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Hotel Hospes Puerta de Alcalá

Luxury Madrid hotel with full-service spa, connected to the convention centre

  • Free WiFi
From
£210

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  • Pool
  • Pool
  • Pool
  • Deluxe Double Room, city view - Bathroom
  • Pool
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1 / 75Pool
Plaza de la Independencia 3, Madrid, 28001, Madrid, Spain
9.0.Superb.
  • Really enjoyed Madrid. This is a great city with lots of lovely architecture, good food,…

    Feb 9, 2020

  • Great hotel next to a large park and very central. The location was very important and…

    Nov 25, 2019

See all 166 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Convenient
Safe
Shopping
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 42 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre

What’s around

  • In Salamanca
  • Puerta de Alcala - 1-minute walk
  • Calle de Alcala - 1-minute walk
  • El Retiro Park - 2-minute walk
  • Paseo del Prado - 4-minute walk
  • National Archaeological Museum of Spain - 5-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Dreamer´s Double Room
  • Deluxe Double Room
  • Junior Suite
  • Deluxe Double Room, city view
  • Double Room (with extra bed)

Location

Plaza de la Independencia 3, Madrid, 28001, Madrid, Spain
  • In Salamanca
  • Puerta de Alcala - 1-minute walk
  • Calle de Alcala - 1-minute walk

What’s around

Landmarks

  • In Salamanca
  • Puerta de Alcala - 1-minute walk
  • Calle de Alcala - 1-minute walk
  • El Retiro Park - 2-minute walk
  • Paseo del Prado - 4-minute walk
  • National Archaeological Museum of Spain - 5-minute walk
  • Plaza de Cibeles - 6-minute walk
  • Museo Naval - 6-minute walk
  • Paseo de la Castellana - 7-minute walk
  • Casa Arabe - 8-minute walk
  • Golden Mile - 8-minute walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 17-min drive
  • Madrid Recoletos Station 6-min walk
  • Atocha Cercanías Station 20-min walk
  • Madrid Atocha Station 22-min walk
  • Retiro Station 3-min walk
  • Banco de Espana Station 7-min walk
  • Serrano Station 9-min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*
  • 1 per room (up to 33 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • On-site valet parking (EUR 39 per day)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Steam room

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1830
  • Conference space size (meters) - 170

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 1
  • Year Built – 1883
  • Lift
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • French
  • Italian
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • Plasma TV
  • Satellite TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include sports massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily.

Dining

Independencia – This restaurant specialises in Spanish cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 28 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 90 per vehicle (roundtrip)
  • Local area shuttle service is offered for an extra charge

Children & extra bedsPay at property

  • Rollaway beds are available for EUR 60.0 per night
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of EUR 30 per accommodation, per stay

ParkingPay at property

  • Valet parking costs EUR 39 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash.

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

  • Hospes Puerta Alcalá Hotel Madrid
  • Hotel Hospes Puerta de Alcalá Madrid
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*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Hospes Puerta de Alcalá does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs EUR 39 per day.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 15 kg per pet. There's a charge of EUR 30 per accommodation, per stay. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, Independencia offers al fresco dining and Spanish cuisine. Nearby restaurants include Los Jerónimos (3-min walk), Mestizo (3-min walk) and James Joyce Irish Pub (3-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 90 per vehicle roundtrip.
  • No, this hotel doesn't have a casino, but Casino Gran Via (14-min walk) and Casino de Madrid (14-min walk) are both nearby.
  • Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Indulge in a treatment at the spa and make the most of other amenities such as a steam room.
9.0.Superb.
  • 10.0.Exceptional

    Beyond comparison

    A marvellous hotel in a great location with staff who excel at what they do. We were made to feel special from the moment we arrived.

    Michael, 3 night romance trip, Aug 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very friendly staff and they done their best to the customer

    Ali, 2 night romance trip, Feb 9, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Beautiful hotel

    Great location, nice staff

    Cristina, 1 night business trip, Dec 12, 2018

    Verified Hotels.com guest review

  • 4.0.Fair

    Room design was terrible

    Location, staff and cleanliness were all fine. However, the room I stayed in was very poor. It was on the fourth floor and was on two levels. There was no closet space to hang shirts, the location of the room meant the internet didn’t work, the shower could only be turned on once in the shower (so doused with freezing cold water) and the safe was locked on arrival. The hotel should not rent the room out as it is completely unworthy of being 5 stars. On check out I did tell a member of staff. He listened, but didn’t seem overly interested in my feedback. I will not be staying there again.

    1 night trip, Oct 15, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Location, Location, amazing team

    Firstly the hotel location is amazing. Then as you step inside you are greeted by the most friendly, helpful and professional team. The rooms are all beautiful, I did want to upgrade to a room with a better view and my request was dealt with so well and my bags moved from one room to the next. The facilities are great with spa and pool along with excellent dining options.

    Kyle, 1 night trip, Jul 9, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Nice hotel in a beautiful location

    It is rated as a 5 stars hotel. Well, 5 stars hotels are different. This is a good 4 stars but definitely overpriced for what you get. Clean ok, but must be improved. People very friendly. Excellent location but has no parking and no place to stop the car for a short time.

    fabio, 3 night business trip, Jul 13, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay

    The hotel is in the city center. It is within walking distance to many restaurants. It is also close to a beautiful park that has great walking trails.

    Bethany, 1 night family trip, Mar 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Second time at Hospes. Great staff and good location.

    MARIADELOURDES, 3 night family trip, Jan 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very nice hotel! Highly recommended!

    Eitan, 4 night business trip, Nov 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic Hotel in Madrid

    I'm super picky about hotels and was pleasantly surprised with this hotel. I'm happy to know that they even have other hotels in Spain. This was a great hotel from location, cleanliness, staff & service. We absolutely loved our room and stay there. The gentlemen at the front desk were welcoming, informative and professional. I would definitely stay there again and would highly recommend it.

    3 night trip, Nov 2, 2019

    Verified Hotels.com guest review

See all 166 reviews