenities. It had a small kitchenette with tea service, a fridge, sink, and microwave. And the bathroom was spotless with a deep soaking tub. The location was excellent! It's across a street and only about a half block away from the Charing Cross Underground stop, so you can leave the hotel and be on a train in about five minutes. It's only a half block from Trafalgar Square and the National Gallery, and about a 10-15 minute walk to the Parliament building and Westminster Abbey. We also walked to Buckingham Palace...maybe a 20-30 minute walk (we took the scenic route through St. James Park). But it's so easy to hop on the Tube and get anywhere in the city quickly. You can't beat the location of this hotel for easy access to just about any attraction if you're a tourist. The hotel is also next door to an amazing bakery and a couple of cafes that have great, inexpensive food. Overall, we enjoyed our time at the Grand at Trafalgar and would definitely stay again!

The hotel is nice and the staff were nice until we called them asking as of why was it that they put us in a room for handicap people. We did not request a room for handicap people and it is very uncomfortable to take showers in such a small space to shower. It would have been fine if all accessories for handicap people were not there. And when we called, the manager was not nice on the phone and their offer of a free breakfast was not what we were looking for. It was also too late to switch to another room since we had 1 day left on our stay. We honestly thought that all rooms had handicap people's accessories so we were a little disappointed about that since we were told that all rooms are standard rooms, handicap or not.

Pros: Proximity to everything. Location doesn’t get better than this. Filtered bottled water station Nice front desk gentleman named, Daniel Housekeeping was sub par. Room wasn’t that clean, lot of surface dust. Nothing was replenished (coffee, etc) when the room was cleaned while we were out the following day Room service (restaurant Bianco 43) called at 10:20 pm requesting for plates to be put outside - odd request but I obliged Room service (employee from Bianco 43) knocked on door at 10:30 pm asking where the food delivery basket was. We never brought the basket in, it was left outside when the food came and I don’t know whether someone else picked it up or what happened BUT there was no reason to knock on a guest’s room at 10:30 pm at night to ask for something so trivial that could’ve been inquired about at a decent time the following day. Maid was about to come into the room without knocking. Door opened and quickly shut (when she realized people were inside). I didn’t have the deadbolt on because I had went out for coffee earlier in the morning. Still, this was at 10:00 am, check-out isn’t until 12:00 noon so housekeeping should’ve knocked. UNACCEPTABLE. Room was very cold throughout entire stay. Called the front desk and they said the temperature didn’t go any higher than 25 degrees.