Parrot Key Hotel & Villas

Sorry,my English is not good.

All I have to say is, “wow!” We rolled into town without a reservation and got the last room on the beach- beautifully decorated, 4 pools, one with a bar—top of the line linens, furnishings, toiletries. The hammocks are really enjoyable, and perfect for watching the famous key west sunset- there’s even bike, kayak, and jet ski rentals on the property with great prices.

The service was awful! We stayed three nights and did not have our room cleaned even once!!. We were in our room once at 5:30 pm the when the maid wanted to clean it but we were getting ready for dinner. I did bring it up to management and she said she was sorry and sent a bottle of champagne to our room and thought that was enough. We don't even drink. That was day two. you would think by day three they would not skip the cleaning, but sure enough, no clean sheets are whole stay! They also promised to provide mixers and water nightly in frig but that didn't happen either. another disappointment was the service fee of 20% that was added to all beverages and food. I asked if this was the tip to the server. She said it was shared funds that went to pool boy, maid, bartender ect.... so it didn't go all to her. So we tipped on the gratuity line Well i confirmed that the 20% was the gratuity added to all food and beverages and that is the tip but it wasn't clear. The tip line was if you wanted to tip additional. . So i ended up tipping twice. Not happy about the operations! It was anice property but they lack service completely. It is really more like a 3 star and needs much improvement to become more. The valet parking moved our jeep to the grocery store parking lot due to too may cars. We paid $35 per day for parking on their grounds. I could of parked there myself at no additional fee not to mention they did not even lock our doors and our tops were off on the jeep as well.

The property is still a work in progress, but what's done so far is beautiful.

Beautiful resort and wonderful pools and back patios and staff were all great