Krystal Grand Puerto Vallarta All Inclusive

Property class: 4.5
Beachfront hotel in Puerto Vallarta with spa, beach bar

Choose dates to view prices

At Krystal Grand Puerto Vallarta All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll be within a 15-minute drive of Cruise Ship Terminal. There's plenty of fun with the 4 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, reflexology and manicures and pedicures. Sea Fire, one of 4 restaurants, serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a free kid's club and a beach bar. Fellow travellers love the helpful staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Parking available
  • Free Wi-Fi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 4 outdoor pools and indoor pool
  • Free children's club
  • Free supervised childcare
  • 24-hour fitness centre
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach sunloungers

For families (6)

  • Babysitting services
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Premium TV channels
The current price is £169
includes taxes & fees
13 Oct - 14 Oct

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Resort View Double

A hotel room with two beds, a ceiling fan, a balcony with a table and chairs, and a city view.

Deluxe Resort View Double

7.6 out of 10
Good
(11 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Resort View King

A hotel room with a bed, desk, chair, and a view of buildings through the window.

Deluxe Resort View King

7.6 out of 10
Good
(7 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

A hotel room with a bed, a desk, a chair, a TV, and a view of the city.

Deluxe Partial Ocean View King

8.0 out of 10
Very good
(8 reviews)
  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean view Double

A hotel room with a bed, a desk, a chair, a ceiling fan, and a view of the ocean.

Deluxe Partial Ocean view Double

8.0 out of 10
Very good
(15 reviews)
  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

A hotel room with a bed, desk, chair, TV, and a balcony with a view.

Deluxe Ocean View King

8.6 out of 10
Excellent
(13 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

A hotel room with two beds, a desk, a chair, a ceiling fan, and a view of the ocean.

Deluxe Ocean View Double

9.4 out of 10
Exceptional
(6 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Balcony King

A modern hotel room with a large bed, a desk with a chair, a TV, a painting, and a balcony with a view of palm trees and the ocean.

Jr. Suite Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Balcony Double

A hotel room with two beds, a desk, a chair, a ceiling fan, and a view of palm trees and the ocean.

Jr. Suite Balcony Double

8.8 out of 10
Excellent
(5 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi Double

A modern bathroom with a freestanding bathtub, a large mirror, and a vanity with a sink.

Jr. Suite Jacuzzi Double

  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi King

A modern bathroom with a freestanding bathtub, a large mirror, and a vanity with a sink.

Jr. Suite Jacuzzi King

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda King

A bedroom with a bed, bedside tables, a lamp, a chair, and a mirror.

Jr. Suite Hacienda King

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda Double

A hotel room with two beds, a ceiling fan, a TV, a dining area with a table and chairs, and a view of the outdoors.

Jr. Suite Hacienda Double

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

Room

  • Sleeps 4

Room

  • Sleeps 4

Room

  • Sleeps 4

Similar properties

A swimming pool with lounge chairs and umbrellas, surrounded by palm trees and hotel buildings.
The Hacienda at Krystal Grand Puerto Vallarta
Hotel Zone
  • Pool
  • Spa
  • Parking available
  • Internet access
7.8 out of 10, Good, 1,003 reviews
The price is £216
includes taxes & fees
5 Nov - 6 Nov
The Hacienda at Krystal Grand Puerto Vallarta
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About the area

Map
136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333

What's nearby

  • Go Karts - 8 min drive - 4.2 km
  • Paradise Adventure Park / Canopy Indio - 8 min drive - 5.8 km
  • Cathedral of Our Lady of Guadalupe - 16 min drive - 4.2 km
  • Malecon - 20 min drive - 16.4 km
  • Playa de los Muertos - 24 min drive - 18.7 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪El Zarape - ‬5 min drive
  • ‪Birreria Tutu - ‬5 min drive
  • ‪La Pizza House - ‬5 min drive
  • ‪La Tienda Grande - ‬5 min drive
  • ‪Fika cafétéria - ‬18 min walk

About this property

Krystal Grand Puerto Vallarta All Inclusive

  • At Krystal Grand Puerto Vallarta All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll be within a 15-minute drive of Cruise Ship Terminal. There's plenty of fun with the 4 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, reflexology and manicures and pedicures. Sea Fire, one of 4 restaurants, serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a free kid's club and a beach bar. Fellow travellers love the helpful staff.

All-inclusive details

  • This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

At a glance

Hotel size

    • 451 rooms

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)
    • Babysitting
    • Free supervised childcare
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

    • Covered on-site valet parking (MXN 55 per night; includes in/out privileges)

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Beach bar
  • Coffee shop
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Children's games
  • Toys
  • Beach toys
  • Art supplies
  • Children's books

What to do

  • On the beach
  • Free beach club
  • Beach volleyball
  • Shopping

Working away

  • Business centre
  • 7 meeting rooms
  • Computer station
  • Co-working spaces
  • Conference centre (11141 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Garden
  • Communal living room
  • 24-hour fitness centre
  • 4 outdoor pools
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 100
  • Wheelchairs available on site
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Slippers
  • Children's slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Sea Fire – This beachfront buffet restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Le Délice – Overlooking the garden, this restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Il Formaggio – This beach restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Fogo – Overlooking the garden, this restaurant specialises in Brazilian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
O' West – This poolside bar specialises in local and international cuisine and only serves lunch. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Covered valet parking costs MXN 55 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Krystal Altitud Vallarta AIl Inclusive
Krystal Altitude Vallarta AIl Inclusive
Krystal Grand Altitude Pto. Vallarta AI
Krystal Grand Puerto Vallarta All Inclusive Hotel
Krystal Grand Altitude Puerto Vallarta AIl Inclusive
Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Frequently asked questions

Does Krystal Grand Puerto Vallarta All Inclusive offer free cancellation for a full refund?

