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Grand Hyatt Guangzhou

Luxury hotel with spa, near Taikoo Hui

  • Free WiFi and free parking
From
£90

Image gallery

  • Garden
  • Garden
  • Indoor Pool
  • Grand Twin Room - Bathroom
  • Garden
Garden. Image 1 of 79.
1 / 79Garden
No. 12 Zhujiang West Road, Guangzhou, 510623, Guangdong, China
8.6.Fabulous.
  • There was too much noise from Level 7 where I was staying during sleep hours.

    Jul 28, 2019

  • Nice location great services!

    Aug 20, 2020

See all 127 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Shopping
Walkable
Dining options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 368 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television

What’s around

  • In Tianhe
  • Canton Tower - 2.6 mi / 4.2 km
  • Yuexiu Park - 3.8 mi / 6.1 km
  • Beijing Road Pedestrian Street - 3.9 mi / 6.2 km
  • Canton Fair Complex - 4.8 mi / 7.8 km
  • Shangxiajiu Pedestrian Street - 5.6 mi / 9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 King Bed, Garden View
  • Club King Room
  • Grand King Room
  • Grand Twin Room
  • Club Room
  • Grand, Grand Suite, 1 King Bed
  • Grand, Executive Suite
  • Club Room, 1 King Bed, Garden View
  • Twin Room, Room, Garden View
  • Room, 1 King Bed, Tower
  • Grand, Deluxe Suite

Location

No. 12 Zhujiang West Road, Guangzhou, 510623, Guangdong, China
  • In Tianhe
  • Canton Tower - 2.6 mi / 4.2 km
  • Yuexiu Park - 3.8 mi / 6.1 km

What’s around

Landmarks

  • In Tianhe
  • Canton Tower - 2.6 mi / 4.2 km
  • Yuexiu Park - 3.8 mi / 6.1 km
  • Beijing Road Pedestrian Street - 3.9 mi / 6.2 km
  • Canton Fair Complex - 4.8 mi / 7.8 km
  • Shangxiajiu Pedestrian Street - 5.6 mi / 9 km

Getting around

  • Baiyun International Airport (CAN) 29-min drive
  • Foshan (FUO-Shadi) 27-min drive
  • Guangzhou Railway Station 8-min drive
  • Guangzhou East Railway Station 15-min drive
  • Guangzhou South Railway Station 17-min drive
  • Women and Children's Medical Center Station 5-min walk
  • Zhujiang New Town Station 5-min walk
  • Huacheng Road Station 5-min walk

At a glance

Hotel size

  • This hotel has 368 rooms
  • This hotel is arranged over 24 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • 24-hour room service

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Sauna

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 2
  • Year Built – 2008
  • Lift
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • Chinese
  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bidet
  • Hair dryer

Be entertained

  • LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

O Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

G Restaurant – Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

The Market Cafe – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required.

The Penthouse – Overlooking the garden, this diner specialises in Chinese cuisine and serves lunch and dinner. Reservations are required.

Small print

Also known as

  • Grand Hyatt Guangzhou Hotel
  • Guangzhou Hyatt
  • Guangzhou Grand Hyatt
  • Grand Hyatt Guangzhou Hotel
  • Grand Hyatt Guangzhou Guangzhou
  • Grand Hyatt Guangzhou Hotel Guangzhou
  • Grand Hyatt Guangzhou
  • Guangzhou Grand Hyatt
  • Grand Hyatt Guangzhou Hotel Guangzhou
  • Guangzhou Hyatt
  • Grand Hyatt Guangzhou Hotel
  • Grand Hyatt Guangzhou Guangzhou
  • Grand Hyatt Guangzhou Hotel Guangzhou

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for CNY 230.0 per night

Buffet breakfast is offered for an extra charge of CNY 198 per person (approximately)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

For transfers, guests must contact the property 24 hours prior to arrival on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: CNY 500 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Hyatt Guangzhou does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Yes, there are 3 on-site restaurants, featuring international cuisine and garden views. Nearby restaurants include Yueyuan (7-min walk), Hooley's Irish Pub and Restaurant (11-min walk) and Gail's (13-min walk).
  • Grand Hyatt Guangzhou has a spa and an indoor pool, as well as a 24-hour fitness centre and a garden.
8.6.Fabulous.
  • 6.0.Good

    Room looked nice at first, but upon further inspection quite a bit of disrepair: dirty walls, dust and dirt along surfaces and edges. Staff was friendly. All services (pool, spa, gym, etc) closed due to coronavirus. Room service adequate but not great.

