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Novotel Krakow Centrum

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Indoor pool
Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Novotel Krakow Centrum

UNESCO Sustainable Travel Pledge

Novotel Krakow Centrum

4.0 star property
4-star hotel with spa, near National Museum

9.0/10 Superb

1,000 verified guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is £88
Price available on 5/3/2023
ul. Tadeusza Kosciuszki 5, Kraków, Lesser Poland, 30-105

Room options

About this area

What's nearby

  • In Kraków City Centre
  • Main Market Square - 15 min walk
  • Wawel Castle - 3 min drive
  • Royal Road - 11 min drive
  • Wieliczka Salt Mine - 27 min drive

Getting around

  • Kraków (KRK-John Paul II - Balice) - 21 min drive
  • Wieliczka Station - 12 min drive
  • Kraków Plaszów Station - 14 min drive
  • Wieliczka Rynek-Kopalnia Station - 14 min drive
  • Airport shuttle (surcharge)


  • Cafe Oranżeria - 3 min walk
  • Aquarius - restaurant & cocktail bar - 3 min walk
  • Golonkarnia - 4 min walk
  • Grazie - 5 min walk
  • Aika Sushi Restaurant - 5 min walk

About this property

Novotel Krakow Centrum

A great choice for a stay in Kraków, Novotel Krakow Centrum features a marina and offers an airport shuttle (available 24 hours) for PLN 90 per vehicle. You can visit the spa to indulge in hot stone massages, facials or manicures and pedicures, and international cuisine is served at Novo Square, which is open for breakfast, lunch and dinner. Other features of this upmarket hotel include an indoor pool, a bar/lounge and a fitness centre. The pool and helpful staff get good marks from fellow travellers.


English, French, German, Italian, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 198 rooms
  • Arranged over 6 floors


  • Check-in time from 4:00 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Covered on-site self-parking (PLN 80 per day)
  • Wheelchair-accessible parking on site


  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Children's menu

What to do

  • Scooter/moped hire
  • Kayaking
  • Pool table

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre (1572 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Bike hire


  • 1 building/tower
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Marina
  • Sauna
  • Steam room


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant


  • English
  • French
  • German
  • Italian
  • Polish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with a sauna. The spa is open daily.


Novo Square – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of PLN 69 per person (approximately)
  • Airport shuttle service is offered for an extra charge of PLN 90 per vehicle (one-way)


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 40 per accommodation, per night


  • Covered self-parking costs PLN 80 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.


<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Centrum Krakow
Krakow Centrum
Krakow Novotel
Krakow Novotel Centrum
Novotel Krakow Centrum Hotel
Novotel Centrum Hotel Krakow
Novotel Centrum Krakow
Novotel Krakow
Novotel Krakow Centrum
Accor Krakow Centrum
Novotel Krakow Centrum Hotel Krakow
Novotel Krakow Centrum Hotel
Novotel Krakow Centrum Kraków
Novotel Krakow Centrum Hotel Kraków

Frequently asked questions

Does Novotel Krakow Centrum offer free cancellation for a full refund?
Yes, Novotel Krakow Centrum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Krakow Centrum?
As of 3 Feb 2023, prices found for a 1-night stay for 2 adults at Novotel Krakow Centrum on 21 Feb 2023 start from £73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Krakow Centrum?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Krakow Centrum?
Yes, there's an indoor pool.
Are pets allowed at Novotel Krakow Centrum?
Yes, pets are welcome. There's a charge of PLN 40 per accommodation, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Novotel Krakow Centrum?
Yes. Self-parking costs PLN 80 per day.
Is an airport shuttle service offered by Novotel Krakow Centrum?
Yes, an airport shuttle is available. The charge is PLN 90 per vehicle one-way.
What are the check-in and check-out times at Novotel Krakow Centrum?
You can check in from 4:00 PM - anytime. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Novotel Krakow Centrum and nearby?
Have fun during the warmer months with activities such as kayaking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Novotel Krakow Centrum also has a sauna and a steam room, as well as an arcade.
Are there restaurants at or near Novotel Krakow Centrum?
Yes, Novo Square offers international cuisine. Nearby restaurants include Cafe Oranżeria (3-min walk), Aquarius - restaurant & cocktail bar (3-min walk) and Golonkarnia (4-min walk).
What's the area around Novotel Krakow Centrum like?
Novotel Krakow Centrum is located by the river in Kraków City Centre, a short 9-minute walk from Dragon's Den and 10 minutes' walk from Royal Road. Travellers say that this hotel is in a good location.







Staff & service




Property conditions & facilities




8/10 Very good

Monika, 3-night trip
Verified guest review

10/10 Exceptional

Rachel, 3-night family trip
Verified guest review

10/10 Exceptional

Gracjan, 1-night trip
Verified guest review

2/10 Poor

Carla, 2-night trip
Verified Expedia guest review

6/10 Good

Nice hotel far from center, under construction
The hotel is nice and stuff is friendly but the hotel is not close to old town by walk, and there is a noise of construction all day long. Paid parking is available. Breakfast is nice.
Oren, 2-night family trip
Verified guest review

10/10 Exceptional

Fumiyo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Novotel Krakow
A modern, clean and friendly hotel in a great location. Only a short walk to the old town and Krakow's main attractions. Amazing breakfast with plenty of choice. The pool was great fun for the kids and a nice way to relax in the evening after a day of exploring. Would stay here again!
Kevin, 3-night family trip
Verified guest review

8/10 Very good

Lovely staff and well run, clean hotel. The pool was full of kids, which is great if you have a family. (I was the grumpy lone swimmer dodging beach balls). The hotel is a short walk from town but cabs are plentiful and cheap via Uber and Bolt to the main square and surrounding areas. Breakfast was good (no bacon for some reason) and the posh fair trade shampoos and body creams of my previous stays at Novotel were no longer available post pandemic. Excellent coffee. It’s a well run hotel and is known, so tour operators do picks up with no quibble. I’ll come again. As my son said, Kraków is a fairy tale.
Victoria, 7-night family trip
Verified Expedia guest review

8/10 Very good

jean noel, 3-night trip
Verified guest review

10/10 Exceptional

All good except that the hotel didn't have USB charger for our phone. We have to come down the lobby to charge our phone. This is a must to have in a hotel.
Fred, 2-night romance trip
Verified Orbitz guest review