4/10 Fair
10 Sept 2023
Unhappy customer
Room we received was not remotely close to one shown on site. Hotel has 4 floors but elevator only goes to 3. Small stairs lead to the attic where we stayed. If not for the nice young lady that helped get a bag up to the room we would not have made it. Upon arrivals we find excrement in the stool and it stank. As it is in an attic it was very hot. They did supply a fan that allowed us to get some sleep. First morning up we try to get a cup of coffee as there is none in the room. After going downstairs and getting two cups we are told they do not sell just coffee and we need to pay 14.50 Euro for the Buffett. We just wanted coffee. First time in our life in dozens of hotels that we did not get coffee provided and for sure not for 14.50 a cup. They finally conceded and allowed us to keep it. Then the manager insinuated we had not paid even us we had just worked with the restaurant manager.
Would never suggest anyone go there for a stay. Only the one lady that assisted us with our bag was customer friendly.
Robert
Robert, 3-night trip
Verified Hotels.com guest review
