Choose dates to view prices

Gran Melia Palacio de Isora

Photo gallery for Gran Melia Palacio de Isora

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
On the beach, black sand, beach towels, beach bar
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Gran Melia Palacio de Isora

UNESCO Sustainable Travel Pledge

Gran Melia Palacio de Isora

5.0 star property
Upmarket beachfront resort with spa, near Alcala Beach

8.8/10 Fabulous

392 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is £235
Price available on 5/2/2023
Map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686

Room options

About this area

What's nearby

  • On the beach
  • Fañabe Beach - 23 min drive
  • Siam Park - 24 min drive
  • Playa de las Américas - 32 min drive

Getting around

  • Tenerife (TFS-Tenerife South) - 27 min drive
  • La Gomera (GMZ) - 129 min drive

Restaurants

  • El Rincón de la Barriga - 4 min walk
  • Tasca La Cueva - 7 min walk
  • Casa Mon - 8 min walk
  • Las Parrillitas - 4 min drive
  • La Boca Rie - 4 min drive

About this property

Gran Melia Palacio de Isora

At Gran Melia Palacio de Isora, you can spend time at the beach sipping drinks, plus activities such as scuba-diving, snorkelling and surfing/body boarding are nearby. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and Ayurvedic treatments. Pangea Food Market, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious resort include 2 poolside bars, a health club and a fitness centre. The pool and helpful staff get good marks from fellow travellers.

All-inclusive

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Russian, Spanish

At a glance

Hotel size

  • 578 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Children's club*

Pets

  • Pets allowed (1 per room, up to 22 lb per pet)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 10 per night)
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Segway hire/tours
  • Shopping
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • 15 meeting rooms
  • Conference space (12917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • 4 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling

Special features

All-inclusive

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Pangea Food Market – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).
Nami Asian Bistro – This restaurant specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
L´Olio Trattoria & Pizza – Overlooking the ocean and pool, this theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Agave – This poolside theme restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Oasis Mediterranean – This poolside restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 25 for adults and EUR 10 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 30 per pet (may vary based on length of stay)

Parking

  • Self-parking costs EUR 10 per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the health club or fitness facility
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property uses a grey water recycling system.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Frequently asked questions

Does Gran Melia Palacio de Isora offer free cancellation for a full refund?
Yes, Gran Melia Palacio de Isora does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Gran Melia Palacio de Isora?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Gran Melia Palacio de Isora on 5 Feb 2023 start from £235, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Gran Melia Palacio de Isora?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Gran Melia Palacio de Isora?
Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lb per pet. There's a charge of EUR 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Gran Melia Palacio de Isora?
Yes. Self-parking costs EUR 10 per night. Electric car charging is available.
What are the check-in and check-out times at Gran Melia Palacio de Isora?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Gran Melia Palacio de Isora and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics , pilates and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Gran Melia Palacio de Isora also has 2 poolside bars, 5 bars and a sauna, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Gran Melia Palacio de Isora?
Yes, there are 7 on-site restaurants, featuring al fresco dining, international cuisine and garden views. Nearby restaurants include El Rincón de la Barriga (4-min walk), Tasca La Cueva (7-min walk) and Casa Mon (8-min walk).
Does Gran Melia Palacio de Isora have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Gran Melia Palacio de Isora like?
Gran Melia Palacio de Isora is located on the boardwalk, a short 14-minute walk from Playa de los Topos and 6 minutes' walk from Tenerife Beaches. Travellers recommend the resort for its quiet location.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

9.1/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

Jamie, 5-night trip
Verified Hotels.com guest review

2/10 Poor

A depressing experience
Rooms smell from mold. I asked to get a better room. The hotel charged me 30 euro per night for an upgrade and gave me a room close to room 510 which is being renovated with drilling terrible noise every day until 6pm. After I complained We were upgraded to a good room but I had to pack everything and move. Food is not tasty at all. You get one free bottle of water in your room at the first day. No place to fill up water. You have to buy water at the hotel and it’s expensive. Big conferences guests -get priority. Red level guests gets priority. You constantly feel like second best in every aspect-unless you belong to those groups. Main swimming pool is huge and with salty water but it didn’t look clean to me My daughter had to move 3 times to 3 different rooms and never got a smell free room. She also paid for an upgrade. When you move a room the front desk promise to make sure your suitcase will be moved to the new room. My daughter. waited about 2 hours in her room for her staff and only at 7:30 pm got them after many requests and arguments with front desk guy. I felt that nobody really cares about the well-being of the regular clients and the only aim of the staff is getting more money from the clients . The impressive high ceilings , plastic sofas, white suits of the staff could not make us feel better. We were waiting for the moment to get out from this hotel.
odelia, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Very quiet room. Hated the long walk to my room, but that is the room i chose.
GEOFFREY, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Please read before booking this hotel
Very Disappointing stay, some staff were very rude. Every single meal requires booking a reservation, which is frustrating to have to schedule your entire day around eating. Water leaked through our ceiling into our room. Mini bar re stocking staff would enter into the room without knocking! Our little girl had a glass water bottle dropped over her in the restaurant L’olio ( no one came over to assist or offer towels to dry our 5 year old girl, they simply cleaned the smashed glass on the floor & left) In the evening if you don’t get to the plaza early and get a table you will struggle to order a drink! (Table service only) With our all inclusive package we was lucky to get 2 drinks in the evening. For an all inclusive package there was a lot of supplemental charges ( very clever from the hotel business perspective & certainly not for the consumer!) The only positive, the food was great a credit to the chefs! However would not visit again in the future!
Liam, 8-night family trip
Verified Hotels.com guest review

8/10 Very good

The facilities were very good and the food was also excellent. However, whilst some of the staff were friendly and helpful, a lot were not. We paid for all inclusive and it was anything but - meal times were awkward for children and you couldn’t get food unless you paid extra at different times. So many items of drinks and food were ‘pay extra’ that it was more like a full board offering than all inclusive.
Michael, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Søren, 4-night trip
Verified Hotels.com guest review

4/10 Fair

I have been to the hotel many times with family and really had a great time. This time the hotel was overall very disappointing. Food was terrible and over priced. We ordered a Jack Daniel's coke which was £27. Tell me where you found this over £15 max. Didn't even give our money back Won't be going back. Rude staff Disgrace
Joshua, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel, 8 pools, shows every night, very nice rooms. What we didn’t like is that we had to commit 180€ from the pool bar for using the pool bed and they charge 2€ Just for calling the waitress. But overall 5* !!
Tomer, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic Resort Hotel
This was our second stay here and I am happy to report it is as good as the first time. Gran Melia is a large and very comfortable hotel. 4 excellent restuarants were available to us during our stay, and there are others during busier time. The food and service are superb. The room is big and comfortable with a terrace looking out at the sea-worth paying extra for, if you can. All staff are very friendly and welcoming. I would happily return here and strongly recommend this place.
John, 8-night trip
Verified Hotels.com guest review

6/10 Good

gene, 4-night trip
Verified Hotels.com guest review