Hotel Villa Mercedes Palenque

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2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
Executive Double Room | Terrace/patio

Overview of Hotel Villa Mercedes Palenque

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Hotel Villa Mercedes Palenque

3.5 star property
Family-friendly hotel in Palenque with 2 outdoor pools and spa

8.4/10 Very good

348 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is £57
Price available on 6/10/2022
Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness centre
  • Self parking
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom

Choose dates to view prices

About this area

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 14 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Villa Mercedes Palenque

3.5-star family-friendly hotel in the entertainment district
A round-trip airport shuttle, a swim-up bar and a poolside bar are just a few of the amenities provided at Hotel Villa Mercedes Palenque. Treat yourself to a massage at Villa Mercedes Spa / Maya, the on-site spa. The on-site restaurant, La Foresta, features garden views. Stay connected with free in-room WiFi, and guests can find other amenities, such as a free daily manager's reception and a terrace.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • English breakfast (surcharge), self-parking (surcharge) and a 24-hour front desk
  • A porter/bellboy, a gift shop and smoke-free property
  • Tour/ticket information, a reception hall and a front desk safe
  • Guest reviews say good things about the dining options, pool and helpful staff
Room features
All guest rooms at Hotel Villa Mercedes Palenque offer perks, such as air conditioning, as well as amenities, such as complimentary wireless Internet access and safes.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Childcare services, coffee/tea makers and ceiling fans

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 92 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3 PM until noon
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 29 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured uncovered on-site self-parking (fees apply)
  • Secured uncovered on-site extended parking (MXN 500 per day)
  • On-site motorhome/coach/lorry parking (fees apply)

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • Room service (limited hours)

Travelling with children

  • Children stay free
  • Children's pool
  • Playground
  • Childcare in room (surcharge)

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Full-service spa

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • No lift (single-level property)
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Villa Mercedes Spa / Maya. Services include massages. The spa is equipped with a mud bath and a steam room. The spa is open daily.

Dining

La Foresta – Overlooking the garden, this restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of MXN 195 for adults and MXN 95 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 1500 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children between the ages of 5 and 6 costs MXN 0

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 600 per pet, per night

Parking

  • Uncovered self-parking is available for an extra charge
  • RV/bus/lorry parking is available for an extra charge
  • Uncovered extended parking costs MXN 500 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Does Hotel Villa Mercedes Palenque offer free cancellation for a full refund?
Yes, Hotel Villa Mercedes Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Villa Mercedes Palenque?
As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes Palenque on 6 Oct 2022 start from £57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Villa Mercedes Palenque?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Villa Mercedes Palenque?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Hotel Villa Mercedes Palenque?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 29 lbs per pet. There's a charge of MXN 600 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Hotel Villa Mercedes Palenque?
Yes. Extended parking costs MXN 500 per day. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Hotel Villa Mercedes Palenque?
Yes, an airport shuttle is available. The charge is MXN 1500 per vehicle one-way.
What are the check-in and check-out times at Hotel Villa Mercedes Palenque?
You can check in from 3 PM - noon. Check-out time is noon. Express check-in and contactless check-out are available.
What is there to do at Hotel Villa Mercedes Palenque and nearby?
Hotel Villa Mercedes Palenque has 2 outdoor pools, a spa and a fitness centre, as well as a picnic area and a garden.
Are there restaurants at or near Hotel Villa Mercedes Palenque?
Yes, La Foresta offers garden views. Nearby restaurants include Cafe Colibri (2.1 mi), La Oaxaqueña (2.2 mi) and el huachinango feliz (2.2 mi).

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.7/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Jesus, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Quite and secure
Jharumi, 1-night trip
Verified Expedia guest review

8/10 Very good

Oscar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel near Ruins
Beautiful grounds, very nice room, great restaurant, and only about 7 minutes from the ruins. Plus it is pet-friendly. And, very affordable.
Christopher, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hermoso Hotel , muy limpio , tranquilo. En medio de la naturaleza
Ana Gloria Garcia, 4-night family trip
Verified Expedia guest review

6/10 Good

Do not stay here if you have medical devices.
Beds were extremely uncomfortable. Hotel does not have any generator backup and power in the area is unreliable, this is important information for anyone who needs medical devices. The service, the look, the people were all great, but those two things are deal breakers. Not a safe place to stay if you don’t have batteries for your devices.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location,nice surrounding,very clean,food very good, And pet friendly 🤗
Dolores Mary, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel near the ruins
The hotel and grounds are beautiful. The rooms are large. We arrived in the evening, staying one night. The next morning we took a short taxi ride to the ruins at Palenque. The hotel kept out luggage for the morning and allowed us to enjoy the pool until our transportation picked us up at 4:30 pm to return us to San Christobal de las Casas.
Rosanne, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great architecture in harmony with nature.
1-night romance trip
Verified Expedia guest review

8/10 Very good

Evgeniya, 1-night trip
Verified Expedia guest review