24 Mar 2023
If you’re looking for a spa, don’t book here
If you’re expecting a Spa, don’t bother , there isn’t one. There is a pamper room somewhere on the estate (apparently) but with no staff on site or facilities what so ever. We booked a suite , the mini bar was empty there were broken electronics in the room and card key broke several times over the 2 days. As well as this, there were stains on the carpet and the decor was in desperate need of updating. To top it off the night porter let us out for a cigarette and then locked up the building g which meant we were stuck outside in the icy weather from 11:45 pm to 1:45 in the morning and the hotel phone was set to voicemail! Other than that the other staff were lovely and the bed was extremely comfortable!
emma, 2-night trip with friends
Verified Hotels.com guest review