Appart'hôtel Victoria Garden Bordeaux

Major hassle getting the code for entry. We attired late and were unable to get hold of anyone to give us the entry code. Had to ring hotels.com to ask them to intervene. This was a major inconvenience. At the hotel, no milk supplied for tea/coffee. There is a fridge in self-catering studio so think it would be so easy to leave milk! Also, no curtains or blind on two of the windows. The price was good, however and I did appreciate the comfortable bed.

Very disappointed with Stay - Internet did not work for duration of stay, when we complained the second time receptionist admitted it had been broken for several weeks - why not tell guests in advance? They suggested we use the in-room mobile device instead - this refused to charge and did not turn on. Worst was the fridge, light turned on and it appeared to work, but did not. We didn't realise until after the second night, by which time our toddler got sick as his food was not kept cold in 30-degree heat. All forgive-able except for the attitude of staff, who kept shrugging their shoulders and saying "sorry" but not caring. New room finally offered at 12pm on final day, but not worth changing with an early morning departure and with a toddler on a 35 degree day. Manager was uncontactable Sunday or Monday all day. Pity as room/hotel was OK - but this is a basic hotel we booked for the ability to keep baby food in the fridge and use wifi - neither of which was available. To be told later that the "Fridge has been tested and does work" by a sarcastic receptionist was not helpful. Avoid - much better/cheaper places in lovely Bordeaux!

Only a short walk to Victoria where trams and buses and the old town alleyways offer everything for a great visit. The apartment/hotel itself is ideal . No complaints. Bordeaux excels.

We stayed in the building by the road but had no issues with noise. The room was nice with a large king size bed. Good little kitchen and bathroom (there was a shower above the bath but nothing to hold it if standing in the bath). The hotel has plenty of parking spaces and it is within 15 mins walk to a major square with loads of bar and restaurant and right at the end of the very famous Saint Catherine shopping road.

Nice place if you are on business! Have nice squares in 10-15mins walk