Yes, Krystal Grand Puerto Vallarta All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Grand Puerto Vallarta All Inclusive?

Yes, there are 4 outdoor pools, an indoor pool and a children's pool. Guests have pool access from 7:00 AM to 9:00 PM.

Are pets allowed at Krystal Grand Puerto Vallarta All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Krystal Grand Puerto Vallarta All Inclusive?

Yes. Valet parking costs MXN 55 per night.

What are the check-in and check-out times at Krystal Grand Puerto Vallarta All Inclusive?

You can check in starting at 4:00 PM. Check-out time is 11:00 AM.

Is there an on-site casino at Krystal Grand Puerto Vallarta All Inclusive?

No, this hotel doesn't have a casino, but Winclub Casino Platinum (10-min drive) and Casino Life The Marine Core Vallarta (10-min drive) are both nearby.

What is there to do at Krystal Grand Puerto Vallarta All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes casino gaming. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Krystal Grand Puerto Vallarta All Inclusive also has 2 bars, an indoor pool and a 24-hour fitness centre, as well as an arcade and a garden.

Are there restaurants at or near Krystal Grand Puerto Vallarta All Inclusive?

Yes, there are 4 on-site restaurants, featuring al fresco dining, local and international cuisine and garden views.

Does Krystal Grand Puerto Vallarta All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

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Reviews

Krystal Grand Puerto Vallarta All Inclusive Reviews

7.8

Good

8.0

Cleanliness

7.8

Amenities

8.4

Staff & service

7.4

Property conditions & facilities

Popular mentions

Food
Service staff
Room
Buffets
Restaurant
Drinks
Booking
Entertainment
Family friendly
Water

Reviews

Verified review

8/10 Very good

The hotel was good. The rooms were clean, the staff was friendly, and the location was convenient. I had a comfortable stay and would recommend it to others.
Verified review

8/10 Very good

Staff were very attentive and helpfull
Verified review

10/10 Exceptional

This resort is fabulous. The staff and top notch and so friendly and helpful. The resort is clean and well maintained. Food is great with quite a bit of variety. Definitely recommend.
Verified review

10/10 Exceptional

Great staff. Great food. Clean room.
Verified review

10/10 Exceptional

Staff was very efficient, room was very clean. Dinner and show on the beach was wonderful!
Verified review

10/10 Exceptional

Our room was amazing as we had our own private pool. The staff are excellent and so darn nice. There was some cartel violence during our stay, and the very limited staff that worked around the clock ROCKED even through their fears, lavk of sleep, and not being able to leave to go home to their families. Is it an older hotel?Yes, are they renovating and doing upgrades?Yes, but despite all that, we are most definitely coming back year after year. This is our place.
Verified review

8/10 Very good

The staff were all amazing. Especially Daniel in Entertainment went out of his way to make us comfortable. The location is great and the pool area is lovely. I would rate it a 3.5 out of 5 and very affordable.
Verified review

10/10 Exceptional

Staff was so friendly and helpful
Verified review

10/10 Exceptional

Good hotel, staff very friendly. Touch up renovation would be great, but for the price - it’s a great option.
Verified review

10/10 Exceptional

I don’t typically leave reviews, but this resort deserves it. The ocean views were stunning, the food was excellent, and the service throughout the resort was outstanding. The rooms, pools, and dining options were all exceptional. It’s also a wonderful place for families—our kids especially enjoyed the gaming station. Highly recommended for anyone looking for a memorable vacation Drinks were amazing.
Verified review

10/10 Exceptional

La Hacienda was a great place to enjoy our trip. Quietness is the word to better describe it. The staff were amazing and always very friendly and helpful with us.
Verified review

10/10 Exceptional

We are from Canada, and the pool/beach activities fella, Danny, was awesome. He was great with my kids, and even gave them keychains the morning we left. We enjoyed our stay, the food was a amazing and such a variety of options. The staff are friendly, and spoke well English even for our kids to visit with. The bartenders were great and there was always staff cleaning and tidying up all areas of the resort.
Verified review

10/10 Exceptional

Still excellent best location
Verified review

6/10 Good

Check in experience was not great, room offer was leaking and after waiting 1.5 hr finally got a room. Construction going on site, service was great and staff was helpful
Verified review

10/10 Exceptional

Nice and clean resort. Beach is right at the backyard. Friendly employees.
Verified review

