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Banyan Tree Mayakoba

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Exterior
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers

Overview of Banyan Tree Mayakoba

VIP Access
UNESCO Sustainable Travel Pledge

Banyan Tree Mayakoba

5.0 star property
Upmarket beachfront hotel with golf course, near El Camaleon Mayakoba Golf Course

9.6/10 Exceptional

924 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is £638
Price available on 15/12/2022
Map
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • Golf course
  • Restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • 4 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Room options

About this area

What's nearby

  • On the waterfront
  • Tres Rios Ecopark - 9 min drive
  • Quinta Avenida - 12 min drive
  • Mamitas Beach - 18 min drive
  • Playa del Carmen Main Beach - 18 min drive
  • Maroma Beach - 15 min drive
  • Playa del Carmen Maritime Terminal - 23 min drive
  • Playacar Golf Club - 27 min drive
  • Xplor Theme Park - 24 min drive
  • Xcaret Eco Theme Park - 27 min drive
  • Ferry to Cozumel - 32 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.5 miles/21.7 km
  • Area shuttle

Restaurants

  • La Brasserie - 8 min drive
  • Koh Thai - 8 min drive
  • Casa del Lago - 8 min drive
  • Arezzo - 8 min drive
  • Fonda Argentina - 9 min drive

About this property

Banyan Tree Mayakoba

Putting you within a 15-minute drive of Quinta Avenida, Banyan Tree Mayakoba offers a private beach where you can enjoy beach umbrellas, beachside drinks and sunloungers. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Offering ocean views, Sands Beach Club serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a golf course and a free kid's club. Fellow travellers like the helpful staff and nice bathrooms.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 161 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3 PM until 1 AM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The credit card used to book the reservation must be presented by the cardholder at check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (1 per room, up to 22 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free secured on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 3 bars/lounges
  • Restaurant
  • Beach bar
  • Poolside bar
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Archery
  • Ecotours
  • Golfing
  • Hiking/biking trails
  • Kayaking
  • Sailing
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference space (3310 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf caddy on site
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness centre
  • 18 holes of golf
  • 2 outdoor pools
  • Designer shops on site
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Wine-tasting room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Doorbell and phone notifications
  • Lever door handles
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Private pool
  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Recycling

Special features

Spa

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Dining

Sands Beach Club – Overlooking the ocean, this restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Oriente – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Cello – This restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Saffron – Overlooking the garden, this fine-dining restaurant specialises in Thai cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
The Tomahawk Den – Overlooking the garden, this steakhouse only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 56.8 for adults and USD 28.4 for children (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 60 per pet, per stay

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Banyan Tree Mayakoba
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Playa del Carmen
Mayakoba Banyan Tree
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Hotel Playa del Carmen

Frequently asked questions

Does Banyan Tree Mayakoba offer free cancellation for a full refund?
Yes, Banyan Tree Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Banyan Tree Mayakoba?
As of 29 Nov 2022, prices found for a 1-night stay for 2 adults at Banyan Tree Mayakoba on 15 Dec 2022 start from £638, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Banyan Tree Mayakoba?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Banyan Tree Mayakoba?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Banyan Tree Mayakoba?
Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 60 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Banyan Tree Mayakoba?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Banyan Tree Mayakoba?
You can check in from 3 PM - 1 AM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Banyan Tree Mayakoba and nearby?
Have fun with on-site activities such as kayaking, sailing and archery, and practise your swing at the golf course. Additional recreation on-site includes aerobics , ecotours and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Banyan Tree Mayakoba also has 3 bars, a private beach and private pools, as well as a 24-hour fitness centre, a sauna and a picnic area.
Are there restaurants at or near Banyan Tree Mayakoba?
Yes, Sands Beach Club offers al fresco dining, international cuisine and garden views. Nearby restaurants include La Brasserie (2.9 mi), Koh Thai (2.9 mi) and Arezzo (3.8 mi).
Does Banyan Tree Mayakoba have any outdoor private spaces?
Yes, every room features a private pool and a furnished balcony or patio.
What's the area around Banyan Tree Mayakoba like?
Banyan Tree Mayakoba is located on the waterfront. Popular attractions include Xcaret Eco Theme Park, which is 27 minutes away by car. Travellers say that this hotel is in a good location.

Overall score and ratings

9.6

Exceptional

9.8/10

Cleanliness

9.7/10

Staff & service

9.5/10

Amenities

9.7/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Regina was amazing
Sumay, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

It was very good.
William Kourtney, 4-night romance trip
Verified Expedia guest review

8/10 Very good

It’s a beautiful property. Food is expensive, in villa dining was reasonable.
Daisy, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Paradise
Probably best resort I have ever stayed at just stunning in every way!! Truly a paradise hotel
susan, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent vacation wish it was all inclusive
Monique, 3-night romance trip
Verified CheapTickets guest review

10/10 Exceptional

Best Vacation. Outstanding.
Andrei, 4-night romance trip
Verified Expedia guest review

8/10 Very good

We had an incredible time and highly recommend the dinning (loved everything but we’ll never forget Saffron w/Oscar), boat tour, and Sands Beach Club. Gammy (Gamamiel? sorry if misspelled Buddy!!) at the Sands pool was the best experience we’ve ever had- the perfect blend of personality and service. Couldn’t stop being awed by the layout and location. The only real downside we found was unfortunately they don’t answer the phone which is so hard to write as we clearly felt the rest of the staff did an incredible job! In Villa dial 0 would often take 4-5 attempts with no callback and same deal with In Villa Dining. Our airport transportation, which was arranged through the resort, dropped us off at the wrong terminal and we still haven’t received a response other than 1 Concierge asked us to call their vendor (nothing from them either). I truly say this in the hope they can address picking up the phone and give the rest of the team the respect they deserve. I have a feeling they already know this is an issue. To cheer this up a bit- we actually spent far less than anticipated and wished we went bigger! Some items may seem pricey but we felt overall the price was justifiable for the experience. We really loved Mayakoba and will be back very soon! We miss you too Manuel!
Jeffrey, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Troy, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to visit and relax. The complimentary bikes were a great way to get around the resort. Staff was great and very polite. I would highly recommend this place…. Btw they have people with falcons walking around… friggin sweeet!
Pra Sith, 3-night romance trip
Verified Expedia guest review