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The Downtown Hotel

Photo gallery for The Downtown Hotel

Front of property
Royal Suite | In-room safe, individually furnished, desk, soundproofing
Royal Suite | In-room safe, individually furnished, desk, soundproofing
Deluxe Room, City View | In-room safe, individually furnished, desk, soundproofing
Mountain view

Overview of The Downtown Hotel

The Downtown Hotel

2.5 star property
Hotel in Soufrière, connected to a shopping centre
6.4 out of 10 Good
6.4/10 Good

152 verified Hotels.com guest reviews

Property highlights

  • Airport transfer
  • Free parking
  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk
Map
Bridge And Frederick Street, Soufriere, 00000
Main amenities
  • Daily housekeeping
  • Near the beach
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
For families
  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

What's nearby

  • Anse Chastanet Beach - 21 min drive
  • Gros Piton - 13 min drive
  • Sandy Beach - 52 min drive
  • Marigot Bay - 31 min drive

Getting around

  • Vieux Fort (UVF-Hewanorra Intl.) - 55 min drive
  • Castries (SLU-George F. L. Charles) - 83 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Waterfront De Belle View Restaurant and Bar - 1 min walk
  • Fedo's - 14 min walk
  • Anse le Raye Fish Fry Friday - 22 min drive
  • pier 28 - 3 min walk
  • Whisper Bar - 3 min walk
Map

About this property

The Downtown Hotel

The Downtown Hotel offers an airport shuttle (available 24 hours) for USD 40 per person return. Guests will have free perks such as WiFi and self-parking. The overall property condition and shopping get good marks from fellow travellers.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 18 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony/patio
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 0.00 per person, per night for adults; USD 1.50 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 40 per person (return)

Renovations and closures

This property is closed from 15 June 2023 to 30 June 2023 (dates subject to change).

Children & extra beds

  • Airport shuttle service for children costs USD 40 (return)
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and staff at the property wear personal protective equipment.

Contactless check-in and contactless check-out are available.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.

Also known as

Downtown Hotel Soufriere
Downtown Soufriere
Downtown Hotel Soufrière
The Downtown Hotel St. Lucia/Soufriere
The Downtown Hotel Hotel
The Downtown Hotel Soufriere
The Downtown Hotel Hotel Soufriere

Frequently asked questions

Is The Downtown Hotel currently open?
This property is closed from 15 June 2023 to 30 June 2023 (dates subject to change).
What are the cleanliness and hygiene measures currently in place at The Downtown Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Downtown Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Downtown Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by The Downtown Hotel?
Yes, an airport shuttle is available. The charge is USD 40 per person return.
What are the check-in and check-out times at The Downtown Hotel?
You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Does The Downtown Hotel have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around The Downtown Hotel like?
The Downtown Hotel is a short 1-minute walk from Windward Islands and 16 minutes' walk from Aqua Dulce Trail. Travellers say that the area is quiet and good for shopping.

Reviews

6.4

Good

6.9/10

Cleanliness

7.4/10

Staff & service

4.9/10

Amenities

6.1/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Poor

Terrible stay
The bed so dirty and noisy looks like was picked from a dumster or something
TV didn't work
Very old furniture
The phone not working...just to show there is a phone. I hope the kettle worked, I never tried.
Nicoleta, 1-night trip
Verified Hotels.com guest review

6/10 Good

Water view phenomenal. Brief hours at front desk. Street parking only. Bring toiletries.
William, 4-night trip
Verified Expedia guest review

2/10 Poor

This hotel was awful. The reviews online are likely from people who live in the area. The hotel does not have parking and the village has almost no parking available. Once we found parking, we got mugged walking 1 block from the car to the hotel. The bathroom has no light, was dingy/unclean and even the hotel room had a broken AC and coffee spills on the floor that were not cleaned up. Do not stay at this place. Waste of money.
Sarah, 3-night family trip
Verified Expedia guest review

8/10 Very good

Nigel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly helpful staff. Large, clean but slightly tired rooms. Convenient location for all attractions in the south of the island.
Martin, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The Downtown Hotel is at a convenient location. The beach is a five minute walk. Restaurants and shops are within walking distance. Bring your own shampoo and hair conditioner. Also, the hotel rooms only have Type G outlets.
Fey, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Sanam, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay
The stay was lovely. The staff is wonderful and caring about their guests and they seem very happy to be apart of this coorporation. My stay felt like a home away from home. The hotel is attached to a shopping center which makes it very convenient to buy all your shopping needs. The hotel also have a lot of parking so it made it convenient for my guest to park. The room is spacious the balcony is beautiful and I stayed at the Mountain View and sea view which was equally as gorgeous. The room service for cleaning was great, they also provided cleaning service which I appreciate a lot since I stayed here for some time. There is a beautiful pharmacy, a couple of clothing shops, duty free like shop which is also nice for guests to use. The air conditioning system worked perfectly. The hotel rooms also provide a refrigerator and microwave which I used quite frequently so was happy about that. The beds are nice and comfortable. The closet is spacious and also the drawers in the room are beautiful. There is a heating pot I loved to use as well. I feel overall very pleased with this trip and I would like to recommend it for anyone that is looking for a fun relaxing holiday by themselves or their loved ones. I want to thank hotels.com for the recommendation and making the hotel visible so I could enjoy it. I really also loved the grocery stores and shopping around the hotel, the local people here in Soufriere are so kind and they make you feel very welcomed. Thank you very much.
Sanam, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thank you
Loved the staff the room and location. Felt very comfortable coming back and forth. Lovely location ocean view and view of the mountain is phenomenal. I will recommend this place to friends and family. I wanted to thank hotels.com for the recommendation. The shower pressure was very good the air conditioning worked perfect. The fridge and microwave really was convenient for the days and nights I wanted to stay in and relax and have a hearty meal. The balcony is one of the most beautiful features. The maid was very friendly and kind, she did a great job cleaning and you can tell she is happy to be apart of the staff. The front desk really helped with recommending restaurants. I love the fact that you walk out of your hotel room and everything is right in front of you, supermarket,clothing stores, souvenir shops are lovely. The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is opened till late. The mall has everything you need a pharmacy included. This hotel reminds me of a home away from home and there is nothing I can say that needs to be changed or altered. You also get a good feeling and energy once you first walk into the hotel. You feel that everybody really cares for each other and I really am so lucky to have had this experience and will come back with my own family one day. I feel a feeling of motivation as well because everyone is relaxed while they are at work with smiles on their faces which gave me a very good feeling inside.
Sanam, 1-night trip
Verified Hotels.com guest review

6/10 Good

5-night trip
Verified Orbitz guest review