Dreams Jade Resort & Spa - All Inclusive

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Private beach, white sand, sun-loungers, beach volleyball
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Overview of Dreams Jade Resort & Spa - All Inclusive

VIP Access

Dreams Jade Resort & Spa - All Inclusive

4.5-star property
Puerto Morelos beachfront property with spa, beach bar

8.4/10 Very good

999 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
  • Beach sunloungers
Feel at home
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Maroma Beach - 33 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 22.2 miles/35.8 km

About this property

Dreams Jade Resort & Spa - All Inclusive

4.5-star luxury property on the waterfront
You can look forward to a free breakfast buffet, a nightclub and 2 swim-up bars at Dreams Jade Resort & Spa - All Inclusive. With a private beach, beachfront dining and a beach bar, this property is the perfect place to soak up some sun. Indulge in a body treatment, a manicure/pedicure and a facial at the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants, which feature ocean views and more. Yoga classes are offered at the gym; other things to do include volleyball, basketball and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a terrace.
Additional perks include:
  • 3 outdoor pools and a children's pool, with 2 swim-up bars, sunloungers and pool umbrellas
  • 2 outdoor tennis courts, concierge services and a front desk safe
  • A lift, ATM/banking services and a 24-hour front desk
  • Smoke-free property, multilingual staff and wedding services
  • Guest reviews speak highly of the location
Room features
All 550 rooms have comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as Laptop workspace and climate-controlled air conditioning.
More conveniences in all rooms include:
  • Bathrooms with bidets and free toiletries
  • 32-inch LCD TVs with cable channels
  • Balconies or patios, ceiling fans and daily housekeeping

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 550 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Supervised childcare*

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast
  • 7 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Mini golf
  • Kayaking
  • Sailing
  • Surfing/body boarding
  • Shopping
  • Bike tour information
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • Business centre
  • Meeting room
  • Co-working spaces
  • Conference centre (10710 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 3 outdoor pools
  • Arcade/games room
  • Bike parking
  • Full-service spa
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Spa

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Carnival Buffet – This beachfront buffet restaurant serves lunch and dinner. A children's menu is available.
Capers Rest. (Italian) – This fine-dining restaurant only serves dinner.
CinCin Rest (Adults only) – This fine-dining restaurant only serves dinner.
Mercure Rest (French) – This fine-dining restaurant only serves dinner.
Tamarindo Rest (Mexican) – This fine-dining restaurant only serves dinner.

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Supervised childcare is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Access to the nearby Gran Coral Riviera Maya Golf course is included in the room rate. Transportation to the golf course is not provided.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

Also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos
Now Jade Riviera Cancun Resort Spa
Dreams Jade Resort Spa All Inclusive
Now Jade Riviera Cancun Resort Spa All Inclusive
Dreams Jade Resort & Spa - All Inclusive Puerto Morelos
Now Jade Riviera Cancun Resort Spa Optional All Inclusive
Dreams Jade Resort & Spa - All Inclusive All-inclusive property

Frequently asked questions

Does Dreams Jade Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Jade Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Dreams Jade Resort & Spa - All Inclusive?
This property confirms that on-site COVID-19 testing (antigen/rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Dreams Jade Resort & Spa - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Dreams Jade Resort & Spa - All Inclusive?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
What are the check-in and check-out times at Dreams Jade Resort & Spa - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Dreams Jade Resort & Spa - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and surfing and improve your game at the on-site tennis courts. Additional recreation on-site includes basketball, volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Dreams Jade Resort & Spa - All Inclusive also has 2 swim-up bars, a nightclub and a private beach, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Dreams Jade Resort & Spa - All Inclusive?
Yes, there are 7 on-site restaurants, featuring beachfront dining and ocean views. Nearby restaurants include Las Koras (2.7 mi), Pangea (2.7 mi) and El Nicho (2.7 mi).
Does Dreams Jade Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Dreams Jade Resort & Spa - All Inclusive like?
Dreams Jade Resort & Spa - All Inclusive is located on the waterfront. Popular attractions include Maroma Beach, which is 33 minutes away by car. Travellers love the property's prime location.

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.9/10

Staff & service

8.1/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

10/10 would recommend
Absolutely 10/10 would recommend. We had an amazing stay, the staff were the nicest I've ever encountered at a resort. Shoutout to the preferred pool staff Alvaro, Javier, and all of thme really helped make our stay amazing. I would definitely recommend upgrading to the preferred side and pool if you can as it's a lot nicer if you don't have kids. Lots of great restaurants so you can pick which cuisine you want every night and don't get bored. There's also an included cafe with smoothies and coffees. It's very clean and you can see them constantly working on the maintenance and upkeep. They take very good care of the resort and it shows.
sarah, 14-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Great Stay Minus Theft
We were having a great time up until it was time to leave. It was then that we noticed a pair of Beats Headphones had been stolen during one of the daily room cleanups. We tried speaking to someone, management at the hotel and they were very nonchalant about it as if it had nothing to do with them. When we asked to speak to a higher up they ignored us and hung up when we called with further attempts. All else aside, the stay wasn't shabby at all. The service (for the most part) was excellent. Rafael at the breakfast buffet area was super sweet ant attentive to all our needs. He recognized us daily and made sure we had everything we needed for breakfast. Most of the staff was sweet. Reservations for the Hibachi are nearly impossible to make for anything less than a 3-4 day stay. The French restaurant was a little eh. The hostss didn't see to be as friendly as we needed. 5 PM is an easy time to get seated for an early dinner. If you wait until 7PM you will be waiting 1-1.5 hours at most of these places. Don't underestimate the buffet. Breakfast is great and the dinner has a few made to order options that are different each day. The resort is definitely family friendly and suitable for just about everyone. Again, great stay minus the theft. I wouldn't be leaving this review if we weren't 100% sure. Choose this place and you probably won't regret it, just please guard your valuables and put them in the safe box located in the room.
Kimberley, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Autumn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved everything, just wished there were more restaurant choices. And a choice to have tropical view with adjourning rooms.
Yelva, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Buffet food was just ok. AC in the rooms weren’t working well but overall I do like this place.
James, 6-night family trip
Verified Orbitz guest review

8/10 Very good

Montgomery, 5-night trip
Verified Expedia guest review

8/10 Very good

Manuel, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The property was very well kept and beautiful. The staff was so friendly and helpful. Good was good. I would suggest looking at the dress code for dinners when you pack. Overall this is an excellent resort and I would highly recommend.
Amy Virginia, 5-night family trip
Verified Expedia guest review

4/10 Fair

Ruth, 5-night trip
Verified Expedia guest review

8/10 Very good

Malorie, 4-night trip
Verified Expedia guest review