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The Fives Beach Hotel & Residences - All Inclusive

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7 outdoor pools, pool umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
7 outdoor pools, pool umbrellas

Overview of The Fives Beach Hotel & Residences - All Inclusive

VIP Access

The Fives Beach Hotel & Residences - All Inclusive

4.5 star property
All-inclusive beachfront aparthotel with spa, near Gran Coyote Golf

8.0/10 Very good

856 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
The price is £288
Price available on 11/12/2022
Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710
Main amenities
  • 662 apartments
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 poolside bars
  • 7 bars/lounges
  • Full-service spa
  • 7 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 24-hour fitness centre
  • Outdoor tennis court
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Separate bedroom

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About this area

What's nearby

  • On the beach
  • Quinta Avenida - 15 min drive
  • Tres Rios Ecopark - 14 min drive
  • Mamitas Beach - 20 min drive
  • Playa del Carmen Main Beach - 20 min drive
  • Playa del Carmen Maritime Terminal - 24 min drive
  • Maroma Beach - 20 min drive
  • Playacar Golf Club - 29 min drive
  • Xplor Theme Park - 26 min drive
  • Xcaret Eco Theme Park - 29 min drive
  • Ferry to Cozumel - 33 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.7 miles/20.4 km
  • Shopping centre shuttle (surcharge)

Restaurants

  • Arezzo - 6 min walk
  • Coco's Cabanas - 11 min walk
  • Fonda Argentina - 6 min drive
  • Los Murales - 6 min drive
  • La jungla de la riviera - 8 min drive

About this property

The Fives Beach Hotel & Residences - All Inclusive


Property Location
When you stay at The Fives Azul Beach Resort, Gourmet All Inclusive by Karisma in Playa del Carmen, you'll be on the beach, a 5-minute drive from Grand Coral Golf Riviera Maya and 7 minutes from El Camaleon Mayakoba Golf Course. This 4.5-star hotel is 4.3 mi (6.9 km) from Quinta Avenida and 4.9 mi (7.9 km) from Mamitas Beach Club.

Rooms
Make yourself at home in one of the 577 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies or patios. LCD televisions with cable programming provide entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with showers feature designer toiletries and hair dryers.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor swimming pools, a nightclub, and outdoor tennis courts. This hotel also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge). Guests can get to nearby shops on the shuttle (surcharge).

Dining
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at Oriola Beach Club Grill, one of the hotel's 13 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 10 bars/lounges or 3 poolside bars.


Business, Other Amenities
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM until 11:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach club on site (surcharge)
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels

Pool/Spa

  • 7 outdoor pools
  • Umbrellas
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • 11 treatment rooms
  • Couples treatment room(s)
  • Body wraps
  • Manicures and pedicures
  • Facials
  • Aromatherapy
  • Hydrotherapy
  • Body scrubs
  • Body treatments

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Shopping centre shuttle (surcharge)
  • On-site car hire

Family friendly

  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground

Restaurants on site

  • SEA OLIVE
  • Pisco Nikkei & Raw Bar
  • FLAVOURS
  • AREZZO
  • Oriola Beach Club Grill

Food and drink

  • Coffee/tea maker

Dining

  • 10 restaurants
  • 3 poolside bars and 7 bars/lounges
  • Stocked minibar (select free items)
  • Snack bar/deli
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Bed sheets provided
  • Pillow-top mattress

Bathrooms

  • Shower
  • Designer toiletries
  • Towels provided
  • Hairdryer
  • Dressing gowns

Entertainment

  • LCD TV with cable service
  • Games room
  • DVD player
  • iPod docking station

Outdoor areas

  • Furnished balcony/patio
  • Terrace
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 24-hour business centre
  • 1 meeting room
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Lift
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheel-chair doorways
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Electrical adapters/chargers
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk
  • In-room massages

Location highlights

  • Near the airport

Things to do

  • 24-hour fitness centre
  • Outdoor tennis courts
  • Nightclub
  • Fitness facilities nearby (free access)
  • Volleyball on site
  • Bike hire on site
  • Aerobics classes on site
  • Tennis on site
  • Tennis lessons on site
  • Yoga classes on site
  • Kayaking on site
  • Parasailing on site
  • Snorkelling on site
  • Motorised watercraft on site
  • Waterskiing nearby
  • Ecotours nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Cave exploring nearby
  • Zip-lining nearby
  • Boat tours nearby
  • Golf nearby

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 662 rooms
  • Access via exterior cooridors
  • Connecting/adjoining rooms avaliable

