Guests
All properties in Dubai, Dubai, United Arab Emirates

Palace Downtown

Luxury hotel with full-service spa, connected to a shopping centre, near Dubai Fountain

  • Free WiFi and free parking
From
£309

Image gallery

  • Pool
  • Pool
  • Junior Suite Lake View - Living Room
  • Junior Suite Lake View - Bathroom
  • Pool
Pool. Image 1 of 45.
1 / 45Pool
Sheikh Mohammed Bin Rashed, Dubai, Dubai, United Arab Emirates
9.2.Superb.
  • The view from the room was amazing! Service on all ends was excellent and perfect…

    Jan 24, 2021

  • Great location and okish service. Would I stay here again? Definitely but not around New…

    Dec 25, 2020

See all 386 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Shopping
Safe
Walkable
Convenient
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 242 guestrooms
  • Daily housekeeping
  • 6 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available

What’s around

  • In Downtown Dubai
  • Dubai Fountain - 5-min walk
  • Dubai Mall - 19-min walk
  • Burj Khalifa - 19-min walk
  • Dubai International Convention and Exhibition Centre - 3 mi / 4.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Lake View Room
  • Diplomatic Suite, Lake View
  • Deluxe Room (Fountain View)
  • Club Suite (Palace Fountain View)
  • Palace Room, Lake View
  • Palace Suite, Lake View
  • Junior Suite Lake View
  • Palace Room, Fountain View

What’s around

Landmarks

  • In Downtown Dubai
  • Dubai Fountain - 5-min walk
  • Dubai Mall - 19-min walk
  • Burj Khalifa - 19-min walk
  • Dubai International Convention and Exhibition Centre - 3 mi / 4.8 km

Getting around

  • Dubai (DXB-Dubai Intl.) 22-min drive
  • Sharjah (SHJ-Sharjah Intl.) 39-min drive
  • Dubai (DWC-Al Maktoum Intl.) 46-min drive
  • Burj Khalifa - Dubai Mall Station 24-min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
Profile: Downtown Dubai

Profile: Downtown Dubai

Downtown Dubai is recognised for its skyscrapers and aquarium, and visitors here can see top sights like Dubai Fountain and Burj Khalifa. This scenic neighbourhood in Dubai is well known for its cafes.

You can browse for treasures at Dubai Mall and Souk al Bahar. During your visit, enjoy fun activities like excursions, along with interesting places such as Dubai Water Canal.

map
See on map
Sheikh Mohammed Bin Rashed, Dubai, Dubai, United Arab Emirates

At a glance

Hotel size

  • This hotel has 242 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. IMPORTANT NOTE: On the 31st December, in order to avoid traffic and road closure around the downtown area the check-in time is prior to 2:00 PM.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free on-site self-parking
  • Free on-site valet parking
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 6 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Children's pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Pool cabanas (surcharge)
  • Steam room
  • Pool sunloungers
  • Sauna
  • Pool umbrellas

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 18299
  • Conference space size (meters) - 1700

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Year Built – 2007
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Library

Accessibility

  • In-room accessibility

Languages Spoken

  • Arabic
  • Bulgarian
  • English
  • Filipino
  • French
  • Hindi
  • Russian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or checkout:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 160 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AED 400 per vehicle (one-way. Maximum occupancy 3)
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge

Children & extra bedsPay at property

  • Rollaway beds are available for AED 350.0 per night

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted.

Also known as

  • Palace Downtown Dubai Hotel
  • Palace Downtown Dubai
  • Palace Downtown Hotel Dubai
  • Palace Downtown Hotel
  • Hotel Palace Downtown Dubai
  • Dubai Palace Downtown Hotel
  • Hotel Palace Downtown
  • Palace Downtown Dubai
  • The Palace Downtown Dubai
  • Palace Hotel
  • Palace
  • Palace Downtown Dubai
  • Palace Downtown Hotel
  • Palace Downtown Dubai
  • Palace Downtown Hotel Dubai
  • The Palace The Old Town Hotel Dubai
  • Palace The Old Town Dubai
  • The Palace Old Town
  • The Palace Old Town Hotel Dubai
  • Palace Downtown Hotel
  • The Palace Downtown Dubai
  • Palace Downtown Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Palace Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
  • Yes, there are 6 on-site restaurants. Nearby restaurants include Serafina (3-min walk), Claw (4-min walk) and Bice Mare (4-min walk).
  • Yes, an airport shuttle is available. The charge is AED 400 per vehicle one-way.
  • Palace Downtown has a spa and an outdoor pool, as well as a steam room.
9.2.Superb.
  • 10.0.Exceptional

    NICE AND LOVELY STAY

    Mohamad, 1 night family trip, Sep 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    All round excellent, plus easy pedestrian walk for Dubai Mall, Dubai Opera and plenty of bars and restaurants !

    Nathan, 1 night romance trip, Nov 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing hotel, what a service! We stayed in 4 hotels (Five Palm jumeirah, Taj towers presidential suite, One and only the palm and this one) and the service here was simply outstanding! They upgraded us to a better room, the covid cleanness measures were like nowhere else, the kindness and availability of the staff was also amazing. The view - wow! Magnificent.

    Elizabeth, 1 night romance trip, Nov 5, 2020

    Verified Ebookers guest review

  • 8.0.Very good

    well placed for many attractions and restaurants . Staff very accommodating and suite a good size . All in all a good hotel for a short break .

    Julie, 3 night family trip, Feb 7, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Special stay

    Amazing, the hotel was first class the receptionist could not do enough for us the bell boys were brilliant and the taxi captain brilliant. Will name names as they were so good Anna in the spa the pool guys , Osman, receptionist Yama, Miriam Tran, bell boys Ayman, taxi captain Dickinson. Will save up and go again

    Ray, 4 night trip, Sep 25, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Location was excellent and exceeded my expectation.

    1 night business trip, Sep 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Good Meerut nice wonder ur theories eieoejenedn Jason’s

    5 night trip, Aug 7, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The cool design of the hotel under the back drop of the Burj Khalifa never got boring. Staff where amazing from the front desk to the pool. Great food and very relaxing. The view from my suite was amazing over looking the fountains and the Burj Khalifa. Brilliant place I’d definitely go back.

    Doug, 4 night trip, May 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The Palace is an exceptional hotel; this was our second visit during Christmas week and we wouldn’t stay anywhere else. The staff and the facilities are brilliant and I would say that our stay was heavenly. The pool area is relaxing and the staff are friendly and attentive; in fact they even remembered us from the previous year. The rooms are spacious and the beds are super comfy. We had a room with a view of the Burj Khalifa and it was great watching the light show from our room. I used the gym every day and this was quiet. On this visit we had breakfast at the hotel and there was a vast range of breads, fruit, pastries and hot options to choose from. We eat at Thiptara on Christmas Eve and had a table on the terrace with amazing views of the fountains. The food at this restaurant is exceptional. The location of this hotel is excellent especially if you love shopping. I would like to thank all the staff for making us feel so welcome and for helping to make our holiday so special. We will be booking our third Christmas at the Palace very soon; We can’t wait to be back!

    Craig, 6 night trip, Dec 23, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel is well situated for visits to Dubai mall, Bahar souk and the Burj Khalifa fountains. The fountains water feature connected to the music system snd the water spray looks s if it is dancing to the tempo of the music. This function is carried out every 30 mins from 1.00pm onward.

    James, 7 night trip, Nov 27, 2018

    Verified Expedia guest review

See all 386 reviews