Very mixed feelings on my stay. Stayed with a party of ten on 14/05. Hotel and grounds are lovely, room was clean and comfortable, lady on reception was delightful, helpful and welcoming. However, due to a wedding taking place there was no food whatsoever available after check in, despite been told sandwiches etc would be available, apparently the kitchen weren’t providing even snacks due to the wedding. Worse however was the actions and attitude of the ‘assistant manager’ who was working in the bar / restaurant. I have never encountered such an unprofessional individual in any establishment I have ever stayed in. Rude, belligerent, unhelpful, unprofessional. Clearly hated her job, and was so rude to another staff member (who had only been there for two days) in front of guests. Sadly, despite great potential I would not recommend staying here until something is done about individual staff members who treat guests and colleagues with such utter contempt. Very disappointing.
