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1 room, 2 adults

Hotel Universo

3-star3 stars
Piazza Santa Maria Novella, 20, Florence, FI, 50123, Italy

City centre hotel, steps from Santa Maria Novella Basilica and Museum
  • Free continental breakfast and free WiFi
  • Collect nightsYou can collect™ Rewards nights here
From 633 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Great location
Fantastic service
Breakfast is average
More comfort would be nice

Hotel Universo

from £97
  • Classic Double or Twin Room
  • Superior Double or Twin Room, View
  • Classic Single Room
  • Triple Room
  • Deluxe Room

What’s around Hotel Universo


  • In Santa Maria Novella
  • Santa Maria Novella Basilica and Museum (1-minute walk)
  • Florence Baptistery (6-minute walk)
  • San Lorenzo Church (7-minute walk)
  • Cathedral of Saint Mary of the Flower (8-minute walk)
  • Piazza del Duomo (9-minute walk)
  • Fortezza da Basso (10-minute walk)
  • Piazza della Signoria (12-minute walk)

Getting around

  • Florence (FLR-Peretola) 9-min drive
  • Florence Santa Maria Novella Station 4-min walk
  • Stazione Porta al Prado, Florence, Italy 15-min walk
  • Florence Statuto Station 22-min walk
  • Florence-Cascine Station 25-min walk

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed

  • Pets stay free


  • Free WiFi in public areas

  • Free WiFi in rooms



  • No parking

  • Discounted off-site parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
Working away
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Lift
  • Safe-deposit box at front desk
Languages Spoken
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
  • Daily housekeeping

Hotel Universo’s small print

Also known as

  • Hotel Universo Florence
  • Universo Florence
  • Hotel Universo Hotel
  • Hotel Universo Florence
  • Hotel Universo Hotel Florence
  • Hotel Universo Hotel Florence


All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 2999.99 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

Optional extras

Parking is available nearby and costs EUR 35.00 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.8 From 119 reviews

Very good 8.0
Perfect location
Perfectly located close to train station and places of interest. Friendly staff and clean linen. Comfortable bed and nice continental breakfast. Poor lighting in bathroom. Needs a bit of a facelift
Immaculada, gb3 night romance trip
Good 6.0
Hostel like but clean.
Location is good. Room was tired and grubby but clean. It was way too hot and the air con didn't work. When we asked we were told to leave the window open, but it opened onto a terrace accessible by two other rooms with only a bar in the way so was not safe. Bed very hard and room very dark. No kettle in room. But was better than other 3 star in Pisa was stayed in.
Paul, gbFamily trip
Very good 8.0
Great little hotel in excellent location
This hotel was in a brilliant location. Right opposite the Basilica of Santa Maria Novella and within the Piazza it had some beautiful views from the room if on the front of the hotel and was within walking distance of all the main attractions, as well as a 2 minute walk from the main train station. The hotel staff were lovely and very accommodating. The room was nice but a little on the small side. It was rather vivid in colour too, but made a great base for us being out all the time. Got a little noisy on the night time in the room with it facing the square and got woken up a few times, and the bed was a little on the uncomfy side, but on the whole it was a nice hotel to stay in. Would use again.
tom, gb2 night romance trip
Very good 8.0
On the Plaza.
Great location to explore the city, access sight seeing buses and teen connections.
Leigh Russell, usFamily trip
Very good 8.0
Excellent location but needs to improve breakfast
Stayed at the property for 4 nights. Everything was good other than the breakfast. They could improve on the breakfast. Location is excellent. The air in the lobby is a bit stale, needs some fresh air or some fragrant diffuser.
Angelito, usRomance trip

Hotel Universo

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