Amazing stay! From the minute you walk into the ground floor entrance to your arrival in the lobby you are immersed into a very modern hip hotel. When you enter the main lobby (on the 4th floor) you are greeted by numerous computers for your self check-in. The check-in was extremely easy, even though I had some difficulty with the self-check in. The woman was there to help in order to get me checked in without any problem. The room is small compared to other hotels, but for my husband and I there was more than enough room. The cleanliness of the room was just perfect! The entire room was controlled by an iPad, from the lights, to the shades, to the tv. You have the ability to personalized all of the lights, including the color of the lights in the shower. The tv & iPad had personalized welcomes, “Welcome citizen (your name)” which was a nice touch. The bed was extremely comfortable and the shower was to die for. The lobby bar is a nice place to get a drink before you head out to explore the city. World famous Morton’s Steakhouse is right across the street from the hotel which is very convenient.
The self check-out process was extremely fast and easy. Help is always there if you need and the staff is beyond friendly. The only negative is that we only stayed one night.
If you are looking for a modern fun hotel to stay, citizenM is where it’s at. When we go back to Chicago, this is the only place we will stay.
