6/10 Good
30 Jan 2023
Don’t book the lady Mary room on a Saturday night
We have stayed at odd fellows previously in a duplex room which was lovely, we decided this time to pay abit extra and go for one of their best rooms, the lady Mary. The room is lovely, could prob do with better lighting in there as it’s very dark but that’s by the by. Our main issue was, with it been a Saturday, noise from a private function below us. You could hear the music crystal clear, word for word. We complained to staff, Emily was amazing, informed us that the music would be turned off at 10pm and we had a discount offered to us as well as complimentary cocktails as switching rooms wasn’t possible due to the hotel been full.
Our next issue was hot water, there was none so we were offered another discount. The hot water did eventually return after some resetting of the boiler.
Hotel staff were brilliant throughout and helped us as much as they could. It’s not their fault but whoever owns the business needs to invest in some sound proofing as this won’t be the first time or last time this problem happens to someone and when you’re paying a premium price for a room you want to receive a premium experience.
Marc
Marc, 1-night trip
Verified Hotels.com guest review