Alpenpalace Luxury Hideaway & Spa Retreat

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3 indoor pools
3 indoor pools
3 indoor pools
Premium bedding, down duvets, minibar, in-room safe

Overview of Alpenpalace Luxury Hideaway & Spa Retreat

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Alpenpalace Luxury Hideaway & Spa Retreat

5.0 star property
Valle Aurina ski hotel with 2 restaurants and spa

9.6/10 Exceptional

60 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is £401
Price available on 30/8/2022
Map
Via Gisse 32, Valle Aurina, BZ, 39030
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 3 indoor pools
  • Free train station pick-up
  • Ski storage
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Spa tub
  • Waterslide
For families
  • Children stay free
  • Cots/infant beds (surcharge)
  • In-room childcare (surcharge)
  • Private bathroom
  • Separate sitting area
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Dolomites - 25 min drive

Getting around

  • Innsbruck (INN-Kranebitten) - 98 min drive
  • San Lorenzo Station - 26 min drive
  • Brunico North Station - 27 min drive
  • Brunico/Bruneck Station - 27 min drive
  • Free train station pickup
  • Airport shuttle (surcharge)
  • Ski shuttle

About this property

Alpenpalace Luxury Hideaway & Spa Retreat

At Alpenpalace Luxury Hideaway & Spa Retreat, you'll be near winter activities such as downhill skiing, snowboarding and cross-country skiing. Guests can visit the spa to be pampered with massages, body wraps or facials, and Alpenpalace, one of 2 restaurants, serves breakfast and dinner. Other highlights at this luxurious hotel include 3 indoor pools, a poolside bar and a health club. Ski storage is also available. Fellow travellers say good things about the pool.

Languages

English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 29 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM until 11 PM
  • Express check-in/out
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (1 per room)*
  • Specific rooms only*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (EUR 8 per day)
  • On-site extended parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle (available on request)*
  • Free train station pickup

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Free reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Water slide
  • Childcare in room (surcharge)

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Hiking/biking trails
  • Helicopter/aeroplane tours
  • Shopping
  • Golf lessons nearby
  • Parasailing nearby
  • Skydiving nearby

Working away

  • Business centre
  • Conference space

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2007
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Health club
  • 3 indoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • English
  • French
  • German
  • Italian

Ski

  • Ski shuttle
  • Ski storage
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Double sofa bed
  • Premium bedding
  • Rollaway/extra bed available
  • Cot/infant bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Bidet
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Spa Alpin has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Dining

Alpenpalace – This restaurant serves breakfast and dinner.
Aurea Vallis – This restaurant serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 15 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cots/infant beds are available for an extra charge
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Pets are allowed for an extra charge of EUR 20.00

Parking

  • Valet parking costs EUR 8 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Policies

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1999.99 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Alpenpalace Deluxe
Alpenpalace Deluxe Hotel Resort
Alpenpalace Deluxe Hotel Resort Valle Aurina
Alpenpalace Deluxe Valle Aurina
Alpenpalace Luxury Hideaway Retreat Hotel Valle Aurina
Alpenpalace Luxury Hideaway Retreat Valle Aurina
Alpenpalace Luxury Hideaway Retreat
Alpenpalace Deluxe Hotel Spa Resort
Alpenpalace luxe Hotel Resort
Alpenpalace Hideaway & Retreat
Alpenpalace Luxury Hideaway Spa Retreat
Alpenpalace Luxury Hideaway & Spa Retreat Hotel
Alpenpalace Luxury Hideaway & Spa Retreat Valle Aurina
Alpenpalace Luxury Hideaway & Spa Retreat Hotel Valle Aurina

