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Serena Beach Resort and Spa

4.0 star property
Mombasa beachfront hotel with spa, outdoor pool
VIP Access

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Serena Beach Resort and Spa

Photo gallery for Serena Beach Resort and Spa

Outdoor pool, pool loungers
Terrace/patio
Superior Double or Twin Room, Sea View | Premium bedding, down duvets, free minibar items, in-room safe
Free daily buffet breakfast
Family Room, Non Smoking, Garden View | Bathroom | Separate bathtub and shower, designer toiletries, hair dryer

Overview of Serena Beach Resort and Spa

9.0 out of 10 Superb
9.0/10 Superb

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
Map
Shanzu Beach, Mombasa, Mombasa County, 90352
Main amenities
  • Daily housekeeping
  • On a private beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 4 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
For families
  • Children stay free
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels
  • Garden
  • Terrace

Room options

View all photos for Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View | Premium bedding, down duvets, free minibar items, in-room safe

Deluxe Twin Room, Garden View

  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom | Premium bedding, down duvets, free minibar items, in-room safe

Superior Double or Twin Room, 1 Bedroom

  • 35.7 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View | Premium bedding, down duvets, free minibar items, in-room safe

Deluxe Double Room, Garden View

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View | Premium bedding, down duvets, free minibar items, in-room safe

Superior Double or Twin Room, Sea View

  • 35.7 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Executive Studio Suite, Terrace, Garden View

Premium bedding, down duvets, free minibar items, in-room safe

Executive Studio Suite, Terrace, Garden View

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Non Smoking, Garden View

Family Room, Non Smoking, Garden View | Premium bedding, down duvets, free minibar items, in-room safe

Family Room, Non Smoking, Garden View

  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

About this area

What's nearby

  • On a private beach
  • Bamburi Beach - 4 min drive
  • Nyali Beach - 22 min drive

Getting around

  • Vipingo (VPG) - 35 min drive
  • Mombasa (MBA-Moi Intl.) - 46 min drive
  • Ukunda (UKA) - 100 min drive
  • Airport shuttle (surcharge)

Restaurants

  • The Moorings Floating Restaurant - 6 min drive
  • Yul's - 5 min drive
  • Roberto's - 5 min drive
  • Il Covo - 4 min drive
  • Monaco - 17 min walk
Map

About this property

Serena Beach Resort and Spa

Serena Beach Resort and Spa offers a private beach where you can enjoy beach umbrellas, volleyball and sunloungers, plus you'll have access to on-site scuba-diving, snorkelling and surfing/body boarding. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and Ayurvedic treatments. Dining choices include 3 restaurants, and the bar is a great place to grab a cold drink. Other highlights at this upmarket hotel include a poolside bar, a health club and a fitness centre. Fellow travellers like the overall property condition.

Languages

English, French, German, Italian, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 164 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 6:00 PM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Racquetball/squash
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Surfing/body boarding
  • Windsurfing
  • Pool table
  • Fishing
  • Ecotours nearby

Working away

  • Business centre
  • 5 meeting rooms
  • Conference centre (20000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 5 buildings/towers
  • Built in 1976
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Phone

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Serena Maisha has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic.

Dining

Jahazi Seafood Grill – On-site seafood restaurant.
Makuti Bar – On-site bar.
Nyota Terrace – On-site cocktail bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KES 3100 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for KES 115.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Serena Beach
Serena Beach Mombasa
Serena Beach Resort
Serena Beach Resort Mombasa
Serena Resort
Hotel Serena Beach
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Serena Beach And Spa Mombasa
Serena Beach Resort and Spa Hotel
Serena Beach Resort and Spa Mombasa
Serena Beach Resort and Spa Hotel Mombasa

Frequently asked questions

Does Serena Beach Resort and Spa offer free cancellation for a full refund?
Yes, Serena Beach Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Serena Beach Resort and Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Serena Beach Resort and Spa?
Yes, there's an outdoor pool.
Are pets allowed at Serena Beach Resort and Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Serena Beach Resort and Spa?
Yes, there's free self parking.
Is an airport shuttle service offered by Serena Beach Resort and Spa?
Yes, an airport shuttle is available. The charge is KES 3100 per vehicle one-way.
What are the check-in and check-out times at Serena Beach Resort and Spa?
You can check in from 2:00 PM - 6:00 PM. Check-out time is 10 AM. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Serena Beach Resort and Spa and nearby?
Have fun with on-site activities such as kayaking, rafting and sailing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , racquetball/squash and volleyball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Serena Beach Resort and Spa also has a private beach, an outdoor pool and a sauna, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Serena Beach Resort and Spa?
Yes, there are 3 on-site restaurants.
Does Serena Beach Resort and Spa have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

9.0

Superb

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Angela, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

A good enough stay
Beautiful grounds. Vast gardens and well maintained. Decent beach front with some activities. This hotel is 50 years old, I googled that and it’s been modernized to still afford a good stay. That’s laudable Where it lets down is the food. Breakfast was decent but dinner was a huge letdown. I’m not going to bore you with details, skip the dinner buffet by all means and if you must, the sea food restaurant was a good option. I will never understood paying for things like water when you have a buffet. What is one supposed to do? Choke on meals.
3-night trip
Verified Hotels.com guest review

2/10 Poor

MWAYA, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I enjoyed the Swahili atmosphere at the hotel, the International standards at the Spa, and the kind attention of all the staff I encountered.
Diane, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Wilson and his staff are excellent. They made things right when Expedia couldn't. I will never forget them and plan to visit again.
Dale, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The grounds are very beautiful and serene. The beach is wonderful and the food is absolutely fantastic. Finally, the staff are helpful, professional and friendly.
Michael, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Akbarali, 3-night trip
Verified Expedia guest review

10/10 Exceptional

A fitting end to our holiday and a restful break after a safari tour. High light of the hotel was the quality of the food and the helpfulness of all the staff. They bent over backwards to make sure our stay was comfortable. A particular mention goes to Evelyn at the front desk for helping us with a later check out, Nelson who runs the watersports centre for organising our trips out and the enthusiastic pool instructor for the pool aerobics and water polo.
Mark, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Rachel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Sabina, 1-night trip
Verified Expedia guest review