I realize that it is Cuba but this place couldn't do anything correct. Since I was in Cuba for a triathlon, they knew I had a bike yet gave me a 4th floor room. Even the bellhop so tried to change this. The hotel wasn't full so realized that most of the rooms aren't usable.
Despite being a tropical island they ran out of bottle water for several days. And weren't sure when they were going to get more. I made a scene and made the manager go to the store and buy some for me.
The food was barely edible. Worse yet, it was the same things for every meal. Not variety whatsoever. (I ended up eating out because it was so bad.)
And, even then, they couldn't do the little things like have serving utensils.
Even for a poor country, this hotel was pretty terrible.