Frequently asked questions

Does Alpenpalace Luxury Hideaway & Spa Retreat offer free cancellation for a full refund?
Yes, Alpenpalace Luxury Hideaway & Spa Retreat does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Alpenpalace Luxury Hideaway & Spa Retreat?
As of 17 Aug 2022, prices found for a 1-night stay for 2 adults at Alpenpalace Luxury Hideaway & Spa Retreat on 30 Aug 2022 start from £401, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Alpenpalace Luxury Hideaway & Spa Retreat?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Alpenpalace Luxury Hideaway & Spa Retreat?
Yes, there are 3 indoor pools.
Are pets allowed at Alpenpalace Luxury Hideaway & Spa Retreat?
Yes, pets are welcome, with a limit of 1 per room. There's a charge of EUR 20.00. Food and water bowls are available.
Is parking offered on site at Alpenpalace Luxury Hideaway & Spa Retreat?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Alpenpalace Luxury Hideaway & Spa Retreat?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Alpenpalace Luxury Hideaway & Spa Retreat?
You can check in from 2 PM - 11 PM. Check-out time is 11 AM. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Alpenpalace Luxury Hideaway & Spa Retreat and nearby?
Have fun with on-site activities such as mountain biking and hiking. Additional recreation on-site includes aerobics , helicopter/aeroplane tours and pilates. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 indoor swimming pools. Alpenpalace Luxury Hideaway & Spa Retreat also has a water slide and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Alpenpalace Luxury Hideaway & Spa Retreat?
Yes, there are 2 on-site restaurants. Nearby restaurants include Pizzeria Edelweiss (13-min walk), Alpenrose (3.5 mi) and Bäckerei Konditorei Cafe Röck (3.6 mi).
Does Alpenpalace Luxury Hideaway & Spa Retreat have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Alpenpalace Luxury Hideaway & Spa Retreat like?
Alpenpalace Luxury Hideaway & Spa Retreat is located a short 18-minute walk from Maranatha Folk Art & Nativity Museum.

Overall score and ratings

9.6

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

10.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Excellent Property all around
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Since 10 years very high quality
We are going now there for 10 years and every year we have had an amazing experience. The staff is very friendly and the included half board was terrific.
Stefano, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Simon, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing spa
Amazing spa. Very nice heated outdoor pool and jakuzi with nice mountain views. High quality 5-7 course dinner with local specialties.
Verified Hotels.com guest review

10/10 Exceptional

A week relax at AlpenPalace
The hotel is placed in a very good position in Valle Aurina, quite close to beautiful sky and promenade areas. Public transportation is very efficient. The hotel has very comfortable rooms and common spaces, with a beautiful garden, outdoor pool and indoor SPA facilities. The food is excellent, very taste and beautifully presented.
DARRIGO, 6-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Alpen Palace
Everything was fantastic. The location, the Hotel, the staff, everything was really great. 5 star hotel with 5 star service. Beautiful rooms, amazing spa area with outdoor hot tub and pool, indoor pool with fabulous separate salt spa. Sauna, multiple steam baths. Food was truly spectacular, the chef Andreas and his team are very capable. Great choice of wines. Our waiter - Alex was knowledgable, helpful and offered just the right amount of involvement to our eveing dinner. After our daily Skiing, the afternoon tea of local cakes and preserves were amazing. A Great place, with great people, do not hesitate for 1 minute. Its a great hotel and lovely skiing area away from the bigger resorts. Thank you Colin for making our stay a really great one!
Verified Hotels.com guest review

10/10 Exceptional

Fabulous Ski & Spa Holiday
This was such a wonderful surprise! I cancelled the France portion of my vacation to return to Alpenpalace & play in the snow & spa!!! This is now an annual vacation for my girlfriends & me!
Verified Hotels.com guest review

10/10 Exceptional

Great hotel
Food is excellent. The dinner food was outstanding from the originality of the combinations to the quality of ingredients and food presentation. Nice to have the shuttle van services to/from the ski resort nearby. Nice spa and pool facilities including the outdoor Jacuzzi available also in winter. Very relaxing holiday.
Verified Hotels.com guest review

10/10 Exceptional

Super hotel 5 stelle meritate
Super eccellente relax, hotel a 5 stelle meritatissime in tutto, dalla Spa, al ristorante, il comfort delle camere, la pulizia, la gentilezza. Ovviamente al costo di un 5 stelle.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ski WE
Immer wieder gerne ein WE zum Ski fahren. Hotel liegt zwischen den kleonen aber feinen Skigebieten Klausberg und Speikboden. Sehr gutes Essen, Frühstück und Abendessen. Sehr freundliches und zuvorkommendes Personal.
Philipp, 3-night trip
Verified Hotels.com guest review