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All properties in Florence, Florence (province), Italy
1 room, 2 adults

Hotel Universo

3-star3 stars
Piazza Santa Maria Novella, 20, Florence, FI, 50123, Italy

City centre hotel, steps from Santa Maria Novella Basilica and Museum
  • Free continental breakfast and free WiFi in the lobby
  • Collect nightsYou can collect™ Rewards nights here
Great location
Fantastic service
More comfort would be nice
Breakfast is average

Hotel Universo

from £48
  • Classic Double or Twin Room
  • Superior Double or Twin Room, View
  • Classic Single Room
  • Triple Room
  • Deluxe Room

What’s around Hotel Universo


  • In Santa Maria Novella
  • Cathedral of Saint Mary of the Flower (8-minute walk)
  • Piazza del Duomo (9-minute walk)
  • Piazza della Signoria (12-minute walk)
  • Ponte Vecchio (12-minute walk)
  • Palazzo Vecchio (13-minute walk)
  • Uffizi Gallery (13-minute walk)
  • Pitti Palace (15-minute walk)

Getting around

  • Florence (FLR-Peretola) 9-min drive
  • Florence Santa Maria Novella Station 4-min walk
  • Stazione Porta al Prado, Florence, Italy 15-min walk
  • Florence Statuto Station 22-min walk
  • Florence-Cascine Station 25-min walk

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 5 floors

Check-in and check-out

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID required

Travelling with others


  • No cots (infant beds)


  • Pets not allowed

  • Pets stay free


  • Free WiFi in public areas



  • No parking

  • Discounted off-site parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
Working away
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Lift
  • Safe-deposit box at front desk
Languages Spoken
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Phone
  • Daily housekeeping

Hotel Universo’s small print

Also known as

  • Hotel Universo Florence
  • Universo Florence
  • Hotel Universo Hotel
  • Hotel Universo Florence
  • Hotel Universo Hotel Florence
  • Hotel Universo Hotel Florence


All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 2999.99 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 8 nights. This tax does not apply to children under 12 years of age.

Optional extras

Parking is available nearby and costs EUR 35.00 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very good 8.0 From 136 reviews

Exceptional 10.0
Good for a 2 night city break.
Excellent room size with a comfy bed but only mirror was in the bathroom, difficult when there is 2 of you getting ready. Good size TV, excellent shower and great aircon. The check in was easy and they went out of their way to meet our requests as we were attending a wedding. The breakfast was the only let down. Limited options with a basic set up. The hotel is in a square near the train station. We found it well situated and quite at night. Great for a couple of nights in Florence.
Danniella, gb2 night romance trip
Very good 8.0
Perfect location
Perfectly located close to train station and places of interest. Friendly staff and clean linen. Comfortable bed and nice continental breakfast. Poor lighting in bathroom. Needs a bit of a facelift
Immaculada, gb3 night romance trip
Good 6.0
Hostel like but clean.
Location is good. Room was tired and grubby but clean. It was way too hot and the air con didn't work. When we asked we were told to leave the window open, but it opened onto a terrace accessible by two other rooms with only a bar in the way so was not safe. Bed very hard and room very dark. No kettle in room. But was better than other 3 star in Pisa was stayed in.
Paul, gbFamily trip
Very good 8.0
Great little hotel in excellent location
This hotel was in a brilliant location. Right opposite the Basilica of Santa Maria Novella and within the Piazza it had some beautiful views from the room if on the front of the hotel and was within walking distance of all the main attractions, as well as a 2 minute walk from the main train station. The hotel staff were lovely and very accommodating. The room was nice but a little on the small side. It was rather vivid in colour too, but made a great base for us being out all the time. Got a little noisy on the night time in the room with it facing the square and got woken up a few times, and the bed was a little on the uncomfy side, but on the whole it was a nice hotel to stay in. Would use again.
tom, gb2 night romance trip
Very good 8.0
Not bad if you get deluxe room
Hotel is in good location 5 min walking distance from train station. And 10 min to center and all other tourist attractions. First room was a disaster but after upgraded to Deluxe room it was perfect stay thanks to a gentlemen in front desk, unfortunately forgot his name but he was nice and caring from time we checked in. breakfast was ok .quiet nice 3 star get what you pay for, if you are going to stay there get deluxe room . Lots of cafes and restaurants around ,
us3 night romance trip

Hotel Universo

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