Guests
All properties in Portales, New Mexico, United States of America

Holiday Express & Suites Portales, an IHG Hotel

No-frills Portales hotel with indoor pool

  • Free WiFi and free parking
From
£113

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Standard Room - Guest Room
  • Standard Room - Guest Room
  • Indoor Pool
  • Standard Room, 2 Queen Beds - Bathroom
  • Standard Room - Guest Room
Standard Room - Guest Room. Image 1 of 37.
1 / 37Standard Room - Guest Room
1901 W 2nd St, Portales, 88130, NM, United States of America
8.4.Very good.
  • Had requested a bottom floor room for elderly parents… was not notified that there was no…

    Mar 18, 2022

  • I went for one night room 225 , the next day I had a rash almost every where in my body.…

    Jan 4, 2022

See all 209 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Social distancing measures are in place

Guests rated location

Easy parking
Safe
Quiet
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 65 smoke-free guestrooms
  • Daily housekeeping
  • Indoor pool
  • Fitness centre
  • Business centre
  • 24-hour front desk

For families

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Sofa bed
  • Microwave
  • Fridge
  • Connecting/adjoining rooms available

What’s around

  • Al Whitehead Field - 19-minute walk
  • Oasis State Park - 9.7 mi / 15.5 km
  • Cannon Air Force Base - 19 mi / 30.5 km
  • Hillcrest Park Zoo - 20.8 mi / 33.4 km
  • Norman Petty Studios - 21.5 mi / 34.6 km
  • North Plains Mall - 21.5 mi / 34.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Queen Beds
  • Standard Room, 1 King Bed (Leisure)
  • Suite, 1 King Bed
  • Suite, 2 Queen Beds
  • Standard Room
  • Standard Room, 1 King Bed, Accessible
  • Standard Room, 2 Queen Beds, Accessible
  • Suite, 1 King Bed, Accessible

What’s around

Landmarks

  • Al Whitehead Field - 19-minute walk
  • Oasis State Park - 9.7 mi / 15.5 km
  • Cannon Air Force Base - 19 mi / 30.5 km
  • Hillcrest Park Zoo - 20.8 mi / 33.4 km
  • Norman Petty Studios - 21.5 mi / 34.6 km
  • North Plains Mall - 21.5 mi / 34.6 km
  • Clovis Community College - 21.7 mi / 34.9 km
  • Plains Regional Healthplex - 23.2 mi / 37.3 km

Getting around

  • Clovis, NM (CVN-Clovis Municipal) 35-min drive
map
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1901 W 2nd St, Portales, 88130, NM, United States of America

At a glance

Hotel size

  • This hotel has 65 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-1:00 AM
  • Check-out time is 11 AM
  • Express check-in

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast

Things to do

  • Number of indoor pools - 1
  • Fitness facilities
  • Number of spa tubs - 1

Working away

  • Business centre
  • Number of meeting rooms - 1

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby

Facilities

  • Lift
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages Spoken

  • English
  • German
  • Greek
  • Hindi
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Sofa bed

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for USD 10.0 per night

Hygiene & cleanliness

Social distancing measures are in place.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

  • Holiday Express Portales Hotel
  • Holiday Express Portales
  • Holiday Express Suites Portales
  • Holiday Express Suites Portales an IHG Hotel
  • "Holiday Express Suites Portales an IHG Hotel"
  • Holiday Express & Suites Portales, an IHG Hotel Hotel
  • Holiday Express & Suites Portales, an IHG Hotel Portales
  • Holiday Express & Suites Portales, an IHG Hotel Hotel Portales

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Holiday Express & Suites Portales, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - 1:00 AM. Check-out time is 11 AM. Express check-in is available.
  • Yes. Nearby restaurants include Thai City (6-min walk), Taco Box (14-min walk) and Cattle Baron Steak & Seafood Restaurant (2 mi).
  • Holiday Express & Suites Portales, an IHG Hotel has an indoor pool and a hot tub, as well as a fitness centre.
8.4.Very good.
  • 8.0.Very good

    Perfect room for a business traveler.

    Perfect room for a business traveler. I like the satellite TV. The refrigerator worked. The air-conditioning worked quietly. There were plenty of power outlets! The shower was very slippery and I reported that to the front desk when I checked out.

    Arthur, 1 night business trip, Dec 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Staff was extremely friendly and helpful! Even went to a sister hotel to pick up Coffee creamer just for my wife and I since their truck had not arrived yet.

    Cody, 1 night business trip, Dec 8, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Front desk person wasn’t too friendly

    Ruben, 1 night family trip, Oct 21, 2021

    Verified Expedia guest review

  • 6.0.Good

    There wasn't any breakfast or coffee available due to staffing shortage. Apparently, the overnight shift did not show up for work. With that said, the morning shift was trying their best but breakfast and coffee were not available at approximately 6:45 am before we had to leave the hotel.

    JoAnn, 1 night family trip, Sep 24, 2021

    Verified Expedia guest review

  • 6.0.Good

    No breakfast or coffee

    Room was nice and clean, bed and pillows are comfortable. However, the main reason we chose this hotel, and paid a more than any other in town, was the free breakfast - to save time and money as we would be heading out quickly. The sign showed that the breakfast would be out at 6:30am. We went to the area at 7:30, and nothing was out except for a couple of bananas. Thought, well at least there is coffee before we hit the road - which there was - but it was cold coffee, very bitter, so probably from the previous day. Not worth the extra $

    Marcy, 1 night trip, Sep 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Property was nice, the staff was pleasant.

    BOBBY, 2 night family trip, Sep 6, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    The hotel and grounds were clean and nice. The bed was truly amazing.

    Donald, 3 night trip with friends, Aug 23, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    This hotel has a pest control problem. Our ice chest was filled with ants in the morning when we woke up. Also, found several cockroaches and a spider in our room. The breakfast was included burn eggs, poor coffee, cereal but no milk, biscuits but no gravy and yogurt that was not refrigerated just sitting on the counter.

    1 night family trip, Aug 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff was hospitable, room along with other amenities were clean.

    1 night family trip, Jul 22, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Portales Hotel

    Checkin deal not staffed, bell did not work, staff that shows up doe checkin was not friendly. I asked for a restaurant recommendation, the response was I don’t eat out, here is your key. The ice machine was out of order, the TV control did not work, the room smelled like Bengay. At checkout the desk was not staffed. When the desk staff returned from smoking out front I asked if coffee was available. He brought me a cup of coffee without asking what I wanted. He never said a word to me. There was no information about breakfast. There was almost nothing in the snack, drink and food area at the front desk

    Carroll, 1 night family trip, Jun 24, 2021

    Verified Hotels.com guest review

See all 209 reviews