Playa Tortuga Hotel Beach And Resort

Photo gallery for Playa Tortuga Hotel Beach And Resort

Primary image
On the beach, sailing, kayaking, motor boating
On the beach, sailing, kayaking, motor boating
On the beach, sailing, kayaking, motor boating
2 outdoor pools, pool umbrellas, pool loungers

Overview of Playa Tortuga Hotel Beach And Resort

Playa Tortuga Hotel Beach And Resort

4.0 star property
Bocas del Toro beachfront hotel with 2 restaurants, pool bar

7.4/10 Good

426 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Camino A Playa Bluff Y P Creek, Bocas del Toro, Bocas del Toro, 0
Main amenities
  • Daily housekeeping
  • Marina
  • On the beach
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Private bathroom
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach

Getting around

  • Bocas del Toro (BOC-Bocas del Toro Intl.) - 1 min drive
  • David (DAV-Enrique Malek Intl.) - 67.9 miles/109.3 km
  • Airport shuttle (surcharge)

About this property

Playa Tortuga Hotel Beach And Resort

At Playa Tortuga Hotel Beach And Resort, you'll have access to on-site sailing and kayaking. 2 outdoor pools provide a splash of fun, and guests can also take advantage of a fitness centre. Naguas, one of 2 restaurants, offers ocean views and serves breakfast, lunch and dinner. Other highlights at this upmarket hotel include a marina, a poolside bar and a children's pool. Fellow travellers say good things about the pool and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 117 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 7:00 AM to 7:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Children's pool
  • Playground

What to do

  • On the beach
  • Volleyball
  • Ecotours
  • Kayaking
  • Sailing
  • Bike rentals nearby
  • Boat tours nearby
  • Scuba-diving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • Arcade/games room
  • Marina
  • Massage/treatment rooms

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Naguas – Overlooking the ocean and pool, this restaurant serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Breakfast costs between PAB 12.00 and PAB 20.00 for adults, and PAB 6.00 and PAB 15.00 for children (approximately)
  • Airport shuttle service is offered for an extra charge of PAB 5.35 per person (one-way)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Airport shuttle for children between the ages of 2 and 12 costs PAB 5.35 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property accepts credit cards, debit cards and cash.

Also known as

Playa Tortuga
Playa Tortuga Hotel Beach Resort Bocas Del Toro
Playa Tortuga Beach Bocas Del Toro
Playa Tortuga Hotel Beach & Resort
Playa Tortuga Hotel Beach & Resort Bocas Del Toro
Playa Tortuga Bocas Del Toro
Playa Tortuga Hotel Beach And Resort Hotel
Playa Tortuga Hotel Beach And Resort Bocas del Toro
Playa Tortuga Hotel Beach And Resort Hotel Bocas del Toro

Frequently asked questions

Overall score and ratings

7.4

Good

7.8/10

Cleanliness

7.5/10

Staff & service

8.0/10

Amenities

7.3/10

Property conditions & facilities

7.4/10

Eco-friendliness

8/10 Very good

Justin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was fantastic. We felt taken care of and were helped at every turn. The hotel had what we needed, but it was the staff that made it special, specifically the help from the front desk.
Teri, 3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Great and friendly staff.
Jeffrey, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

It was a great home basis for all the activities Bocas has to offer. Pool was great as was all the toys / balls / kayaks they had complimentary. Food was good, not great, but I would recommend this place and their friendly/helpful staff. It was great for our family vacation.
Daniel, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

The water had a lot of chlorine. One of my kids could barely breath after taking a shower and the rest of us had itchy eyes. One we complained at the front desk they merely shrugged their shoulders saying that it was the city's fault, without a hint of sympathy nor look for a solution or alternative (i.e. shower somewhere else).
Matias, 1-night family trip
Verified Expedia guest review

2/10 Poor

NO WAY - not a 4 stars *** a scam***
So much to say... just negative about everything but the staff. Smell in the room, awfull. Cleanliness, noway. Room old and broken= . AC don't work properly . A door is about to fall on your toes . The odor of moisture doesn't gain your trust!! . The safe? Don't work. . The pool. So much birds feecies, not sure into what kind of water you are swimming. . Breakfast - very under standard . The rooms are always annexed to another, but the door between the rooms is not tight at all, so you hear whatever is going on in the other room, including very late chatting and laughing . 4 stars hotel? no way!!! it doesn't encounter a 1 star... . staff is comprehensive and helpful
Mold all around the shower area. Doors so dirty.
The mirror is spotted and reflects the general condition of the Hotel.
The floor, dirty and worn out.
The door on the left side is about to fall off it anchors.
Louis, 4-night trip
Verified Hotels.com guest review

6/10 Good

The view and the pool is beautiful. Staff didn't see too friendly. The first night, we were trying to rest up at 8 PM. Next door, a man was renovating and scraping away with a screeching sounds. My husband told him to stop and he still continue. We called the front desk and they said they will tell him to stop, he didn't. By 9 PM, my husband came out and broke out in broken English and firmly told him to stop making the scraping and screeching sounds. I would not book at this hotel again.
Linh, 3-night family trip
Verified Expedia guest review

4/10 Fair

Unsafe, Dirty but Nice Staff.
This was a rundown hotel. No wifi. Dirty rooms and very smelly. Then to make it worse, there is a sign that says don't swim where there are buoy's. There were none and I swam. There was a ROCK WALL under the water and I had a very serious accident. The staff said i was the THIRD person that happened to recently and that the buoy goes out to see. They said they would replace it but never did. When I checked in, I was given the instructions for dinner as we had all inclusive. I was told only the adults get certain foods but we paid all inclusive for 4. On the second day the manager apologized and said that was an error but the night before we did not have enough food for our family. The staff were super nice and tried to help us in many ways. And they did. But the grounds are not kept up and the pool is dirty. What can the nice staff do with such conditions. I felt terrible for that. The light switches were filthy and the floors dirty and stained. We got bites from bed bugs. The pool is murky every day despite a nice man trying to clean it out each morning. There are no tours but the staff did go out of their way to help us arrange a boat tour and taxi to town. This hotel is very rundown and very dangerous. The only thing that stood out as good was the nice manager, the great front desk staff, the restaurant server and bartender were also very kind as were the two ladies who helped to clean up my face. But I would not stay here.
3-night family trip
Verified Hotels.com guest review

4/10 Fair

Front desk lady hates her job and it shows.
George, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Hidden gem,close to everything but just far enough away. Great bed,cold AC,hot shower.breakfast was included and was great.staff was friendly and helpful.when I return to Bocas this is where I will stay
Daniel, 3-night romance trip
Verified Expedia guest review