2/10 Poor
6 Jan 2023
Overpriced, false promises, unfriendly service
Only book if you want to be disappointed and ruin a stay in Tallinn. On the surface it seems like a luxury hotel, but the service and pricing strategy is that of a low-budget accomodation.
The hotel pretends to include swimming pool, saunas and spa, however nothing is included in the price and there is NO mention anywhere about this.
The receptionist at check-in told us that spa is not included and can be added for a fee, but gym, swimming pool and saunas are included. Arriving to the swimming pool/ sauna area, we are told in an extremely unfriendly tone that we need to pay extra to enter. We walk down to the reception desk to clarify the matter, only to be met with an extremely unfriendly receptionist who has no interests in the hotel clients' happiness. She shrugs the topic off and says in the most unfriendly manner that "you need to pay extra" even if only a few hours earlier when we checked in, we were told that swimming pool and saunas are included in our booking.
The only positive thing with the hotel is a big hotelroom with a nice view over Tallinn. Breakfast was also generally good and both mornings we were met by a friendly man at the entrance of the Breakfast.
However, our conclusion: choose this hotel if you want to feel ripped off and pay extra for everything.
Catharina
Catharina, 2-night trip with friends
Verified Hotels.com guest review