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Atlantis, The Palm

Photo gallery for Atlantis, The Palm

Exterior
Private beach, free beach cabanas, sun-loungers, beach umbrellas
Private beach, free beach cabanas, sun-loungers, beach umbrellas
Private beach, free beach cabanas, sun-loungers, beach umbrellas
Water park

Overview of Atlantis, The Palm

Atlantis, The Palm

5.0 star property
5-star beachfront hotel with spa, near Aquaventure

9.0/10 Superb

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is £653
Price available on 7/1/2023
Map
Crescent Road, The Palm, Dubai
Main amenities
  • Daily housekeeping
  • On a private beach
  • 20 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools and lazy river
  • Breakfast available
  • Free supervised childcare
  • Free shopping centre shuttle
  • 3 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)

Room options

About this area

What's nearby

  • In Palm Jumeirah
  • Dubai Marina Mall - 20 min drive
  • The Walk - 20 min drive
  • Jumeirah Beach - 15 min drive
  • Wild Wadi Water Park - 22 min drive
  • Burj Al Arab - 22 min drive
  • Souk Madinat Jumeirah - 23 min drive
  • Mall of the Emirates - 23 min drive
  • Ibn Battuta Mall - 21 min drive
  • Burj Khalifa - 34 min drive
  • Dubai Fountain - 23 min drive

Getting around

  • Dubai (DXB-Dubai Intl.) - 32 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 38 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 47 min drive
  • Atlantis Aquaventure Waterpark Station - 5 min walk
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • Starbucks - 5 min walk
  • Asateer Tent - 7 min walk
  • Nasimi Beach - 7 min walk
  • Saffron - 9 min walk
  • Kaleidoscope - 11 min walk

About this property

Atlantis, The Palm

Atlantis, The Palm offers a private beach where you can enjoy free cabanas, beach umbrellas and sunloungers, plus you'll have access to on-site scuba-diving, snorkelling and surfing/body boarding. There's plenty of fun with the 2 outdoor pools and lazy river, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps and aromatherapy. Dining choices include 20 restaurants, and the 3 bars/lounges are great places to grab a cold drink. This luxurious hotel also features a poolside bar, a health club and a fitness centre. The helpful staff and family-friendly amenities get good marks from fellow travellers. The property is only a short walk to public transportation: Atlantis Aquaventure Waterpark Station is 5 minutes away.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 1539 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests must show a valid passport or Emirates ID (for UAE residents) at check-in. These are the only forms of identification accepted at this property.
  • Guests booked in an Imperial Club room must contact this property at least 48 hours in advance to schedule airport transportation.
  • Guests should notify the property in advance of their flight details.
  • Aquaventure water park may not be open daily. Guests should contact the property directly for hours of operation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child (13 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Free shopping centre shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 20 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Water slide
  • Lazy river
  • Playground
  • Free supervised childcare/activities

What to do

  • On a private beach
  • Tennis
  • Racquetball/squash
  • Ecotours
  • Helicopter/aeroplane tours
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Surfing/body boarding
  • Ziplining
  • Shopping
  • Golf lessons nearby
  • Skiing nearby
  • Skydiving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 2 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Lazy river
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 60-inch LED TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

Shuiqi has 27 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • New Year's Eve (31 December) gala dinner per adult: AED 1250
  • New Year's Eve (31 December) gala dinner per child: AED 625 (from 4 to 13 years old)

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 170 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AED 900 per vehicle (roundtrip. Maximum occupancy 4)

Renovations and closures

The property will be renovating from 27 June 2022 to 30 November 2022 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AED 280.0 per night
  • Children's club access is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Atlantis
Atlantis Hotel
Atlantis Hotel Palm
Atlantis Palm
Palm Atlantis
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Atlantis Palm Hotel Dubai
Atlantis Palm Hotel
Atlantis Palm Dubai
Atlantis The Palm
Atlantis, The Palm Hotel
Atlantis, The Palm Dubai
Atlantis, The Palm Hotel Dubai

Frequently asked questions

Does Atlantis, The Palm offer free cancellation for a full refund?
Yes, Atlantis, The Palm does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Atlantis, The Palm?
As of 7 Dec 2022, prices found for a 1-night stay for 2 adults at Atlantis, The Palm on 7 Jan 2023 start from £653, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Atlantis, The Palm?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Atlantis, The Palm?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Atlantis, The Palm?
Sorry, pets aren't allowed.
Is parking offered on site at Atlantis, The Palm?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Atlantis, The Palm?
Yes, an airport shuttle is available. The charge is AED 900 per vehicle roundtrip.
What are the check-in and check-out times at Atlantis, The Palm?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Atlantis, The Palm and nearby?
Have fun with on-site activities such as kayaking, snorkelling and surfing and improve your game at the on-site tennis courts. Additional recreation on-site includes ecotours, helicopter/aeroplane tours and racquetball/squash. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Atlantis, The Palm also has 3 bars, a private beach and a lazy river, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Atlantis, The Palm?
Yes, there are 20 on-site restaurants. Nearby restaurants include Starbucks (5-min walk), Asateer Tent (7-min walk) and Nasimi Beach (7-min walk).
Does Atlantis, The Palm have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Atlantis, The Palm like?
Atlantis, The Palm is located on the waterfront in Palm Jumeirah, a short 5-minute walk from Atlantis Aquaventure Waterpark Station and 5 minutes' walk from Aquaventure.

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Athmane, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mbarak, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kyle, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing but the bad is too small
Dganit, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Atlantis break
1st time at Atlantis was ok not really 5star in my experience, room was ok on second room breakfast average at best as quality was quite poor Hotel staff very friendly
Anthony, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Faizur, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Worth a stay
3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing
Actually it was amazing
Mohammad, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

amazing place
Alfonso, 3-night trip
Verified Expedia guest review

10/10 Exceptional

تجربه رائعه و سوف اكررها في المستقبل
mona, 2-night family trip
Verified Hotels.com guest review