Áurea Hotel & Suites

The place was beautiful rooms very good. People wonderfull and hard workers trying their best to make me feel comfortable under the circumstances. But the place was under construction there was not much the employees can do, a lot of things were not working properly or missing the first night I had to sleep with a broken window they couldn’t give me another room because they were full. The restauran (under construction too) was horrible food. But services I feel sorry for the employees a wonderful people

The reception staff are unwelcoming, arrogant, and impolite. They are disconnected from the rest of the staff and are too busy surfing the internet or listening to music. The complex is decent overall. Location is okay. If you are asked to stay on the north side of the complex, you may hear the football match next door, which could impact sleep.

No internet password. No phone working in room. Walked long to ask password. Gave me wrong password. No restaurant with food, or drinks listed on menu. Unable to Use locked safe. Again long walk to ask for help. Employees very kind and helpful. All that disruption is because they are under Renovations. After May when they are done it will be without this problems I hope. I will go back after May. Best bed. Big room. You can not order uber from room. You have to do it from lobbby. Hotel is too big and even when you input the address it shows on the driver on a different street. No Lobby no as is under renovations. Good luck and enjoy the bed. It is the reason I would go back after May.

Room was very satisfactory and large Staff are polite and professional. Unfortunately the hotel is undergoing renovation on the dining area and the reception. Oveall a good stay.

Have stayed here many times with our dog and it always has been good. Only thing this time they had noisy construction going on and we were not warned of it. Little pricey considering.