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JEN Hong Kong by Shangri-La

Photo gallery for JEN Hong Kong by Shangri-La

1 bedroom, in-room safe, desk, blackout curtains
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
LCD TV

Overview of JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La

4.0 star property
4-star hotel with restaurant, near Victoria Harbour

8.4/10 Very good

1,011 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is £107
Price available on 26/2/2023
Map
508 Queens Road West, Western District, Hong Kong

Room options

About this area

What's nearby

  • In Central & Western District
  • Victoria Harbour - 1 min drive
  • Lan Kwai Fong - 14 min drive
  • Hong Kong Convention and Exhibition Centre - 13 min drive
  • Kowloon Bay - 9 min drive
  • Ocean Park - 22 min drive
  • Hong Kong Disneyland - 25 min drive
  • Tai Po Old Market - 23 min drive

Getting around

  • Hong Kong International Airport (HKG) - 34 min drive
  • Hong Kong Central Station - 3 min drive
  • Hong Kong Austin Station - 5 min drive
  • Hong Kong Wan Chai Station - 5 min drive
  • Sheung Wan Station - 25 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Jiang's Hunan Chef - 2 min walk
  • Rhoda - 4 min walk
  • Teakha - 4 min walk
  • Tak Kee Chiu Chou Restaurant - 4 min walk
  • Cafe Hunan - 5 min walk

About this property

JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La offers an airport shuttle (available during limited hours) for HKD 140 per person one-way. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Malacca, which serves Malaysian cuisine and is open for breakfast, lunch and dinner. A bar/lounge, a 24-hour fitness centre and a fitness centre are other highlights at this upmarket hotel. The helpful staff and location get great marks from fellow travellers.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 283 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site parking is limited

Transfers

  • Airport shuttle from 11:30 AM to 4:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting rooms
  • Conference space (1033 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness centre
  • Seasonal outdoor pool

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Malacca – This restaurant specialises in Malaysian cuisine and serves breakfast, lunch and dinner. Reservations are required.
Lobby Bar – This lobby lounge only serves light fare. Happy hour is offered. Open daily.
Club Lounge – This rooftop bar overlooks the ocean. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately HKD 120 for adults and HKD 120 for children
  • Airport shuttle service is offered for an extra charge of HKD 140 per person (one-way)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 12 December to 12 February:
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for HKD 350.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:30 AM to 5:30 PM
  • The seasonal pool is open from June to September
  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

<p>On-site parties or group events are strictly prohibited.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards and cash.</p>
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
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Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
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Traders Hotel Hong Kong by Shangri La
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Hotel Jen Hong Kong by Shangri La
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JEN Hong Kong by Shangri-La Hotel Hong Kong

Frequently asked questions

Does JEN Hong Kong by Shangri-La offer free cancellation for a full refund?
Yes, JEN Hong Kong by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at JEN Hong Kong by Shangri-La?
As of 6 Feb 2023, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on 26 Feb 2023 start from £107, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at JEN Hong Kong by Shangri-La?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at JEN Hong Kong by Shangri-La?
Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 5:30 PM.
Are pets allowed at JEN Hong Kong by Shangri-La?
Sorry, pets aren't allowed.
Is parking offered on site at JEN Hong Kong by Shangri-La?
Yes. Parking spaces may be limited.
Is an airport shuttle service offered by JEN Hong Kong by Shangri-La?
Yes, an airport shuttle is available from 11:30 AM to 4:30 PM. The charge is HKD 140 per person one-way.
What are the check-in and check-out times at JEN Hong Kong by Shangri-La?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at JEN Hong Kong by Shangri-La and nearby?
JEN Hong Kong by Shangri-La has a seasonal outdoor pool and a 24-hour fitness centre.
Are there restaurants at or near JEN Hong Kong by Shangri-La?
Yes, Cafe Malacca offers Malaysian cuisine and ocean views. Nearby restaurants include Rhoda (4-min walk), Teakha (4-min walk) and Tak Kee Chiu Chou Restaurant (4-min walk).
What's the area around JEN Hong Kong by Shangri-La like?
JEN Hong Kong by Shangri-La is in Central & Western District, a short 6-minute walk from Victoria Harbour and 6 minutes' walk from University of Hong Kong. Travellers say that the hotel is in a great location.

Reviews

8.4

Very good

8.8/10

Cleanliness

8.7/10

Staff & service

8.3/10

Amenities

8.4/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Staff is helpful and polite. Easy check in & out. Room is clean & comfortable.
Man, 3-night trip
Verified Hotels.com guest review

8/10 Very good

PING CHEUNG, 3-night trip
Verified Hotels.com guest review

6/10 Good

Old and Outdated facilities
The hotel is outdated and old. Washroom facilities are too very outdated. It really needs a remodeling. Our bed seems to be on a wooden platform as every times we turned, it made a cracking sound. Window cushion seat had a big dark stain on it. It is located in an older residential area of mid western Hong Kong. The HK University Metro Station is a 5 minute walks from the hotel
Maggie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The room I stayed has a nice harbor view. You can taste authentic Hong Kong food easily in the nearby small restaurants.
millie, 3-night trip
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review

4/10 Fair

Over crowding rooms. Hosting team/staff meeting inside lobby lounge/Bar. Not distancing in clear view of guests. Staff can gather in hotel bar. But guests not allowed was their response. Poor covid - response
ADAM LEIGH, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mei Sze, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Experience!
The stay was amazing! The rooms are super comfortable and the hotel’s service is great, they deliver any room services such as extra bottles of water, more tea etc. instantly. We got a free upgrade to the club floor and the view from the room was stunning. The hotel’s location is also quite convenient as it is right next to HKU Station and a 5min walk from the waterfront with many food places nearby. Kennedy Town is also at walking distance.
View from club room on 23rd floor
Sromona, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Good and comfortable
Jackie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review