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All properties in Playa de Palma, Balearic Islands, Spain
1 room, 2 adults

Grupotel Orient

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Beach nearby
Carrer de la Duna, 3, Playa de Palma, Mallorca, 07600, Spain

4-star hotel with outdoor pool, near El Arenal Beach
  • Free buffet breakfast, free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Babysitting or childcare (surcharge)
    • Children's pool
    • Beach nearby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • A very good stay, room was very modern and clean, food was fantastic as was the service,Aug 31, 2019
  • Hotel was very clean as were the rooms. Majority of staff helpful and polite. One draw…Aug 29, 2019

Grupotel Orient

  • Double Room, Balcony
  • Single Room, Balcony
  • Double Room Single Use, Balcony

What’s around Grupotel Orient

Landmarks

  • El Arenal Beach - 19-min walk
  • Palma Aquarium - 43-min walk
  • Paseo Maritime - 8.4 mi / 13.6 km
  • Cathedral of Santa Maria of Palma - 8.8 mi / 14.2 km
  • Visit Mallorca Stadium - 11.6 mi / 18.7 km
  • Cala Mayor Beach - 14.1 mi / 22.7 km
  • Bellver Castle - 14.7 mi / 23.6 km
  • Mallorca Casino - 15.1 mi / 24.2 km

Getting around

  • Palma de Mallorca (PMI) 8-min drive
  • Marratxi Pont d Inca Nou Station 13-min drive
  • Marratxi Poligon Station 14-min drive
  • Es Caülls Station 15-min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 272 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self-parking on site

  • Free street parking nearby

Offsite

  • Area shuttle *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
Things to do
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis courts - 4
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Mountain biking on site
  • Playground on site
  • Children's pool
  • Spa tub
  • Sauna
Working away
  • Conference space
  • Conference space size (feet) - 2045
  • Conference space size (meters) - 190
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1971
  • Lift
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Grupotel Orient are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Dining

On-site venue – This buffet restaurant specialises in international cuisine and only serves dinner.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Grupotel Orient’s small print

Also known as

  • Grupotel Orient Hotel Playa de Palma
  • Grupotel Orient Hotel
  • Grupotel Orient Playa de Palma
  • Grupotel Orient
  • Grupotel Orient Playa De Palma, Majorca
  • Grupotel Orient Hotel
  • Grupotel Orient Playa de Palma
  • Grupotel Orient Hotel Playa de Palma

Policies

Please note this property enforces a strict dress code in its dining outlets. In the evening, men should wear pants, long or short-sleeved collared shirts, and appropriate footwear.
Fee for in-room wireless Internet: EUR 5 per day (rates may vary). Fee for wireless Internet in public areas: EUR 5 per day (rates may vary).

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

The property affirms that it adheres to the Intertek Cristal (third-party expert - Global) sanitisation guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grupotel Orient

  • Does Grupotel Orient offer free cancellation for a full refund?
    Yes, Grupotel Orient does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Grupotel Orient currently open?
    This property is closed from 15 March 2020 to 1 February 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Grupotel Orient?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grupotel Orient?
    Yes, there's free self parking.
  • Is there a pool at Grupotel Orient?
    Yes, there's an indoor pool, an outdoor pool and a children's pool.
  • Are pets allowed at Grupotel Orient?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Grupotel Orient?
    You can check in from 2:00 PM to anytime. Check-out time is noon.
  • Are there restaurants at or near Grupotel Orient?
    Yes, there's an on-site restaurant that serves international cuisine. Nearby restaurants include Megapark (8-min walk), Rincón Gallego (10-min walk) and Europa (11-min walk).
  • What is there to do near Grupotel Orient?
    Recommended spots to visit include El Arenal Beach (1 mi) and Palma Aquarium (2.2 mi), along with Paseo Maritime (8.4 mi) and Cathedral of Santa Maria of Palma (8.8 mi).