    2 night trip, Jan 30, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Overall good for room and service. There’s only sauna inside men’s changing room but is not enough for relaxation, need to be improved. The guys at hotel entrance are not friendly at all, what a pity.

    Chung Mau, 2 night business trip, Dec 26, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Felt the place quite secure and peaceful. All good.

    Jeff, 5 night family trip, Dec 17, 2019

    Verified Wotif guest review

  • 8.0.Very good

    A peaceful night stay

    The breakfast has many choices and it's good.

    Hong, 1 night trip, Dec 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Location right in the middle of the city, close to the river and the sauna, swimming pool and gym were an added bonus

    2 night business trip, Dec 5, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Very good .........................................

    3 night business trip, Oct 15, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Grand hotel

    Great hotel, problem is u can’t change d temperature of d room, sometimes it’s hot m gets cold in d am.theres too much night light in d room, light fr under d TV, fr d window n from d floor . Love their breakfast spread and other food areas. Good food

    3 night family trip, Sep 12, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice place, love the hotel, the staffs were great. convenient location. Would recommend my friends.

    Rosie, 1 night business trip, Jun 19, 2019

    Verified Expedia guest review

  • 6.0.Good

    Check-in: Everything was smooth, just when booked the hotel room, there was no notification that the pool is not available. The hotel employee was kinda arogant and didnt want to make up for that mistake, after insisted on something, he finally agreed to do something. When we came back from our city trip, there was nothing left in our room, no breakfast voucher or anything. After calling the reception we got a fruit platter served to the room. Better than nothing but that always going behind the things and that they dont do what they promise. Thats not 5* hotel like! The pool could be used at Park Hyatt around 600m from the Grand Hyatt, but need booking in advance etc. thats not relaxing. Room: The room itself is already aged, furnitures have many marks of usage. Also the electronical equipment is old. The bathroom was clean, as far as I could see. The bed was very comfortable. but there are two light left and right from the bed. And they shine red all night long, it would be okay, but its directly on your head, so its never really dark. Room delivery: we ordered water bottles to the room and took time. Around 8 min later the water was delivered. I think thats average time, but still okay. What was a bit disappointing was the coffee. A 5 star hotel offering instant coffee instead of a real coffee machine (Nespresso) is nowadays rare. Overall it was a good experience since we got good sleep

    Pascal, 1 night romance trip, May 30, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Smoky smell room and poor service

    The experience unfortunately was quite poor for me. I booked one night twin room in this hotel and requested specifically a “non smoking room” but the room still smell. The stand twin room had a weird layout, thought spacious on the website it has a very tiny basin in the toilet and tiny/small bath tub you have to sit like a “butterfly” and can’t stretch your legs not even for a small Asian girl like me! When checked in the hotel, the service was suboptimal. I was asked if I want to change to a king room instead given my fiance and I travelled together, which I thought was thoughtful, but 20sec later the “supervisor” looking guy said to the lady at the counter said “depends on her grades, we can give her a king room or double twin”... then was told can’t change to a king room with the same cost and plenty of vacancies as I can tell from the website... anyway, this supervisor had no eye contact with me and didn’t make me feel being respected. I travel frequently as a business exec, didn’t have a good experience with Grand Hyatt Beijing from 2014, thought I will give it another try after 6 years in Guang Zhou, clearly wrong decision again! Will definitely let colleagues and friends know...

    1 night romance trip, May 25, 2019

    Verified Hotels.com guest review

See all 127 reviews