20 Feb 2023
Great breakfast, room below average
We had a mixed stay. Firstly we got to the hotel only to find i had booked for March and not February by accident!. Once my mistake had been realised the staff managed to find us a room for the night, which was amazing. We told that the heating was broken in the room, which was why it was free, but they would give us some electric radiators. We were just grateful for a room. However, the room was very dirty, still had confetti on the carpet, long black hairs in the bath and on the pillows!! There was only one towel and dispite us adking for another it never appeared! It took for us to ask fir the radiator later that evening fir it to be delivered to our room, with the staff member stating "yes the temperature has dropped hasnt it" On the plus side the hotel lobby is beautiful as is the breakfast room. The lady who served our delicious breakfast was a delight who really brightened our day.
Lisa, 1-night trip
Verified Hotels.com guest review