8/10 Very good

We stayed at Krystal Grand PV, when we booked we up graded to partial ocean view and when we got there we didn’t really care for the room so we were moved the next day to a full ocean view ( it was unbelievable view of watching ships coming and going) and another advantage of booking partial ocean view is we were able to go over to the adult only area and it was fantastic and no kids. So over all we were very happy.
Verified review

6/10 Good

The staff is friendly. The food is plentiful. The pools are very nice and location great. However, we booked a partial ocean view and were given a room on the 7th floor. Looking out our sliding door, we were eye level with about 30 constructions guys building the new hotel next to us. We could barely see any ocean over all the metal rods and other construction materials. On top of that the 8th floor is being renovated so we woke up to furniture being drug across the floor above us. I think the 7th floor should not be occupied, and certainly rooms on the side facing the construction should not be advertised as having any kind of desire view.
View from our room
Beautiful pool
Verified review

6/10 Good

The room felt outdated and did not appear as clean as expected. Upon arrival, there were no towels in the room, and we had to request them twice. The floors felt sticky, the sink had noticeable stains, and the toilet required two to three flushes each time. During our stay, one of the elevators was out of service, which led to long wait times. There was also significant construction happening, including in the lobby and a new building next door, which was disruptive. The food was average, and unfortunately the ice cream machine at the café was not working. The highlight of our stay was the shows, pool, views and staff. Everyone we interacted with was very friendly and welcoming.
Verified review

4/10 Fair

Staff was friendly and attentive with the exception of when the beach was rented to cruise ships docked for their passengers. Condition of the resort was poor and cleaned only with water - no cleaning agents. This included the reusable cups used by the bars for cocktails.
Verified review

10/10 Exceptional

We had a wonderful stay at Krystal Grand Puerto Vallarta All Inclusive this past weekend. We stayed for two nights with my wife and our one-year-old son, and it was an amazing experience from start to finish. Hugo at the front desk explained everything clearly and made check-in smooth. Ulises at concierge was very helpful with restaurant reservations, and the private cabana we booked near the pool was perfect for our family. The buffet food for breakfast, lunch, and dinner was excellent—my wife was nervous since it was her first time at an all-inclusive, but the food was great and we had no issues at all. The pool area was clean, the beach was easily accessible from the back of the hotel, and overall the atmosphere was relaxing and family-friendly. While a few staff members weren’t very friendly, others—like Emma and Fernando in the buffet—greeted us with big smiles and truly made us feel welcome. We loved our stay, made beautiful family memories, and will definitely return. Highly recommended for families—we’ll be telling our friends and relatives about this place! ******************************************************************* Tuvimos una excelente estancia en Krystal Grand Puerto Vallarta All Inclusive este fin de semana. Nos quedamos dos noches con mi esposa y nuestro hijo de un año, y la experiencia fue maravillosa de principio a fin.
Verified review

6/10 Good

I enjoyed that the resort is right on the beach, which allowed us to take long walks and enjoy hearing the waves. I didnt like that the rule of not reserving lounge chairs was not enforced at all so unless you reserved a longer with your towel or book at 7;00am there was absolutely no place to sit. I saw some guest putting personal items on loungers in multiple areas to use at different times during the day, which is very selfish behavior and should not be tolerated by resort staff.
Verified review

8/10 Very good

Nice Stay For a 4 Day Trip

Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.
View from Sushi Bar.
Sangria and Piña Colada.
Ceviche, good.
Aguachile, good.
Verified review

8/10 Very good

The staff was great! The food on the buffet was pretty decent but the Paella at the buffet was wonderful.The Italian restaurant ( must have a reservation) was wonderful, with good vibes, and the food was amazing! We didn’t have a chance to try the Mexican restaurant or the French restaurant, so maybe next time. The only thing I would make people aware of is that the room we were staying in the bathroom does not have a door separating it from the rest of the space. There are frosted glass doors to the shower and toilet for privacy but not a door to enclose the whole bathroom. The staff cleaned the pool every day and they refilled the mini fridge every day. The bar and lounge area are nice as well. They call you a taxi or uber for you if needed. The staff was very friendly and helpful so do not hesitate to ask for assistance or their advice.
Verified review

6/10 Good

On the positive side, the beach at this property is excellent! Some less positive things were only two ala carte restaurants open per day and food was poor. Always short on beach towels and towels for the rooms. Not enough poolside and beach loungers to go around. The lack of inventory at this resort made it feel like it was going to shut down soon and they were trying to get by with as little as possible. Rooms need updating as well. The staff for the most part were excellent. Other than one manager that was quite rude from the Hacienda side. Overall, we still had a good vacation, but the property and inventory really need to improve.
Verified review

6/10 Good

The customer service in the buffet restaurant was excellent and the seafood they served at Jalavera restaurant was delicious. That's really the only thing nice about this property. What I don't like is the room I stayed at, it smells musty, earthy and damp. I know, there's mold in my room. It rained during my stay and it flooded the inside of the room where the door of the balcony area. Part of my blanket got soaked and was wet and I called front desk for a new one, but no one came to replace it, so that night I slept without a blanket. The pictures here on expedia is very different from the what the actual room looks like so beware.