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Excellence Playa Mujeres - Adults Only All Inclusive

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

7 outdoor pools, pool umbrellas
Private beach, beach massages, scuba diving, snorkelling
Private beach, beach massages, scuba diving, snorkelling
7 outdoor pools, pool umbrellas
Outdoor spa tub

Overview of Excellence Playa Mujeres - Adults Only All Inclusive

VIP Access

Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
Adults-only beachfront property with spa, near Playa Mujeres Golf Club

9.2/10 Superb

1,001 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is £558
Price available on 9/4/2023
Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400

Guests rated this location 6.0/10

Main amenities
  • 10 restaurants and 7 poolside bars
  • 11 bars/lounges
  • 24-hour fitness centre
  • 7 outdoor pools
  • Beach bar
  • Daily housekeeping
  • Full-service spa
  • On a private beach
  • Outdoor tennis court
  • Rooftop terrace
  • Sauna
  • Spa tub
Feel at home
  • Furnished balcony or patio
  • Garden
  • Premium TV channels
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area

Room options

About this area

What's nearby

  • In Playa Mujeres
  • Playa Mujeres Golf Club - 34 min walk
  • Ultramar Ferry Puerto Juárez - 17 min drive
  • Terminal Marítima Isla Mujeres - 82 min drive
  • Norte Beach - 82 min drive
  • Cancun Mall - 22 min drive
  • Puerto Cancun Marina Town Center - 20 min drive
  • Plaza Las Americas - 20 min drive
  • Dubai Palace Casino - 23 min drive
  • Turtle Beach - 25 min drive
  • Langosta Beach - 27 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • Hiroshi Bar - 6 min drive
  • The Sand Bar - 8 min drive
  • Caprichos Villa del Palmar - 5 min drive
  • Davinos - 5 min drive
  • El Suspiro - 7 min drive
Map

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Excellence Playa Mujeres - Adults Only All Inclusive offers a private beach where you can get a beach massage or sip a drink at the beach bar, plus you'll be 1.8 mi (2.8 km) from Playa Mujeres Golf Club. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Toscana, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 7 poolside bars, a rooftop terrace and a 24-hour fitness centre. The helpful staff and restaurant get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 450 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site valet parking

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 10 restaurants
  • 11 bars/lounges
  • 24-hour room service
  • 7 poolside bars
  • BBQs
  • Beach bar
  • Coffee shop
  • Snack bar/deli
  • Swim-up bar
  • Water dispenser

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Pool umbrellas
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Facilities

  • 24-hour fitness centre
  • 7 outdoor pools
  • 9 buildings/towers
  • Adjacent to a golf course
  • ATM/banking
  • Full-service spa
  • Garden
  • Hot tub
  • Library
  • Massage/treatment rooms
  • Outdoor tennis court
  • Rooftop terrace
  • Sauna

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Lift
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Free stocked minibar

Sleep well

  • Blackout curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Turndown service

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling

Special features

Spa

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Toscana – Overlooking the ocean and garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
The Lobster House – This beachfront restaurant specialises in seafood and serves breakfast, lunch and dinner. Open daily.
The Grill – This beach steakhouse serves lunch and dinner. Open daily.
Barcelona – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
The Flavor Market – Overlooking the ocean, this fine-dining restaurant only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>
No shows require payment in full, including taxes and service fee.

Also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
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Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
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Playa Mujeres All Inclusive
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Excellence Adults All Inclusive
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Excellence All Inclusive Adults Hotel
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Excellence All Inclusive Adults
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Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
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Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

