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Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun

4.5 stars4.5 stars
Blvd Kukulcan Km 11.5 HZCancunQROO77500Mexico
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Outstanding4.7 / 5
Room
Great room
Location
Great location
Breakfast
Tasty breakfast
Service
Fantastic service
765See all 765 Hotels.com reviews
From 4,917 reviewsTripAdvisor Traveller Rating

Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun

from £410
  • Ocean View Junior Suite Double
  • Zilara Jr Suite King
  • Zilara Jr Suite - Double
  • Ocean View Swim Up Suite King
  • Junior Suite, 2 Double Beds
  • Junior Suite, 1 King Bed
  • Ocean View Junior Suite King
  • Ocean Front Junior Suite Double
  • Ocean Front Junior Suite King
  • Ocean Front Luxury Suite King
  • Presidential Suite

At a glance

Key facts

Hotel size

  • This hotel has 307 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in
Airport shuttle service is available upon request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Minimum guest age is 18
  • Minimum check-in age is 18

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

  • Children (18 years old and younger) are not allowed

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)

Also known as

  • Hyatt Zilara Adults
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Hyatt Zilara
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Zilara Hyatt

Policies

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per vehicle (return)

In the hotel

Food and drink
  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Free pool cabanas
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Swim-up bar
  • Spa tub
  • Beach towels
  • Pool sun loungers
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Furnished balcony or patio
Freshen up
  • Jetted bathtub
  • Hair dryer
Be entertained
  • LED TV
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

Gratuities and taxes
Gratuities and taxes are included.
Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Bottled spirits
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
  • All meals, snacks and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Pilates
  • Yoga

Entertainment
  • On-site entertainment and activities
  • On-site live performances

Spa

The on-site spa has massage/treatment rooms. Services include massages, facials, body wraps and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Spice – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Maria Marie – This restaurant specialises in fusion cuisine and only serves dinner.

Asiana – This restaurant specialises in Asian cuisine and serves lunch and dinner.

La Adelita Cantina – This theme restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.

Chefs Plate – This restaurant specialises in international cuisine and only serves dinner. Reservations are required.

Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun’s small print

Also known as

  • Hyatt Zilara Adults
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Hyatt Zilara
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Zilara Hyatt

Policies

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per vehicle (return)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.7 /5 from 765 reviews

Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun
Excellent4.0 / 5
Relaxing break
Lovely hotel and would have given 5 stars for everything but a couple of issues need to be addressed. Firstly management need to come up with a system where by if towels are put on sun loungers and are not used for hours then Those towels should be removed to let other hotel guests use sun loungers. Also the food in the SPICE restaurant was of a high quality the first six days of our stay with prawns and salmon plentiful but lacked quality the following three days. Also after the foam party the jacuzzi part of the pool was left with a brown scumm swirling around for days without being treated. Air con needs to be improved in rooms. Overall nice hotel with nice staff
Romance trip
Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun
Outstanding5.0 / 5
Fantastic break and wonderful all inclusive
Great two weeks here, some bits of the hotel need touching up but that is underway and the works don't interfere with you having an amazing time. The food and drinks choice are excellent, the spa although a little pricey has great service and the location is amazing. Upgrading to a deluxe room is worth the money at the right price. Only downside is that if you want a poolside cabana get ready to be up at 6am before they all go!
Romance trip
Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun
Outstanding5.0 / 5
Unbeatable Cancun Hotel
Stayed for 3 nights in an ocean front Premier King suite. This is an exceptional hotel. The staff are the friendliest and most helpful we've come across, the rooms are a great size and the view is stunning. The quality of the food is the best we've found in an all inclusive. Loved breakfast in Pelgranos overlooking the beach. The Asian restaurant was also fantastic and having a great coffee shop available in the all inclusive package from the early hours until late with everything your local Starbucks offers signed the deal for me. The beach is very clean and they work hard to keep the seaweed off the beach. We prefer the beach to the pool and always found a cabana to use for the day. There were lots of sunbeds and cabana's available during the day and the staff are always dropping off bottles of water and taking drinks orders. Loved it and hope to return for a longer stay next year. Book it now!
Romance trip
Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun
Outstanding5.0 / 5
The heavy traveller
Excellent hotel. Good facilities. Staff really friendly. Paul from pool/beach waiter is so hard working and friendly.
Romance trip
Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun
Outstanding5.0 / 5
amazing service
great customer service..you get greeted by every person working with a smile..prompt room service...stayed here for 5 days.... very good 31st celebration..with DJ, dance floor and shows.. shows everyday at the lobby... beach also nice and clean..with drink service.... the infinity pool was probably the best of all..large pool, warm, clean and accessible drinks counter...only problem was that you don't find enough free cabanas...appeared like people come in the morning put their towels and bags to reserve it... all restaurants were nice...you have to try tepenyaki in Asiana (reservation required)...the lounge always stocked with food and drink... the room was clean and well kept with morning and evening room service...the minibar was stocked with all kinds of drinks including beer, whiskey, tequilas, vodka... we used the spa as well and it was well maintained... definitely will return back to the hotel in next trip..
5 night family trip

See all reviews

Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun

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