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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Gran Coyote Golf

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Escape to Sandos Caracol Eco Resort - All Inclusive, a tranquil oasis with an adjacent golf course and access to the nearby Quinta Alegría Shopping Mall. Bask in the sun on a pristine white sand beach, indulge in rejuvenating spa treatments at SPA SANDOS or enjoy any of the 9 on-site restaurants.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • 9 bars/lounges
  • Full-service spa
  • 2 outdoor pools and 5 hot tubs
  • Free water park
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Free use of bicycles

Feel at home (6)

  • Children's pool
  • Children's club
  • Playground on-site
  • Private bathroom
  • Garden
  • Terrace
The current price is £253
includes taxes & fees
18 Mar - 19 Mar

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Room Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • 30 sq m
  • Sleeps 4

View all photos for Pool View Superior

Pool View Superior | Free minibar, in-room safe, desk, laptop workspace

Pool View Superior

7.0 out of 10
Good
(19 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Pool View Penthouse

Pool View Penthouse | Free minibar, in-room safe, desk, laptop workspace

Pool View Penthouse

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace

Pool View 1 Bedroom Suite

7.6 out of 10
Good
(13 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Eco Family Superior

Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace

Eco Family Superior

8.2 out of 10
Very good
(156 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Suite

Eco Family Suite | Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

7.6 out of 10
Good
(13 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

8.4 out of 10
Very good
(12 reviews)
  • Garden view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

7.2 out of 10
Good
(33 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Adults Only

8.4 out of 10
Very good
(11 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 2

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 3

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

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About the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Quinta Avenida - 9 min drive - 5.3 km
  • Maroma Beach - 19 min drive - 16.1 km
  • Xcaret Eco Theme Park - 20 min drive - 16.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Tulum Intl. Airport (TQO) - 105 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.2 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪El Templo - ‬3 min walk
  • ‪Bar L'Elefant - ‬1 min walk
  • ‪Las Máscaras - ‬4 min walk
  • ‪Restaurante Riviera - ‬6 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

At Sandos Caracol Nature Resort & Water Park All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll only be within a 10-minute drive of Gran Coyote Golf. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Dining choices include 7 restaurants, and the 2 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 9 bars/lounges, a health club and a fitness centre. Fellow travellers like the family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

At a glance

DONE

Hotel size

    • 956 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 7 restaurants
  • 9 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children's club
  • Free water park access
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Padel court
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Ecotours
  • Hiking/biking trails
  • Scooter/moped hire
  • Kayaking
  • Parasailing
  • Sailing
  • Personal watercraft (motorised)
  • Scuba diving
  • Snorkelling
  • Shopping
  • Pool table
  • Golfing nearby
  • Windsurfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Adjacent to a golf course
  • 2 outdoor pools
  • Free water park
  • Full-service spa
  • Outdoor padel court
  • Outdoor pickleball court
  • 5 hot tubs
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Sanitation services: MXN 85 per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, fitness facility or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Property Registration Number 008-007-006283/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Is there a pool at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there's free self parking.

Is an airport shuttle service offered by Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.

What is there to do at Sandos Caracol Nature Resort & Water Park All Inclusive and nearby?

Have fun with on-site activities such as kayaking, parasailing and sailing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, ecotours and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Sandos Caracol Nature Resort & Water Park All Inclusive also has 2 poolside bars, 9 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there are 7 on-site restaurants.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sandos Caracol Nature Resort & Water Park All Inclusive like?

Sandos Caracol Nature Resort & Water Park All Inclusive is a short 12-minute walk from Playa Xcalacoco and 9 minutes' walk from Chun-Zumbul (diving site).

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Reviews

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8

Cleanliness

7.4

Amenities

7.4

Staff & service

7.2

Property conditions & facilities

Popular mentions

Food
Room
Service staff
Restaurant
Beach
Buffets
Children
Booking
Family friendly
Recreation

Reviews

Verified

8/10 Very good

This was our first resort ever, so nothing to compare to. But stayed for 6 nights with my 10 year old and we had a blast. The nightly shows were amazing. The buffet was ok. The water park was fun, but the hours felt really limited and even then they opened late and closed early. The beach was the biggest disappointment for us, just not what we hoped for.
Matthew, 6-night trip
Verified

10/10 Exceptional

so much to do and see, great for families!
Bree, 5-night trip
Verified

10/10 Exceptional

Great place for traveling with kids,
Luis Alberto, 3-night trip
Verified

10/10 Exceptional

Great stay. Loved the food and service beautifully set in amongst the forest full of animals and critters
Rob Stanley, 14-night trip
Verified

10/10 Exceptional

Great service, good food, lots to do!!
Rachel, 7-night trip
Verified

10/10 Exceptional

Beautiful grounds, lots of activities and friendly staff.
paul, 2-night trip
Verified

10/10 Exceptional

Perfect family, friendly resort, especially with a one year-old everything was great about this trip, especially the entertainment group
Esequiel, 6-night trip
Verified

10/10 Exceptional

Room was great, clean and spacious.
Abhishek, 6-night trip
Verified

10/10 Exceptional

Very attentive staff.
Noemi, 5-night trip
Verified

10/10 Exceptional

Loved seeing all the animals that run free and the beach and adults pool were amazing
Evonne, 7-night trip
Verified

10/10 Exceptional

We had an amazing time. Great for families
Mark Christopher, 6-night trip
Verified

10/10 Exceptional

Everything was great!
Jonathan, 7-night trip
Verified

8/10 Very good

Great hotel. I wish we could have tried something other than the buffet. The speciality restaurants were booked for events the entire stay.
Scarlett, 4-night trip
Verified

10/10 Exceptional

We loved it.
Manuel, 3-night trip
Verified

8/10 Very good

Everything was perfect, except for the food they need to put a real Mexican food restaurant!!
Dianey, 6-night trip
Verified

10/10 Exceptional

The breakfast was amazing. I just wish the Mascaras restaurant had dinner buffet again. The property has so many beautiful things to see. This my top favorite resort. Fun for the kids and adults. Sandos has the best shows ever! Also, this was our first time in December let me tell you the beach was gorgeous!
CYNTHIA, 4-night trip
Verified

10/10 Exceptional

This was our second trip to Sandos Caracol. We love it so much that we bought a membership and plan to return many many times! I 100% recommend booking your vacation at this resort, especially if you love the outdoors!
Roger Lee, 6-night trip
Verified

10/10 Exceptional

Everything exceptional
Brent Lee, 6-night trip
Verified

8/10 Very good

Good place for vacation
Sam, 4-night trip
Verified

10/10 Exceptional

Great
Lisset, 3-night trip
Verified

8/10 Very good

Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort
Crystal, 7-night trip
Verified

6/10 Good

Staff did not work very hard to accommodate room requests. 3 out of 4 of us got very sick during stay. Kids enjoyed water park. I enjoyed natural beauty of resort.
Kyle, 7-night trip
Verified

10/10 Exceptional

Had a amazing time. The food was mid but enjoyed a great dinner on the beach that was out of this world
vintea darleen, 5-night trip
Verified

10/10 Exceptional

Always a amazing hotel
Marty, 6-night trip
Verified

10/10 Exceptional

So much fun ! So much to do !
Richard, 5-night trip