Guests
All properties in Brentford, England, United Kingdom

Holiday Inn Brentford Lock, an IHG Hotel

Waterfront hotel with restaurant, near University of West London

  • Free WiFi
From
£113

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Premium Room, 1 King Bed, View - Guest Room
  • Premium Room, 1 King Bed, View - Guest Room
  • Premium Room, 1 King Bed, View - Bathroom
  • Premium Room, 1 King Bed, View - Bathroom
  • Premium Room, 1 King Bed, View - Guest Room
Premium Room, 1 King Bed, View - Guest Room. Image 1 of 78.
1 / 78Premium Room, 1 King Bed, View - Guest Room
Commerce Road, Brentford, TW8 8GA, England, United Kingdom
8.6.Fabulous.
  • We arrived at about 14:40 and our rooms were not ready and we had to be at Kew Gardens…

    Jun 25, 2022

  • The room is spacious and includes mini-fridge. Cleaning service is amazing. It is quiet…

    May 29, 2022

See all 768 reviews

Official standards

This property advises that it adheres to We're Good To Go (UK) and Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Quiet
Convenient
Dining options
  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Self parking
  • Business centre

For families

  • Free cots/infant beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Syon
  • University of West London - 39-minute walk
  • Twickenham Stadium - 2.8 mi / 4.5 km
  • Richmond Park - 3.5 mi / 5.6 km
  • Eventim Apollo - 4.6 mi / 7.4 km
  • Cromwell Road - 5.3 mi / 8.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Premium Room, 1 King Bed, View
  • Standard Room, 2 Double Beds
  • Standard Room, 1 Queen Bed

What’s around

Landmarks

  • In Syon
  • University of West London - 39-minute walk
  • Twickenham Stadium - 2.8 mi / 4.5 km
  • Richmond Park - 3.5 mi / 5.6 km
  • Eventim Apollo - 4.6 mi / 7.4 km
  • Cromwell Road - 5.3 mi / 8.5 km
  • Kensington High Street - 5.4 mi / 8.6 km
  • Westfield London Shopping Centre - 5.8 mi / 9.4 km
  • Natural History Museum - 6.3 mi / 10.2 km
  • Kensington Palace - 6.5 mi / 10.5 km
  • Imperial College London - 6.5 mi / 10.5 km

Getting around

  • Heathrow Airport (LHR) 22-min drive
  • London (LCY-London City) 78-min drive
  • Gatwick Airport (LGW) 65-min drive
  • London (LTN-Luton) 44-min drive
  • Brentford Station 11-min walk
  • Syon Lane Station 12-min walk
  • Isleworth Station 24-min walk
  • Boston Manor Underground Station 26-min walk
map
See on map
Commerce Road, Brentford, TW8 8GA, England, United Kingdom

At a glance

Hotel size

  • This hotel has 133 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (13 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (GBP 14 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast on weekdays (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/cafe
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Fitness facilities

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 12743
  • Conference space size (meters) - 1184
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Lift
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Italian
  • Polish
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Bath with shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Open Lobby – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 12.95 per person (approximately)

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs GBP 14 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and Clean Promise (IHG) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

  • Holiday Inn Brentford Lock Hotel
  • Holiday Inn Brentford Lock
  • Holiday Inn Brentford Lock
  • Holiday Brentford Lock, An Ihg
  • Holiday Inn Brentford Lock an IHG Hotel
  • Holiday Inn Brentford Lock, an IHG Hotel Hotel
  • Holiday Inn Brentford Lock, an IHG Hotel Brentford
  • Holiday Inn Brentford Lock, an IHG Hotel Hotel Brentford
  • Holiday Inn Lock
  • Holiday Inn Brentford Lock
  • Holiday Brentford Lock, An Ihg
  • Holiday Inn Brentford Lock an IHG Hotel
  • Holiday Inn Brentford Lock, an IHG Hotel Hotel
  • Holiday Inn Brentford Lock, an IHG Hotel Brentford
  • Holiday Inn Brentford Lock, an IHG Hotel Hotel Brentford

Information about cancellation rights

The right of withdrawal under European consumer law does not apply when you book accommodation. Supplier cancellation policy will apply.

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Holiday Inn Brentford Lock, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs GBP 14 per night.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - anytime. Check-out time is 11 AM. Contactless check-out is available.
  • Yes, there's an on-site restaurant, The Open Lobby. Nearby restaurants include Magpie and Crown (3-min walk), Sami's Spice (4-min walk) and The Weir Bar (4-min walk).
  • Maintain your daily exercise routine at the gym.
8.6.Fabulous.
  • 8.0.Very good

    Not bad.. could be better

    Hot breakfast items not the hottest but cold items i.e. muffins where nice. Complimentary toiletries, as noted in room, are not free of charge!!!! Parking overpriced and blocked in when came to leave.. people parking where not supposed to be in.. this needs to be monitored. Saying that, location is nice and easy access to M4.

    Janine, 2 night trip, May 27, 2022

    Verified Hotels.com guest review

  • 8.0.Very good

    Visit to Apollo

    Stayed to see family and a show at the Apollo. 20 minutes walk away so good place to stay. Only mark against is car park is relatively small so can be difficult to find a spot if arrive mid afternoon. Otherwise everything's very good.

    Brian, 1 night trip, May 20, 2022

    Verified Hotels.com guest review

  • 8.0.Very good

    Mediocre stay. Not impressed.

    Shower was either boiling hot or freezing cold. Breakfast queues were huge due to lack of hot food. Coffee machine took an age to make the drink.

    Roy, 2 night trip, Apr 29, 2022

    Verified Hotels.com guest review

  • 6.0.Good

    Breakfast was not worth the money. Insipid coffee and uninteresting cereals, just none of it was very appealing. I didn't try the hot breakfast so can't commont on that

    1 night family trip, Apr 8, 2022

    Verified Hotels.com guest review

  • 8.0.Very good

    easy access, friendly staff

    Michail, 1 night family trip, Mar 26, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Clean + friendly. Good facilities and great location

    Michael, 1 night family trip, Mar 26, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay

    Perfect location on the water view . Brilliant hotel , very clean and comfortable Will definitely stay here again

    J J, 1 night trip, Mar 5, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good value family stay.

    Good base, several restaurants nearby. Great for Kew Gardens. Rooms fine, had 2 double beds good for family. Staff friendly. Breakfast was good, plenty of choice.

    2 night family trip, Mar 4, 2022

    Verified Hotels.com guest review

  • 6.0.Good

    Disappointed

    Nice hotel but terrible breakfast. Looks like hot food is put out at 6 and is left under a light bulb to stay warm for the rest of the morning.

    1 night family trip, Feb 24, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent

    Hotel was perfect for what we wanted. Staff couldnt be more accommodating throughout. Highly recommend will definitely stay again. Even better on site parking. Didnt mind paying at all.

    C R, 3 night trip with friends, Feb 24, 2022

    Verified Hotels.com guest review

See all 768 reviews