Special features

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling

Entertainment

On-site entertainment and activities
Theme parties

Spa

The on-site spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

SEA OLIVE – Overlooking the ocean, this restaurant serves lunch and dinner.
Pisco Nikkei & Raw Bar – Overlooking the ocean, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
FLAVOURS – This family restaurant serves breakfast and dinner. Open daily.
AREZZO – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Oriola Beach Club Grill – This beachfront restaurant only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Shopping centre shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self-parking costs USD 10 per night
  • Valet parking costs USD 10 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

Does The Fives Beach Hotel & Residences - All Inclusive offer free cancellation for a full refund?
Yes, The Fives Beach Hotel & Residences - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Fives Beach Hotel & Residences - All Inclusive?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at The Fives Beach Hotel & Residences - All Inclusive on 11 Dec 2022 start from £288, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Fives Beach Hotel & Residences - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Fives Beach Hotel & Residences - All Inclusive?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at The Fives Beach Hotel & Residences - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Fives Beach Hotel & Residences - All Inclusive?
Yes. Self-parking costs USD 10 per night. Valet parking costs USD 10 per night.
What are the check-in and check-out times at The Fives Beach Hotel & Residences - All Inclusive?
You can check in from 3 PM - 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at The Fives Beach Hotel & Residences - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, parasailing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 7 outdoor swimming pools. The Fives Beach Hotel & Residences - All Inclusive also has 3 poolside bars, 7 bars and a nightclub, as well as a 24-hour fitness centre, a sauna and an arcade.
Are there restaurants at or near The Fives Beach Hotel & Residences - All Inclusive?
Yes, there are 10 on-site restaurants, featuring al fresco dining, seafood and ocean views. Nearby restaurants include Arezzo (6-min walk), Coco's Cabanas (11-min walk) and Fonda Argentina (2.8 mi).
Does The Fives Beach Hotel & Residences - All Inclusive have any outdoor private spaces?
Yes, each apartment features a furnished balcony or patio.
What's the area around The Fives Beach Hotel & Residences - All Inclusive like?
The Fives Beach Hotel & Residences - All Inclusive is located a short 9-minute walk from Playa Xcalacoco.

Overall score and ratings

8.0

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Fair

Not worth the price
The hotel has very nice spaces and good staff. However, it is NOT worth the price. The food was sometimes cold and the buffet had no variety, we had one day with no water or electricity, they ran out of beer by the pool two days, the shuttle bus was sparse, we weren't told how to look for the daily activities. I don't know how they have the stars that they do but you are better off paying less and staying somewhere else. We had people in our group that had no A/C in their room and some whose rooms were flooded. Also, it is not all inclusive, they charge for cabanas, specialty coffees, and ice cream among other things. I feel cheated. I know they may not be able to control this, but the beach is ugly and dirty, there is a public entrance right next to the hotel so it isn't really private.
Graciela, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

Brianna, 5-night trip
Verified Hotels.com guest review

6/10 Good

Irma, 5-night trip
Verified Hotels.com guest review

8/10 Very good

gurpreet, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The need to improve communication and the way they move the customer with the golf car. Food is no good
Alexander Guevara, 5-night family trip
Verified Expedia guest review

4/10 Fair

Teresa Paola, 9-night trip
Verified Expedia guest review

8/10 Very good

The service was great. Excellent customer service. Things were done very fast. The place is very clean. There were a good variety of restaurants. However, food was ok. Not what as expected as Mexican place. All on the beach and pool area had an extra charge, even the chairs to lay down to tan. Whatever was not included in the all-inclusive was extremely expensive.
Jorge, 3-night family trip
Verified Expedia guest review

6/10 Good

I didn’t appreciate how staff wanted me to stay in room that was leaking which ended up flooding the room and the ceiling had fell
April, 3-night romance trip
Verified Expedia guest review

8/10 Very good

This is my 2nd visit to this location. Some good things changes and some ok changes. Overall still a great resort but I am open to trying a new one. Cleanliness was great and restaurants where you make reservations was the better food. Cons Flavours and lunch/ dinner room service please avoid. The food was cruise quality, out for several hours and poor quality. Drastic difference from the restaurants which seems to use better and fresher ingredients cooked to order. Breakfast for room service was good- stick to that only. Only make reservations for dinner No hot water (we requested help like 7 times) WiFi sucked- poor connection, couldn’t watch anything Limited tv channels forces you online Smaller reinvented rooms, my last room was wonderful and big, the new rooms are designed for couples. Me and sister had to timed when jumping in the shower since everything is so open. No privacy or separate rooms Pros New ice cream Juicing Coffee shop All not inclusive but really good Love the addition of the pizza stand to the tacos near the poor, much more organized than last time.
Kelley, 6-night family trip
Verified Expedia guest review

8/10 Very good

Lisa, 7-night trip
Verified Hotels.com guest review