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Sugar Mill hotel

4.0 star property
Beachfront hotel with spa, near Apple Bay

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Located near Smuggler's Cove Beach, Sugar Mill hotel offers a serene retreat with an outdoor pool and free beach cabanas. Enjoy a cooked-to-order breakfast, indulge in spa treatments like hot stone massage at the onsite spa or dine at one of two restaurants while taking advantage of high-speed WiFi. Previous guests rave about the helpful staff.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free breakfast
  • Spa
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Beach bar
  • Coffee shop/cafe

Feel at home (6)

  • Kitchenette
  • Connecting/adjoining rooms available
  • Separate sitting area
  • Television
  • Garden
  • Terrace
The current price is £388
includes taxes & fees
18 May - 19 May

Why we love this property

Beachside bliss
This hotel offers a white sand beach escape. Free cabanas, beach club, towels, umbrellas, and loungers await, with a beach bar and walkway to water.
Dining for every taste
Culinary magic happens at 2 restaurants, a cafe, and 3 bars. A free cooked-to-order breakfast starts each morning with delicious flair.

Room options

View all photos for DeLuxe Studios

DeLuxe Studios | Premium bedding, down duvets, memory-foam beds, in-room safe

DeLuxe Studios

10.0 out of 10
Exceptional
(13 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Tiffany Prestige

Tiffany Prestige | Premium bedding, down duvets, memory-foam beds, in-room safe

Tiffany Prestige

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Map
main street, West End, Tortola

What's nearby

  • Little Carrot Bay - 1 min walk - 0.0 km
  • North Shore Shell Museum - 1 min walk - 0.2 km
  • Great Carrot Bay - 3 min walk - 0.3 km
  • Apple Bay - 6 min walk - 0.5 km
  • Ballast Bay - 1 min drive - 1.0 km

Getting around

  • Tortola (EIS-Terrance B. Lettsome Intl.) - 47 min drive
  • Spanish Town (VIJ-Virgin Gorda) - 16.2 miles/26.1 km
  • St. Thomas (SPB-St. Thomas Seaplane Base) - 18.3 miles/29.4 km
  • St. Thomas (STT-Cyril E. King) - 20.3 miles/32.7 km

Restaurants

  • ‪Sebastian’s Seaside Grill - ‬2 min drive
  • ‪Myetts Garden & Grill - ‬4 min drive
  • ‪Omar’s Dockside - ‬9 min drive
  • ‪Grizzle Meat Chip Schmitzer - ‬9 min drive
  • ‪Peg Legs - ‬9 min drive

About this property

Sugar Mill hotel

  • At Sugar Mill hotel, you can spend time at the beach enjoying free cabanas, beach umbrellas and beachside drinks, plus you'll be within a 10-minute walk of Apple Bay. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages at the spa. Dining choices include 2 restaurants, and the 3 bars/lounges are great places to grab a cold drink. Other highlights include a terrace and a garden. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 10:00 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • The property charges 3 per cent for credit card payments
    • There is no front desk at this property
    • Guests will receive an email within 7 days before arrival with check-in instructions; your host will greet you
    • This property doesn't offer after-hours check-in
    • Prior to arrival, you must complete online registration via a secure link
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
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Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 8:00 AM–10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • Beach bar
  • Coffee shop

What to do

  • On the beach
  • Free beach club

Working away

  • Meeting room

Services

  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Garden
  • Terrace
  • Library
  • Television in common areas
  • An outdoor pool
  • Designer shops on-site
  • Full-service spa
  • Massage/treatment rooms
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Handrails in stairwells

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Wet bar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Memory-foam mattress

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Kitchenette
  • Free bottled water
  • Coffee grinder
  • Ice maker
  • Paper towels

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 150.00 per accommodation, per night

Optional extras

  • Credit card charges are subject to an extra charge of 3 per cent

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Frequently asked questions

Is there a pool at Sugar Mill hotel?

Yes, there's an outdoor pool.

Are pets allowed at Sugar Mill hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Sugar Mill hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Sugar Mill hotel?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is noon.

What is there to do at Sugar Mill hotel and nearby?

Sugar Mill hotel has 3 bars and a spa, as well as an outdoor pool and a garden.

Are there restaurants at or near Sugar Mill hotel?

Yes, there are 2 on-site restaurants.

Does Sugar Mill hotel have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a fridge, an espresso maker and a coffee maker.

Does Sugar Mill hotel have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sugar Mill hotel like?

Sugar Mill hotel is a short 6-minute walk from Apple Bay and 2 minutes' walk from North Shore Shell Museum.

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Reviews

Sugar Mill hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

10

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The property features a private beach with stunning sunset views and a relaxing atmosphere. (3 reviews)
  • The pool was fantastic and offered a great option for relaxation. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
View
Islands
Restaurant
Location

Reviews

Verified

10/10 Exceptional

Amazing staff, great location and the food was the best we found on the island.
Fred, 5-night trip
Verified

10/10 Exceptional

I had an excellent stay at sugar mill resort. The staff was more than accom
Jeffrey, 4-night trip
Verified

10/10 Exceptional

Staying at the Sugar Mill was lovely from beginning to end. The rooms are wonderful, with spectacular views. Everyone was helpful, kind and courteous. The food is wonderful! We are already looking forward to our next visit!
Wendy, 1-night trip
Verified

10/10 Exceptional

We generally had a very good experience at this p[roperty. Staff always well attentive, good food, great location.
Howard, 4-night trip
Verified

10/10 Exceptional

Very nice place to stay, wonderful staff, excellent restaurants
Nelson, 1-night trip
Verified

10/10 Exceptional

Lovely place to stay great food too.
Pamela Jayne, 4-night trip
Verified

8/10 Very good

Clean and comfortable room. Nice view of the ocean. Only dining option was hotel restaurant which was overpriced and not that good. Manager was ungracious if not surly.
Michael, 2-night trip
Verified

10/10 Exceptional

Traditional Caribbean hotel, upscale with nice amenities. The owners were on site, great hospitality, excellent food. Staff friendly, helpful and truly interested in making our stay memorable.
Christa, 1-night trip
Verified

10/10 Exceptional

Well run, beautiful and charming. Food was outstanding!
Gregory, 2-night trip
Verified

10/10 Exceptional

Loved the dining experience! Nice pool too!
Mary Jo, 2-night trip
Verified

10/10 Exceptional

Lovely Stay!

