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Mercure London Staines-upon-Thames Hotel, Staines

3 starsThis establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Thames StreetStainesEnglandTW18 4SJUnited Kingdom, 0203 027 9779
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Good3.6 / 5
Service
Fantastic service
Location
Great location
Cleanliness
Could use a good cleaning
Value for money
Value for money could be better
89See all 89 Hotels.com reviews
From 679 reviewsTripAdvisor Traveller Rating

Mercure London Staines-upon-Thames Hotel, Staines

Hotel Info: 020 3027 9803

from £88
  • Non-Smoking
  • Room, 2 Single Beds, View
  • Non-Smoking
  • Classic Double Room
  • Privilege, Double Room, 1 Queen Bed
  • Privilege, Double Room
  • Classic Room, 1 Double Bed, View
  • Family Room (Family)

At a glance

Key facts

Hotel size

  • This hotel has 88 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed *

  • 1 per room

Internet

  • Free WiFi in rooms

Transport

Parking

  • Free self parking (limited)

Also known as

  • Mercure London Staines-upon-Thames Hotel
  • Mercure Thames Hotel Staines
  • Mercure London Staines-upon-Thames
  • Accor Thames Hotel Staines
  • Mercure Thames Lodge Staines Hotel Staines
  • Mercure Thames Hotel Staines
  • Mercure Staines-upon-Thames Hotel
  • Staines-upon-Thames Hotel
  • Accor Thames Hotel Staines
  • Mercure Thames Lodge Staines Hotel Staines

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

Deposit: GBP 50 per night

Optional extras

Late check-out can be arranged for an extra charge of GBP 50

Rollaway beds are available for GBP 10 per night

Full breakfast is offered for an extra charge of GBP 15.50 per person (approximately)

Pets are allowed for an extra charge of GBP 10 per pet, per day

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Laundry facilities
Facilities
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Lounge Bar – On-site bar.

Mercure London Staines-upon-Thames Hotel, Staines’s small print

Also known as

  • Mercure London Staines-upon-Thames Hotel
  • Mercure Thames Hotel Staines
  • Mercure London Staines-upon-Thames
  • Accor Thames Hotel Staines
  • Mercure Thames Lodge Staines Hotel Staines
  • Mercure Thames Hotel Staines
  • Mercure Staines-upon-Thames Hotel
  • Staines-upon-Thames Hotel
  • Accor Thames Hotel Staines
  • Mercure Thames Lodge Staines Hotel Staines

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

Deposit: GBP 50 per night

Optional extras

Late check-out can be arranged for an extra charge of GBP 50

Rollaway beds are available for GBP 10 per night

Full breakfast is offered for an extra charge of GBP 15.50 per person (approximately)

Pets are allowed for an extra charge of GBP 10 per pet, per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 89 reviews

Mercure London Staines-upon-Thames Hotel, Staines
Poor1.0 / 5
Don't stay here
The hotel was horrible, my room, 25, was dirty and disgusting with stains on the curtains. Don't stay here.
1 night business trip
Mercure London Staines-upon-Thames Hotel, Staines
Fair2.0 / 5
Bath room Needs a good maintenance
Not so good plug in the bath did not work, unable to turn off the water to the shower or the bath needs a plumber and a good maintenance overhaul
1 night romance trip
Mercure London Staines-upon-Thames Hotel, Staines
Outstanding5.0 / 5
Convenient
Staff very helpful and Restarant was good
2 night romance trip
Mercure London Staines-upon-Thames Hotel, Staines
Poor1.0 / 5
Run down, dirty miserable hotel
This hotel very run down, not in good repair and not clean. Should be out of business and seems to be heading this way quickly. First room we were given had plumbing fixtures that either did not work or were missing pieces, floor was dirty, room was not clean, no soap or shampoo, second room was an improvement in that hot water did flow into the sink, the toilet seat was attached to the toilet, room was marginally cleaner but not up to minimum hotel standards. Do not stay here if you can avoid it.
1 night romance trip
Mercure London Staines-upon-Thames Hotel, Staines
Fair2.0 / 5
Very run down hotel which is too hot in summer
Very run down hotel which is too hot in summer but very few options in Staines. This hotel is years overdue for renovation, the staff are clearly embarrassed when questioned about it. Carpets are stained and threadbare, walls are badly painted and dirty, windows have not been cleaned inside or out for a long time and there is mould in the bathrooms. It really isn't good enough when this hotel is part of the Mercure/ Accor chain. The staff and location are excellent but the hotel condition, facilities, bar and restaurant are poor. This is a hotel to avoid in the summer, no air conditioning and the small fans provided in each room do not cool the room.
1 night business trip

See all reviews

Mercure London Staines-upon-Thames Hotel, Staines

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