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Crowne Plaza Wuxi City Center, an IHG Hotel

Photo gallery for Crowne Plaza Wuxi City Center, an IHG Hotel

Exterior
Indoor pool
Suite (Kitchen) | Down duvets, minibar, in-room safe, desk
Suite, 1 Bedroom, Business Lounge Access, View (Water View) | Down duvets, minibar, in-room safe, desk
Down duvets, minibar, in-room safe, desk

Overview of Crowne Plaza Wuxi City Center, an IHG Hotel

Crowne Plaza Wuxi City Center, an IHG Hotel

5.0 star property
Luxury hotel in Liangxi District with 5 restaurants and 2 bars/lounges

8.2/10 Very good

68 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
18 Yonghe Road Nanchang District, Wuxi, Jiangsu, 214023

Room options

About this area

What's nearby

  • In Liangxi District

Getting around

  • Wuxi (WUX-Shuofang) - 21 min drive
  • Pudong International Airport (PVG) - 111 min drive
  • Suzhou New District Railway Tram Stop - 30 min drive

Restaurants

  • Goldener Steiner Biergarten - 6 min walk
  • 85C Bakery Cafe - 12 min walk
  • Mating - 14 min walk
  • Costa - 15 min walk
  • Starbucks - 15 min walk

About this property

Crowne Plaza Wuxi City Center, an IHG Hotel

Bring the kids when you stay at Crowne Plaza Wuxi City Center, an IHG Hotel in Wuxi and they can enjoy the free kids' club. You can visit the spa to be pampered with massages, facials or aromatherapy, and Paulaner Brauhaus, one of 5 restaurants, serves dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a health club.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 400 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in time from 2 PM until 12:30 PM
  • Express check-in/out available
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • 5 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Playground

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Conference space (1141 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Paulaner Brauhaus – This restaurant only serves dinner. Guests can enjoy drinks at the bar.
Feng Huang Lobby Lounge – On-site coffee shop.
Fang Yuan Cantonese – This restaurant serves lunch and dinner.
Cafe Berlin – This buffet restaurant serves breakfast and brunch.

Fees & policies

Children & extra beds

  • Rollaway beds are available for CNY 250.0 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Crowne Plaza Wuxi City Center Hotel
Kempinski Wuxi
Kempinski Wuxi Hotel
Wuxi Kempinski
Wuxi Kempinski Hotel

Frequently asked questions

Does Crowne Plaza Wuxi City Center, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Wuxi City Center, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Wuxi City Center, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Wuxi City Center, an IHG Hotel?
Yes, there's an indoor pool.
Are pets allowed at Crowne Plaza Wuxi City Center, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Crowne Plaza Wuxi City Center, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Crowne Plaza Wuxi City Center, an IHG Hotel?
You can check in from 2 PM - 12:30 PM. Check-out time is 11:30 AM. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Crowne Plaza Wuxi City Center, an IHG Hotel and nearby?
Crowne Plaza Wuxi City Center, an IHG Hotel has 2 bars and a spa, as well as an indoor pool and a health club.
Are there restaurants at or near Crowne Plaza Wuxi City Center, an IHG Hotel?
Yes, there are 5 on-site restaurants. Nearby restaurants include Goldener Steiner Biergarten (6-min walk), 85C Bakery Cafe (12-min walk) and Mating (14-min walk).
Does Crowne Plaza Wuxi City Center, an IHG Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Crowne Plaza Wuxi City Center, an IHG Hotel like?
Crowne Plaza Wuxi City Center, an IHG Hotel is in Liangxi District, a short 15-minute walk from Wuxi Museum.

Reviews

8.2

Very good

8.8/10

Cleanliness

8.1/10

Staff & service

9.3/10

Amenities

8.3/10

Property conditions & facilities

Reviews

10/10 Exceptional

Palanisamy, 6-night business trip
Verified Hotels.com guest review

8/10 Very good

Top notch room, wifi worked, nice desk, upscale bathroom with both bath and shower, included rain forest nozzle. Staff is very friendly, usually greeting you with a smile and saying "Good morning," even when just walking by. No gift shop. Nice selection of sandwiches, sodas when going out for the day. Lucas, the concierge, was awesome. He knew I like Diet Coke and made sure I had one before leaving on a tour. The bar/cafe is iffy--for me. Live music, very loud, and hardly anyone in the cafe ... I think the music drives people away. It did me! I didn't want to have a nice drink and meal with that music pounding in my ears!! So I went elsewhere. But overall, top notch place, and great staff, with a working knowledge of English.
3-night trip
Verified Expedia guest review

10/10 Exceptional

GOOD FOR BUSINESS
Good stay, clean, neat and convenient.
Lerusha, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

It was excellent, except no power = nothing worked for more than 2 hours on Monday. Waited more than 30 min. for an elevator.
Hejian, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

6-night trip
Verified Orbitz guest review

6/10 Good

3-night trip
Verified Expedia guest review

8/10 Very good

2-night business trip
Verified Hotels.com guest review

6/10 Good

Mixed experience: not sure if I would stay again.
This is considered a "5 star" hotel in China. For a large international brand, there were issues: 1. Front desk staff was friendly and helpful, with most speaking proficient English. Sven was especially helpful. 2. Restaurant and wait staff were not as proficient with English. 3. Public areas were looking worn-out/dated. Chairs in restaurants were too low for the tables. 4. Food in restaurants was good, but service was slow. 4. Room service was fairly priced, but repeated things like forgetting silverware, condiments, or incomplete orders made the process not enjoyable. 5. One night, my child had a nose bleed. There was blood on the linens. Upon check-out we found we were charged an extra "cleaning fee" for this. While this type of charge may be common (?) in China, I have never had it happen in Europe, the United States or other Asian countries. For a minor incident over a 9 night stay, I thought this was a bit much. I had never had this happen to me in China before.
8-night family trip
Verified Hotels.com guest review

8/10 Very good

Location location location
Check-in is fast and a room with great view is assigned. Staff is very efficient and nice. The hotel’s decoration is golden tone and it reminds me China’s 1980s’ Canton area vulgarly decorating style. The room is a business suite and equipped with desk, basic business tools such as stapler, paper clips, eraser, etc. Internet cable is also ready. WiFi is free. However, they still use 1980s’ electric kettle and instant coffee. There is no brand name for anything. Location is terrible. It is not too far away from major attractions but public transportation is limited. It is not walking distance to anywhere. Also, because of the one-way traffic next to the hotel, it is very difficult for the local Didi drivers to find where the entrance is. This city has a dedicated lane for bike riders. However, because cars double park so frequently and occupy the bike lane, bike riders often have to risk their life being hit by a car.
Colorful, 2-night trip
Verified Expedia guest review

4/10 Fair

False advertising
There are multiple problems with this hotel. Most importantly, the rooms we rented were supposed to be 45 square meters large but the truth is that they were less than half the size - clearly false advertising - beware! Relatively speaking, the rooms are tiny. In addition, the service was well-meaning but poor, the restaurants were mediocre, and extra purchases were expensive (a bottle of water was the equivalent of more than $3, a small latte the equivalent of more than $11 ....). I would recommend other hotels in Wuxi that are better.
thomas, 5-night business trip
Verified Hotels.com guest review