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Islamabad Serena Hotel

Photo gallery for Islamabad Serena Hotel

Meeting facility
Outdoor pool
Outdoor pool
Indoor spa tub
Terrace/patio

Overview of Islamabad Serena Hotel

Islamabad Serena Hotel

5.0 star property
Luxury hotel in Islamabad with 5 restaurants and spa

8.2/10 Very good

82 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is £227
Price available on 2/12/2022
Map
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory, 44000

Room options

About this area

Getting around

  • Islamabad (ISB-Islamabad Intl.) - 38 min drive
  • Free airport shuttle

Restaurants

  • Zamana Restaurant - 5 min walk
  • Cave Restaurant - 3 min drive
  • Bar-B-Q Tonight - 4 min drive
  • Fijji's Grill - 4 min drive
  • Crema - 4 min drive

About this property

Islamabad Serena Hotel

A great choice for a stay in Islamabad, Islamabad Serena Hotel features a free airport shuttle (available 24 hours) and a rooftop terrace. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or Ayurvedic treatments, and Zamana Restaurant, one of 5 restaurants, serves Asian cuisine and is open for breakfast, lunch and dinner. An outdoor pool, a fitness centre and a sauna are other highlights at this luxurious hotel. The helpful staff and nice bathrooms get good marks from fellow travellers.

Languages

Arabic, English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 387 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 5:00 AM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site parking only available on request
  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Free airport shuttle on request (available 24 hours a day)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:30 AM
  • 5 restaurants
  • 2 coffee shops
  • Coffee/tea in a common area
  • BBQs
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping

Working away

  • 24-hour business centre
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages

  • Arabic
  • English
  • French

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Maisha Spa has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Zamana Restaurant – Overlooking the garden, this buffet restaurant specialises in Asian cuisine and serves breakfast, brunch, lunch and dinner. Open 24 hours.
Wild Rice – Overlooking the garden, this restaurant specialises in Asian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 36.54 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services, spa treatments and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Islamabad Serena
Islamabad Serena Hotel Hotel
Islamabad Serena Hotel Islamabad
Islamabad Serena Hotel Hotel Islamabad

Frequently asked questions

Does Islamabad Serena Hotel offer free cancellation for a full refund?
Yes, Islamabad Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Islamabad Serena Hotel?
As of 28 Nov 2022, prices found for a 1-night stay for 2 adults at Islamabad Serena Hotel on 2 Dec 2022 start from £227, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Islamabad Serena Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Islamabad Serena Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Islamabad Serena Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Islamabad Serena Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Islamabad Serena Hotel?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Islamabad Serena Hotel?
You can check in from 2:00 PM - 5:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Islamabad Serena Hotel and nearby?
Islamabad Serena Hotel has a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Islamabad Serena Hotel?
Yes, there are 5 on-site restaurants, featuring Asian cuisine and garden views. Nearby restaurants include Zamana Restaurant (5-min walk), Usmania Restaurant (2.2 mi) and Nando's (2.4 mi).

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.5/10

Staff & service

9.0/10

Amenities

8.7/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Fair

Check in process is extremely slow, lack of efficiency.
Fatima, 2-night family trip
Verified Expedia guest review

8/10 Very good

saulat, 1-night trip
Verified Expedia guest review

6/10 Good

Pros: friendly staff, clean, room amenities. Room size. Food quality Cons: inconsistent dress code guidelines and selective application for breakfast area. My teenagers were not allowed to enter wearing golf shorts when others were allowed wearing shorts and bathroom slippers. Though clean, rooms and furniture is showing age and need massive upgrade. Our bathroom roof collapsed in middle of night with concrete blocks falling into the bathtub. Luckily no one was using it at the time. We were upgraded to suite. Reception staff not well versed and check out took 30 mins. They tried to charge us again for the whole stay when it was already prepaid via Expedia. After calling Expedia, showing email of receipt and my bank statement they still won’t let go. Finally their superior had to be called and the issue was sorted out. Would opt for Marriott Islamabad next time.
Faisal, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent! Not much around the hotel but loved my stay there.
Karl, 1-night trip
Verified Expedia guest review

2/10 Poor

Bilal, 2-night trip
Verified Hotels.com guest review

6/10 Good

Security.
Jamila, 14-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel
Saqib, 1-night family trip
Verified Expedia guest review

8/10 Very good

Really bad internet connectivity.
The wifi was really bad. Despite complaining many times the issue was not resolved. I had work commitments and needed to work at night and the internet connectivity really did not allow me to work effectively. This is something which is really not acceptable in this day and age, specially at a five star hotel like Serena.
4-night family trip
Verified Hotels.com guest review

2/10 Poor

Asad, 4-night trip
Verified Expedia guest review

8/10 Very good

YUICHI, 11-night business trip
Verified Hotels.com guest review