6/10 Good
11 Sept 2023
Very old fashioned and overpriced. Not 5* standard
This must have been a very nice hotel once. It’s clean and spacious, it’s faraway from the city centre, but ok location. Staff are nice. However, the hotel is in urgent need of renovation, at least my room on the 12th floor. The bathroom was modern and spacious, but room furniture was literally falling apart. The air con was practically antique and the safe was TINY without room for a tablet or laptop. You can hear the people next door through paper-thin walls. Pool was small and very cold. It doubles as a bar so imposible to use after 6pm even though it closes at 8pm. Indoor pool very average. On the last day reception was calling at 10 mins past checkout time. Last time I experience that was in a shared youth hostel 15 years ago! This might have been clases as 5* one day but it isn’t now, not even a very good 4*. Breakfast was basic and very limited for vegetarians. It’s very expensive for what you get. It’s overall decent, but overpriced and not very comfy. I can’t recommend.
Santiago
Santiago, 4-night business trip
Verified Hotels.com guest review
