Hotel Palenque

Photo gallery for Hotel Palenque

Primary image
Indoor pool
Indoor pool
Indoor pool
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Hotel Palenque

Hotel Palenque

2-star property
Art Deco Palenque hotel with 1 indoor pools, connected to a shopping centre

6.2/10 Good

46 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bar
  • 24/7 front desk
Map
Ave 5 De Mayo No 15 Col Centro, Palenque, CHIS, 29960
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Children's pool
  • Bar/lounge
  • Room service
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Self-serve laundry
  • Gift shops/newsstands
  • Luggage storage
For families
  • Children's pool
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • Heart of Palenque

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 5 min drive
  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 109 min drive

About this property

Hotel Palenque

Hotel connected to a shopping centre
Take advantage of a terrace, a garden and laundry facilities at Hotel Palenque. In addition to a bar, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool and a children's pool
  • Free self-parking
  • A 24-hour front desk, a banquet hall and a porter/bellboy
  • A front desk safe, tour/ticket information and a TV in the lobby
  • Guest reviews give good marks for the helpful staff
Room features
All guest rooms at Hotel Palenque include thoughtful touches, such as climate-controlled air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 21-inch TVs with cable channels
  • Balconies, daily housekeeping and desks

Languages

English, Spanish

At a glance

Hotel size

  • 27 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Property amenities

Food and drink

  • Bar/lounge
  • Room service

Travelling with children

  • Children's pool

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1960
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An indoor pool

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 21-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Refundable deposits

  • Cash deposit: MXN 100 per day

Pool, spa, & gym (if applicable)

  • Guests under 5 years old are not allowed in the swimming pool, and guests under 5 years old are only allowed in the swimming pool with adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards.

Also known as

Hotel Palenque
Palenque Hotel
Hotel Palenque Hotel
Hotel Palenque Palenque
Hotel Palenque Hotel Palenque

Frequently asked questions

Does Hotel Palenque offer free cancellation for a full refund?
Yes, Hotel Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Palenque?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Hotel Palenque?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Palenque?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Palenque?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Hotel Palenque and nearby?
Hotel Palenque has an indoor pool and a garden.
Are there restaurants at or near Hotel Palenque?
Yes. Nearby restaurants include Las Tinajas (3-min walk), Café de Yara (3-min walk) and Tropi Taco (4-min walk).
Does Hotel Palenque have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Palenque like?
Hotel Palenque puts you in the heart of Palenque. Popular attractions include Palenque National Park, which is 19 minutes away by car.

Overall score and ratings

6.2

Good

7.0/10

Cleanliness

6.7/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

4/10 Fair

Mixed review: Very nice and helpful staff. There is very little to do in the center of Palenque. If staying again, I would stay at one of the nice hotels on the road out to the ruins. There was only one outlet in the room for all o fly devices. The room was old and definitely not sound proof with windows that let noise in. I could hear everything going on in the main plaza nearby, including the band and military recognition that started at 7 am one morning.
Terry, 2-night trip
Verified Expedia guest review

6/10 Good

Great location near park and businesses like stores & restaurants. Clean rooms but older fixtures. Nice helpful front desk staff.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Cute hotel in fun town
This is such a unique and quirky hotel. Beds are on the firm side and there are jalousie windows on the wall by the hallway. It’s right by the main town square which can be lively at night. The hotel restaurant has live entertainment as well.
Laura, 1-night romance trip
Verified Hotels.com guest review

4/10 Fair

Bad service and personal not enough to help
bad internet. The breakfast is was very poor and restorant not so clean
Verified Expedia guest review

2/10 Poor

Hotel Palenque--August 2012
I did not have a good time at this hotel. It was unbeliveable noisy, and the noise cam from many sources. First off, the restaurant played music that was too loud. Secondly, most rooms are right on the street, near the main park, and the street noise went on well after midnight. Thirday, the air conditioners were so loud that it was hard to sleep. And even those didn't drown out the ambient noise. Lastly, one of the reasons I rented this place was because it had a pool--which was closed! This was August--peak travel time to this part of Mexico, and blistering hot. I was told, "Tomorrow it will be open." Hah! I stayed there three days and it was never open! There were plenty of other places to stay in Palenque. I'd avoid this play!
Verified CheapTickets guest review

8/10 Very good

Muy buen servicio
La ubicación es excelente, pero las instalaciones deben de ser remodeladas, y el estacionamiento hacerlo más seguro y techado.
Francisco, 1-night trip
Verified Hotels.com guest review

6/10 Good

muy viejo rescatable la ubicacion
viejo ruidoso pero atentos y buen ubicado
1-night family trip
Verified Hotels.com guest review

8/10 Very good

El personal súper accesible y con la mejor disposición de ayudar. Muy bien ubicado. La habitación muy limpia y con aire acondicionado y ventilador funcionales al 100%. Lo único que cambiaría sería la iluminación, demasiados tenues los fotos. La habitación es muy oscura. La alberca súper limpia, no importa si hay gente o no usándola, la mantienen impecable.
Miguel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

JUAN, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Fotos no reales del hotel
Nada que ver con la realidad y las fotografías que publican del hotel, no nos dieron con aire acondicionado, muy viejo el hotel
maesther, 1-night trip
Verified Expedia guest review