Royal Palm Hotel

Photo gallery for Royal Palm Hotel

Primary image
Executive Suite, 1 Bedroom | Living room | LED TV
Executive Apartment, 2 Bedrooms, Courtyard Area | Living area | LED TV
Executive Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace
Living area | LED TV

Overview of Royal Palm Hotel

Royal Palm Hotel

4.0 star property
4-star Umhlanga hotel with full-service spa, connected to a shopping centre

8.2/10 Very good

225 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Lounge area
Map
8 Palm Boulevard, New Town Centre, Umhlanga, KwaZulu-Natal, 4320
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Room service
  • Massage/treatment rooms
  • In-room childcare
For families
  • Babysitting (surcharge)
  • Microwave
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • Heart of Umhlanga
  • UShaka Marine World - 24 min drive

Getting around

  • Durban (DUR-King Shaka Intl.) - 15 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Royal Palm Hotel

4-star family-friendly hotel connected to a shopping centre
Consider a stay at Royal Palm Hotel and take advantage of a round-trip airport shuttle, a terrace and a shopping centre on site. Treat yourself to a body treatment, a massage or aromatherapy at Spa Royale, the on-site spa. Be sure to enjoy a meal at DISH Restaurant, the on-site restaurant. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), self-parking (surcharge) and an area shuttle
  • A porter/bellboy, ATM/banking services and a front desk safe
  • Massage treatment rooms, a lift and free newspapers
  • Guest reviews give top marks for the location
Room features
All 94 rooms offer comforts, such as laptop-compatible safes and Laptop workspace, in addition to perks, such as air conditioning and separate sitting areas. Guests reviews give good marks for the size rooms at the property.
Extra amenities include:
  • Bathrooms with separate baths/showers and free toiletries
  • LED TVs with satellite channels
  • Separate sitting areas, microwaves and childcare services

Languages

Afrikaans, English, Xhosa, Zulu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 94 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM until 9:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site self-parking (ZAR 65 per day)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Childcare in room (surcharge)

What to do

  • Beach nearby
  • Whale watching nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (3315 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • Shopping centre on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • Afrikaans
  • English
  • Xhosa
  • Zulu

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Spa Royale has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Dining

DISH Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between ZAR 190 and ZAR 190 for adults, and ZAR 100 and ZAR 190 for children (approximately)
  • Airport shuttle service is offered for an extra charge of ZAR 350 per person (one-way)
  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 6 and 12 costs ZAR 175 (one-way)

Parking

  • Covered self-parking costs ZAR 65 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Three Cities Royal Palm
aha Royal Palm Hotel Umhlanga
Three Cities Royal Palm Hotel Umhlanga
Three Cities Royal Palm Umhlanga
aha Royal Palm Umhlanga
aha Royal Palm
Three Cities Royal Palm Hotel
Royal Palm Hotel Umhlanga
Royal Palm Umhlanga
aha Royal Palm Hotel
Royal Palm Hotel Hotel
Royal Palm Hotel Umhlanga
Royal Palm Hotel Hotel Umhlanga

Frequently asked questions

Does Royal Palm Hotel offer free cancellation for a full refund?
Yes, Royal Palm Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Royal Palm Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Royal Palm Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Royal Palm Hotel?
Yes. Self-parking costs ZAR 65 per day.
Is an airport shuttle service offered by Royal Palm Hotel?
Yes, an airport shuttle is available. The charge is ZAR 350 per person one-way.
What are the check-in and check-out times at Royal Palm Hotel?
You can check in from 2 PM - 9:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Royal Palm Hotel?
No, this hotel doesn't have a casino, but Sibaya Casino (9-min drive) and Suncoast Casino and Entertainment World (11-min drive) are both nearby.
What is there to do at Royal Palm Hotel and nearby?
Royal Palm Hotel has a spa and a steam room.
Are there restaurants at or near Royal Palm Hotel?
Yes, there's an on-site restaurant, DISH Restaurant. Nearby restaurants include Tashas (3-min walk), Mozambik (3-min walk) and John Dory's (4-min walk).
What's the area around Royal Palm Hotel like?
Royal Palm Hotel is in the heart of Umhlanga, a short 4-minute walk from Gateway Theatre of Shopping and 8 minutes' walk from KwaZulu-Natal Sharks Board. Travellers give top marks for the hotel's prime location.

Overall score and ratings

8.2

Very good

8.3/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.7/10

Eco-friendliness

6/10 Good

Jezane, 1-night trip
Verified Hotels.com guest review

6/10 Good

Welex, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Nazmeera, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Woman Scream and Church Music
An extremely disappointing stay. Where do I start? The woman screaming for her dear life at 2am. The charge of R50 for 2 Wine glasses and a mention of how lucky we received Ice without being charged! (To be fair we were not charged at checkout). The Sunday morning wake up call from Banging music and vibrations on the windows and doors which sounded like a Church congregation but which I am unsure of. The taps that spray water everywhere on the counter in the bathroom. The clogged shower and finally the rock hard mattress which left me with a sore back. I have been to the Royal Palm on several occasions before Covid and can honestly state that this is NO LONGER a 4 star establishment. Better to stay at home.
Ashish, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was excellent and staff amazing
MR, 2-night business trip
Verified Hotels.com guest review

6/10 Good

A royal treat
The rooms are comfortable and spacious.The only problem is the aircons do not work properly and in dbn you have to have a working aircon.That was the only discomfort.
Naeem, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Thamsanqa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

RAVINDREN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

M SIDDIQQI A A, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Hotel decor is somewhat dated. Had issues with my room lock on arrival which took some hours to resolve.
John, 3-night trip
Verified Hotels.com guest review