Does Excellence Playa Mujeres - Adults Only All Inclusive offer free cancellation for a full refund?
Yes, Excellence Playa Mujeres - Adults Only All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Excellence Playa Mujeres - Adults Only All Inclusive?
As of 23 Mar 2023, prices found for a 1-night stay for 2 adults at Excellence Playa Mujeres - Adults Only All Inclusive on 9 Apr 2023 start from £558, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Excellence Playa Mujeres - Adults Only All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Excellence Playa Mujeres - Adults Only All Inclusive?
Yes, there are 7 outdoor pools.
Are pets allowed at Excellence Playa Mujeres - Adults Only All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Excellence Playa Mujeres - Adults Only All Inclusive?
Yes, there's free valet parking.
What are the check-in and check-out times at Excellence Playa Mujeres - Adults Only All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an on-site casino at Excellence Playa Mujeres - Adults Only All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
What is there to do at Excellence Playa Mujeres - Adults Only All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 7 outdoor swimming pools. Excellence Playa Mujeres - Adults Only All Inclusive also has 7 poolside bars, 11 bars and a private beach, as well as a 24-hour fitness centre, a sauna and a garden.
Are there restaurants at or near Excellence Playa Mujeres - Adults Only All Inclusive?
Yes, there are 10 on-site restaurants, featuring beachfront dining, international cuisine and garden views.
Does Excellence Playa Mujeres - Adults Only All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Excellence Playa Mujeres - Adults Only All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Excellence Playa Mujeres - Adults Only All Inclusive like?
Excellence Playa Mujeres - Adults Only All Inclusive is in Playa Mujeres, a short 9-minute walk from Mujeres Beach.

Reviews

9.2

Superb

9.7/10

Cleanliness

9.6/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

2/10 Poor

Unfortunately this hotel is significantly let down by the food almost all of the meals we had were borderline inedible
Joe, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing experience, will come back for sure!
Excellence Playa Mujeres was a fantastic resort and will absolutly come back for sure. The service was incredible and the facilities were top notch. The food was even better than anticipated as well!
Greta, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Week Away!
Amazing stay! First time my wife and I left the kids for an all inclusive stay in Mexico and it didn’t disappoint. Beautiful rooms, awesome beach, the food was above our expectations (wife had a food sensitivity that they were extremely conscious of), and the staff was the greatest part. Whether it was Andres, Henry, or Rogelio at the Prelude Bar or Ciau and Jorge at Oregano, and Gustavo out at the beach. All of the staff was simply amazing! Great time and would absolutely stay again.
Nathan, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Hotels.com guest review

8/10 Very good

property is one of the best international resort. Unfortunately the hotel assigned us to a location across a building where theres construction going on. Sound of drilling , nailing, construction workers talking. i can hear from morning til night and it ended after 6. Dec 15 when we just stayed in the hotel enjoy aminities but didnt appreciate swim up amenities.
May, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

6/10 Good

Beautiful resort. The only things that were subpar from our previous experiences (Paradisus La Perla - best place I’ve ever been) was the food and drink. We’d order a drink and depending on who made it it would come out fifteen different ways, most of which tasted like garbage. The food portions were absolutely ridiculous at half the restaurants. Our jacuzzi shot out brown water when we first started it. That’s my review! Hope it helps people in choosing where to go!
Verified Expedia guest review

10/10 Exceptional

Fantastic resort. Slight fall in quality from last visit a few years ago in terms of food but way above almost anywhere else. Night entertainment can be too loud in some of the buildings.
jason, 11-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pros: • The resort is gorgeous, and immaculate in every way, from the grounds to the restaurants to general cleanliness. The resort is very safe and secure. • The staff was extremely friendly and helpful. Shout out to Sergio and Jesus. • Strong free Wi-Fi throughout, even on the beach. • There’s a lady named Heydi who makes craft gin & tonics from a cart in the main building. She is incredible. • Housekeeping does a great job restocking your room fridge. • Room service 24 hours a day. • Adults only! • The resort hosts events and shows just about every evening, and activities throughout the day. • The rooms are amazing and the showers are incredible. • No pushy timeshare salespeople. None. • We didn’t have to wait in line for a lunch or dinner table once. No reservations required. Cons: • The food was pretty sub-par. Definitely recommend The Grill and the Flavor Market. If you’re looking for a foodies getaway this is not the place for you. • If you’re trying to keep up with American sports, you will struggle. Limited TVs and limited TV channels in your room. The Sports Bar does offer some help. • The toilet in your room lacks privacy, it's only a frosted partial door. • They do offer yoga classes, but only at 7:30am. • Smoking is allowed on the property. Advice: • Bring your own reusable metal straws. • The floors are very slippery when wet. Be careful and bring sandals. • Taxis are expensive. Figure out transportation from the airport beforehand.
Verified Expedia guest review

10/10 Exceptional

Kori Michele, 7-night trip
Verified Expedia guest review