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Palace Downtown

Photo gallery for Palace Downtown

Exterior
Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Minibar, in-room safe, blackout curtains, soundproofing
Minibar, in-room safe, blackout curtains, soundproofing
View from room

Overview of Palace Downtown

VIP Access

Palace Downtown

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Dubai Fountain

9.4/10 Exceptional

1,010 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is £488
Price available on 29/1/2023
Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

Room options

About this area

What's nearby

  • In Downtown Dubai
  • Dubai Mall - 5 min walk
  • Burj Khalifa - 11 min walk
  • Dubai Fountain - 6 min drive
  • Dubai Aquarium & Underwater Zoo - 10 min drive
  • Dubai World Trade Centre - 16 min drive
  • Dubai Creek - 19 min drive
  • BurJuman Mall - 24 min drive
  • Dubai Cruise Terminal - 25 min drive
  • City Centre Deira - 24 min drive
  • Gold Souk - 32 min drive

Getting around

  • Dubai (DXB-Dubai Intl.) - 24 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 45 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 49 min drive
  • Burj Khalifa - Dubai Mall Station - 25 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • Cafe Habana - 3 min walk
  • Margaux - 3 min walk
  • Baker & Spice - 4 min walk
  • Claw - 4 min walk
  • Mayrig - 4 min walk

About this property

Palace Downtown

Putting you in a great location, within a 15-minute walk of Dubai Mall and Burj Khalifa, Palace Downtown offers an airport shuttle (available 24 hours) for AED 400 per vehicle one-way. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, aromatherapy or hydrotherapy. Other features of this luxurious hotel include an outdoor pool, a poolside bar and a health club. Fellow travellers love the breakfast and location.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 242 rooms

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Check-in is 2 PM on December 31 to avoid temporary road closures.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*
  • Shopping centre shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Lifeguard on site

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (18299 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • In-room accessibility (selected rooms)

Languages

  • Arabic
  • Bulgarian
  • English
  • Filipino
  • French
  • Hindi
  • Russian

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Free newspapers
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Fees & policies

Refundable deposits

  • Deposit: AED 500 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 160 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AED 400 per vehicle (one-way. Maximum occupancy 3)
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge

Children & extra beds

  • Rollaway beds are available for AED 350.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown offer free cancellation for a full refund?
Yes, Palace Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Palace Downtown?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Palace Downtown on 29 Jan 2023 start from £488, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Palace Downtown?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palace Downtown?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Palace Downtown?
Sorry, pets aren't allowed.
Is parking offered on site at Palace Downtown?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Palace Downtown?
Yes, an airport shuttle is available. The charge is AED 400 per vehicle one-way.
What are the check-in and check-out times at Palace Downtown?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Palace Downtown and nearby?
Palace Downtown has a spa and an outdoor pool, as well as a steam room.
Are there restaurants at or near Palace Downtown?
Yes, there's an on-site restaurant. Nearby restaurants include Baker & Spice (4-min walk), Claw (4-min walk) and Mayrig (4-min walk).
Does Palace Downtown have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Palace Downtown like?
Palace Downtown is located on the boardwalk in Downtown Dubai, a short 5-minute walk from Dubai Mall and 11 minutes' walk from Burj Khalifa. Travellers give top marks for the hotel's prime location.

Reviews

9.4

Exceptional

9.5/10

Cleanliness

9.4/10

Staff & service

9.3/10

Amenities

9.3/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

4/10 Fair

James, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous
lynda, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jasvier, 4-night trip
Verified Expedia guest review

8/10 Very good

There were a few improvements that could be made, for instance the room cleaning service but overall
Madeleine, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bader, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Stella, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Shahad, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

That it was close to the mall
Satvinder Singh, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Anis, 2-night trip
Verified Expedia guest review