Malmaison Brighton

This was our fifth stay as we visit a friend in Shoreham . More work has been carried out & much improved from last year .. staff friendly & helpful

Great stay overall but very expensive for what it is. I was annoyed that when checking out I was hit with a minibar bill that I hadn’t used. However, they were very good and deleted it from the bill. They need to check that the minibar system is working in the rooms so as not to have this problem again.

We have been staying at Malmaison hotels for the last 14 years. Always been more than impressed until our recent trip. The room was less than clean, put it this way there were remnants of other people's hair in the bathroom, staff tried to charge us extras when I had booked dinner B and B for 3 of us. They dried to charge £30 for my child's roll-up bed (appalling quality) and for her meal too. The food we had access to for dinner was really limited and who decided that serving a chicken Milanese with a fried egg and covered with mayonnaise was a good idea had obviously never tried the original recipe. The majority of the staff had no idea at all, the only lovely lady who drastically improved our opinion of our stay was the Italian waitress at breakfast on out last day. She is the only person who acknowledged our 9 yr old as a person rather than a hinderance. Sadly our lad told stay at Mal.

Excellent stay very enjoyable

The hotel is lovely and so is Brighton Marina. We arrived early and spoke to Patricia who was very helpful and agreed to call us once our room was available. When we returned the 2nd receptionist couldn't find our details and left us sitting there while she answered the phone. Patricia then arrived and handed the key to us. The breakfast was nothing special and there wasn't a Full English Vegetarian option on the menu.