At Sugar Mill Hotel we found a charming, cottage like accommodation. We had a view of the sea. Our hosts and all the staff were all helpful and friendly. The meals were excellent, and the atmosphere in the dining rooms perfect.
At the pool
george, 3-night trip
Verified

10/10 Exceptional

Suger Mill is very clean with a friendly staff. Dining was fantastic.
Greg, 2-night trip
Verified

10/10 Exceptional

This is a quaint boutique resort with amazing staff. Two restaurants on property are your primary choices and the food was excellent! Highly recommend if you’re looking for a quiet getaway.
Chris, 2-night trip
Verified

10/10 Exceptional

The owners take such a hands-on approach. It's a fabulous boutique property. They have done a wonderful job of preserving the feel of the old sugar mill, while providing modern convivences.
James, 1-night trip
Verified

8/10 Very good

Beautifull property, would like to see more lighting on the pathways. GM&Staff all were very helpfull and friendly
ferdinand van der, 2-night trip
Verified

10/10 Exceptional

Beautiful property, somewhat secluded. Just what our group of 10 needed after a week of sailing around the VI’s. The staff are so accommodating, the food was great and the rooms were awesome. A true gem!
Skip, 2-night trip
Verified

10/10 Exceptional

Boutique hotel with outstanding service

Beautiful hotel and location. The staff went out of their way to ensure we were well taken care of in all aspects. Very warm and friendly. The on-site restaurant had fantastic options and everything we ordered was delicious. My only regret was not staying longer.
Chris, 2-night trip
Verified

10/10 Exceptional

We had a great time! Everyone at Sugar Mill was friendly and helpful. The restaurant is very good and everything on the menu is fantastic. It,s close to West End to pick up ferries or charters and not too far from Road Town either. The property is beautiful with lush, tastefuly landscaped vegetation and great views of the water.
Bradford, 4-night trip
Verified

10/10 Exceptional

Loved our stay at the Sugar Mill! It was in a lovely location in a quieter part of the island with a small beach and gorgeous views of the sunset! Mary and Dennis, the owners were wonderful and Andrea, the general manager, went out of her way to make sure everything went smoothly including securing a rental car for us and organizing a day on a catamaran ensuring we had a stress free relaxing stay! The restaurant had a great ambience and food was delicious! Thank you for making our stay with you so enjoyable!
Amanda, 9-night trip
Verified

10/10 Exceptional

The Sugar Mill and Tortolla, BVI along the coast where this hotel is located the views are absolutely breathtaking, more so than any Island in the Caribbean and we have been to all of them. If you want a getaway at a quiet place with a fantastic Gourmet restaurant and beauty all around you then this is the place. Private Cottages tastefully furnished have direct views out over the water with your own private balcony. The Staff, managers, and owners could not be more hospitable and accommodating.
Almuth Vandiveer, 6-night trip
Verified

10/10 Exceptional

Met Dennis the owner who guided me through awesome dinner selections, chicken pate, pumpkin black bean soup, lobster steak combo. just delicious, The hotel room was nicely decorated and had pretty flowers on the bed upon arrival. the staff were helpful, ordered are taxis for us and the restaurants were so pretty. service was awesome. We will be back again.
Gilbert, 1-night trip
Verified

10/10 Exceptional

Overnight stay

Had an overnight stay there after one week sailing. Andrea and her husband are wonderful hosts. I enjoyed my complementary drink on arrival. My room was very spacious and had everything you could need during your stay. The housekeeping was so helpful and polite and was there if you needed anything. I ate lunch and breakfast in the beach restaurant. Food was good but not special and I didn’t find the staff particularly welcoming there. On the other hand, I could not fault the main restaurant and enjoyed a beautiful meal in the evening.
Isabelle, 1-night trip
Verified

10/10 Exceptional

Very good customer service and very good food. Will definitely be a repeat customer. Need a rental car for a day. They got you covered. Not enough time for breakfast before your flight. They pack one for you. Above my expectations.
JASON, 4-night trip
Verified

6/10 Good

Good but could be better (for the money)

Our room was comfortable and fine. The furnishings were older, showing their age. The beds are basic aluminum frames set against a separate unconnected decorative headboard. The walls, doors, cabinets all need work. There were 3 ashtrays in the room and one on the balcony even though this is a nonsmoking resort but the room did not smell like smoke — just musty. Lastly, the walkway to the room, an angled walkway, is treacherous when wet. The grounds are lovely but details like the pool tile at waterline has not been cleaned of green algae and there are no towels by the beach. The best part, by far, is the restaurants and bar. Excellent food and ambiance and service, though be prepared for substantial delays and forgetfulness if they get busy. The managers are efficient and polite but not warm and engaging. Overall, a good stay in a beautiful place that needs some shoeshine, spit, and polish.
Philip, 3-night trip
Verified

10/10 Exceptional

One of our favorite small boutique resorts!
James, 2-night trip