Recent reviews

Very good 8.4 From 123 reviews

Very good 8.0
Good value for money
Pleasant solo stay during the first week of October, but the weather was a bit hit and miss and not warm enough for pleasant swimming in my opinion. The hotel is really good value for money with the inclusive buffet meals and unlimited use of the outdoor pool and the spa/wellness centre which includes a wet and dry sauna and indoor pool. If you're a light sleeper I'd advise requesting a room on the rear side of the building. The front side can be subject to noise from entertainment out the front. I requested to move and was given a quieter room without issue.
gb6 night trip
Very good 8.0
Good food, rooms but no parking & terrible manager
I was staying at the orient for one night on a stopover and overall the hotel was great, reception staff were great. Food was good and I really enjoyed the hotel overall. I only had one issue and that was with the manager. First of all I was stopping over for one night only and I would have a hire car so I chose this hotel as it clearly states that it has free parking. As I was unable to find the parking I pulled up outside the hotel (which is on a side street and not in a very busy area) in a spot designed for the shuttle bus, as I was only going to be there for 2 minutes while I ran in to reception to ask them whereabouts the parking was. It was approximately 00:00 and just as I got out of the car a person who told me he was the hotel manager immidately rushed over the me and told me that I must move immediately, I said sorry is it okay if I leave it there for two minutes to go and speak to the reception about parking. Immediately and aggressively he said "no you must move the car now and I am copalling the police" I was shocked to say the least and I said I'm sorry I don't think that's necessary it's only for a minute while I run in and ask about parking. Very abruptly he responded with "there is no parking, I'll call the police. Park somewhere else" I said I'm sorry but where am I supposed to park? The hotels.com website clearly states free parking" He said that these aren't the hotel website so it's none of his concern and mentioned the police again.
Jack, gb1 night business trip
Very good 8.0
Good Quality and Good Facilities
Great Hotel. A bit of a walk up the hill to get there from the beach but really good facilities and quite chilled
Denzil, gb1 night trip
Exceptional 10.0
Perfect for a few days away.
Beautiful hotel, very clean and modern throughout, room was amazing and cleaned daily. Food was superb, all diets catered for and very tasty. Can't fault the hotel at all and i got it at a great price and was upgraded to a double room from a single. Would definitely return. 10 minutes from the airport by taxi, near to a bus stop to take you to Palma, and 5 minute walk from the beach. I think I was the only English person there as everybody else seemed to be German, but I travel to get away from home so this suited me just fine :-)
Steven, gb3 night trip
Very good 8.0
No tiene Parking
Experiencia en general buena, comida correcta, estuvimos 6 días sin mucha variedad en el menú, aunque tienen varias opciones al ser buffet. IMPORTANTE, en la página del hotel dicen tener Parking gratuito y no es real. Aparcas en la calle, (es verdad que es gratis, pero en la calle), y todos los días tuvimos que dar vueltas entre 15 y 25 mints buscando un sitio para aparcar, y hablamos de la última semana de Sept. No añadimos fotos porque las de la página del hotel, son reales. La playa más cercana (Playa del Arenal, está a 8 mints andando, y el paseo marítimo tiene buena oferta de ocio). Por lo demás, todos los servicios correctos, a destacar, la Amabilidad del personal.
CARLOS, es6 night trip
Exceptional 10.0
Todos los trabajadores con trato y atención excelente. Toda la comida muy buena y la piscina al aire libre perfecta para relajarte un poco después te estar visitando Mallorca. Muchas gracias por el servicio y nos veremos pronto porque repetiremos
Sheila, es3 night trip with friends
Exceptional 10.0
Tolles Hotel mit sehr guter Atmosphäre
Es war sehr schön. Immer wieder gerne
Guido, de4 night trip
Very good 8.0
Bon hôtel bon rapport qualité-prix
Hotel réservé en dernière minute, bien placé à 500m de la plage, bon rapport qualité-prix. Pour avoir séjourné dans 2 autres hotels du même groupe (Grupotel), les buffets étaient moins variés
Laetitia, fr2 night family trip
Fair 4.0
Check Inn war einfach nur unterirdisch!!! Erst hatten Sie meine Reservierung nicht gefunden bzw. keine E-Mail von Ihnen erhalten. Dann hatte mir der männliche receptionist ein schönes Zimmer heben wollen woraufhin seine Kollegin auf spanisch zu ihm sagte er solle mir kein schönes geben sondern ein einfaches Zimmer, da sie dachte ich spreche kein Spanisch. Das war ziemlich frech und unfreundlich!!!
Amir, de1 night trip
Very good 8.0
Bra service
Mysig hotel, otroligt trevlig personal som jobbar på hotellet. Maten var bra inget konstigt och låg ganska nära stranden vilket var ett plus. Rummen var mysiga o hade AC, så det var bra!! Den enda nackdelen var att det kändes som att man var i Tyskland, så så många tyskar vilket var helt sjukt! Men annars toppen hotel!!
se9 night romance trip

Grupotel Orient

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