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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Grand Oasis Palm All Inclusive

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500, Mexico

All-inclusive beachfront property with spa, near Langosta Beach
  • Free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Beach
Beautiful beach
Service
Fantastic service
Value
Fairly good value for money
WiFi
Complaints about WiFi

Grand Oasis Palm All Inclusive

from £163
  • Sunset Room, Up to 2 kids eat and stay free
  • Family Suite (Up to 2 kids eat and stay free)
  • Standard Non Refundable Room, Up to 2 kids eat and stay free
  • Junior Suite
  • Ocean View Room, Up to 2 kids eat and stay free
  • Standard Room, Up to 2 kids eat and stay free

What’s around Grand Oasis Palm All Inclusive

Landmarks

  • In Zona Hotelera
  • Tortuga Beach - 28-minute walk
  • Langosta Beach - 12-minute walk
  • Turtle Beach - 24-minute walk
  • Jardín del Arte - 3-minute walk
  • Escenica Tower - 18-minute walk
  • Museum of Popular Mexican Art - 19-minute walk
  • Las Perlas Beach - 21-minute walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 31-min drive

At a glance

Key facts

Size

  • 221 rooms
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
For more details, please contact the property using the information on the booking confirmation. During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 25

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cots (infant beds)

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 10 restaurants
  • 7 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Personal motorised watercraft on site
  • Playground on site
  • Racquetball/squash on site
  • Volleyball on site
  • Golfing nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkelling nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1980
  • Lift
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking

Land activities
  • Football

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing

Not included
  • Motorised water sports
  • Premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled spirits
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Off-site tours
  • Gratuities

Spa

Kin Ha Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body treatments and manicures and pedicures.

The spa is open daily.

Dining

The White Box – On-site restaurant.

Maki Tako – On-site restaurant. Open daily.

Bites Food Hall – On-site restaurant. Open daily.

Sisal Buffet – On-site restaurant. Open daily.

Los Agaves – On-site restaurant. Open daily.

Grand Oasis Palm All Inclusive’s small print

Also known as

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Policies

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.23 per accommodation, per night

Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February and 30 April

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Safes in guestrooms can be used for USD 20 per day

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 10 per night (rates may vary)

WiFi is available in public areas for USD 10 per 24-hour period (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Oasis Palm All Inclusive

  • Is there a pool at Grand Oasis Palm All Inclusive?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Grand Oasis Palm All Inclusive?
    Sorry, pets aren't allowed.
  • Is parking offered at Grand Oasis Palm All Inclusive?
    Yes, there's free self parking.
  • What are the check-in and check-out times at Grand Oasis Palm All Inclusive?
    You can check in from 3 PM to midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Grand Oasis Palm All Inclusive?
    Yes, there are 10 on-site restaurants.

Recent reviews

Good 7.0 From 633 reviews

Poor 2.0
Not recommended
Cold pool with leaves, sea full of grass and a huge birds/seagull problems. Stay at / ask to be transferred to the Grand Oasis Cancún instead.
us14 night family trip
Poor 2.0
Regrettable experience
I have been to this hotel before, I was revisiting because of my previous pleasant experience. To my dismay, a huge portion of the hotel is currently under construction and one of the main pools is not in use, much of the facility that is pictured on the website cannot be accessed by guest because it is under construction. I woke up to sound of jackhammer, construction equipment and lots of noise. My family and i was very disappointed with our stay, the food was horrible and had little variety. I certainly do not recommend this place to anyone, I deserve a refund.
Jeffrey, us1 night family trip
Poor 2.0
A total bait and switch.
You lied to us Hotels.com. They did NOT place us in the Grand Oasis Palm which is what we paid for. I made 3 phone calls to YOU and was transferred multiple times. I was on the phone for 3+ hours. I wanted our room upgraded to what we expected or a refund for the difference of Grand to just Oasis Palm which is what we received. The Grand was SOLD in September and we did not learn this information until we arrived. Then...You offer to place us in another hotel? We are in another country, with seven people, and three children.... And you want to send us to another hotel at 5 PM at night after I have been on the phone with you guys for over three hours. Unacceptable. Completely and utterly unacceptable.
Darlene, us4 night family trip
Poor 2.0
I won’t go to Oasis Hotel Chain anymore
The pictures and announcements I saw on-line was not even close to reality.
Ernesto, us3 night family trip

Grand Oasis Palm All Inclusive

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