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Hyatt Zilara Cancun - All Inclusive, Cancun

4.5 stars
Blvd Kukulcan Km 11.5 HZCancunQROO77500Mexico, ‏0203 027 9779
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Outstanding4.6 / 5
Breakfast
Tasty breakfast
Location
Great location
Service
Fantastic service
Food
Delicious food
781See all 781 Hotels.com reviews
From 3,926 reviewsTripAdvisor Traveller Rating

Hyatt Zilara Cancun - All Inclusive, Cancun

Hotel Info: 020 3027 9803

from £214
  • Zilara Ocean View Junior Suite Double
  • Zilara Jr Suite King
  • Zilara Jr Suite - Double
  • Zilara Ocean View Swim Up Suite King
  • Junior Suite, 2 Double Beds
  • Junior Suite, 1 King Bed
  • Zilara Ocean View Junior Suite King
  • Zilara Ocean Front Junior Suite Double
  • Zilara Ocean Front Junior Suite King
  • Zilara Ocean Front Luxury Suite King
  • Presidential Suite

At a glance

Key facts

Hotel size

  • This hotel has 307 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)

Also known as

  • Hyatt Zilara Cancun All Inclusive
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Hyatt Zilara
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Hyatt Zilara Cancun All Inclusive
  • Zilara Hyatt

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of USD 130 per vehicle (roundtrip)

In the hotel

Food and drink
  • 7 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Free pool cabanas
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Swim-up bar
  • Health club
  • Spa tub
  • Beach towels
  • Pool sun loungers
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Furnished balcony or patio
Freshen up
  • Jetted bathtub
  • Hair dryer
Be entertained
  • LCD TV
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Pilates
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The hotel's spa, The Spa, offers signature Maya-inspired Saas, or clarity and light treatments, which match earth, wind, fire, or water elements to individual massages, masques, and exfoliations. Ingredients include clay from the crater Chicxulub and banana leaves. Included on the general menu are Japanese Shiatsu, chocolate mint exfoliation, and algae body wraps.

The Spa also features a spectacular hydro facility equipped with whirlpools, cold plunge pools, outdoor and rain showers, steam and dry sauna, and a temazcal steam hut. Men and women have separate areas with individual lockers; robe and sandals are provided. Fruit and beverages are supplied in the relaxation area.

Dining

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.

Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner.

Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only.

Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.

Spice - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hyatt Zilara Cancun - All Inclusive, Cancun’s small print

Also known as

  • Hyatt Zilara Cancun All Inclusive
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Hyatt Zilara
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Hyatt Zilara Cancun All Inclusive
  • Zilara Hyatt

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of USD 130 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 781 reviews

Hyatt Zilara Cancun - All Inclusive, Cancun
Excellent4.0 / 5
Relaxing break
Lovely hotel and would have given 5 stars for everything but a couple of issues need to be addressed. Firstly management need to come up with a system where by if towels are put on sun loungers and are not used for hours then Those towels should be removed to let other hotel guests use sun loungers. Also the food in the SPICE restaurant was of a high quality the first six days of our stay with prawns and salmon plentiful but lacked quality the following three days. Also after the foam party the jacuzzi part of the pool was left with a brown scumm swirling around for days without being treated. Air con needs to be improved in rooms. Overall nice hotel with nice staff
9 night romance trip
Hyatt Zilara Cancun - All Inclusive, Cancun
Outstanding5.0 / 5
Fantastic break and wonderful all inclusive
Great two weeks here, some bits of the hotel need touching up but that is underway and the works don't interfere with you having an amazing time. The food and drinks choice are excellent, the spa although a little pricey has great service and the location is amazing. Upgrading to a deluxe room is worth the money at the right price. Only downside is that if you want a poolside cabana get ready to be up at 6am before they all go!
14 night romance trip
Hyatt Zilara Cancun - All Inclusive, Cancun
Outstanding5.0 / 5
Unbeatable Cancun Hotel
Stayed for 3 nights in an ocean front Premier King suite. This is an exceptional hotel. The staff are the friendliest and most helpful we've come across, the rooms are a great size and the view is stunning. The quality of the food is the best we've found in an all inclusive. Loved breakfast in Pelgranos overlooking the beach. The Asian restaurant was also fantastic and having a great coffee shop available in the all inclusive package from the early hours until late with everything your local Starbucks offers signed the deal for me. The beach is very clean and they work hard to keep the seaweed off the beach. We prefer the beach to the pool and always found a cabana to use for the day. There were lots of sunbeds and cabana's available during the day and the staff are always dropping off bottles of water and taking drinks orders. Loved it and hope to return for a longer stay next year. Book it now!
3 night romance trip
Hyatt Zilara Cancun - All Inclusive, Cancun
Outstanding5.0 / 5
The heavy traveller
Excellent hotel. Good facilities. Staff really friendly. Paul from pool/beach waiter is so hard working and friendly.
Romance trip
Hyatt Zilara Cancun - All Inclusive, Cancun
Outstanding5.0 / 5
Paradise
The stay was wonderful the resort was awesome. All inclusive is the way to go.
3 night romance trip

See all reviews

Hyatt Zilara Cancun - All Inclusive, Cancun

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